Steps for Printing

Once the printer is powered up, allow time for the printer to warm up and the materials in the MDM (Material Delivery Drawer) to heat up before accessing the drawer and inserting cartridges. If no cartridges are installed, or cartridges are installed but cold, it can take 20 minutes before the material deliver system is warm enough to insert or remove cartridges. The status screen will display the Material Drawer is LOCKED until the cartridges are available to access.

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While the printer is warming up, the Printer State will alternate between "Warming" and "Busy" states for up to 1 hour, 15 minutes (time to warm up from a completely cold system) while warming and doing print head maintenance.

The status screen will display the Warmup Time Remaining, once the cartridges are inserted.

Once the system is warm and the material has melted to room temperature, the printer will automatically perform several Head Maintenance Cycles before arriving at a Ready state.

Before Starting Print

Perform a Jet Check Procedure to confirm that all the jets are working properly prior to printing your first build or anytime you notice print quality issues. See Confirm Jets section of this manual for procedure.

Every time a job is sent to print, the UI will ask the user to confirm that a clean print platform is installed. UI will also ask the user to confirm the waste bag level.

Ensure that the print platform is clean and free from defects. Printing with a dirty or damaged platform can cause severe damage to the printer. See the Print Platform section for more information.

Access Platform

  1. Select Access Platform from the UI.
  2. Inspect platform to ensure it is clean and free from defects.

NOTE: Using a dirty or damaged platform can cause severe damage to printer. Always make sure your platform is clean and free from defects.


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  1. Install platform back into printer , close top door and confirm installation of a clean and empty print platform.

Inspect Waste Bag

  1. Select Materials
  2. Check the percentage of material in the waste bag. It is recommended to empty the waste bag before printing a large job. Not emptying the waste bag before a build can lead to an pause in the print job and can cause print quality defects.
  3. Select the wrench.png icon in the bottom right hand corner.

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  1. Wearing protective Nitrile gloves, open the MDM drawer.
  2. Remove waste bag and dispose of bag according to local regulations.
  3. Inspect the waste bin for any remaining waste. If necessary, wipe out any waste that exists with the lint free cloth and isopropyl alcohol.

NOTE: If the waste bag is stuck to the liner when you attempt to remove it, replace the entire liner and bag to prevent the bag from tearing and causing material to leak into the receptacle. Waste bags can be ordered using part number 310248-00. With each order you will receive 50 bags.

  1. Confirm on the printer UI when you have completed replacing the waste bag.


  1. Unfold cardboard insert.


  1. Carefully place insert inside of plastic waste bag.  Do not push down insert fully to the bottom of bag as this may cause the waste bag to tear.

NOTE: Do not push down insert fully to bottom of bag as this may cause waste bag to tear.



  1. Check to make sure the waste bag counter has been reset to 0%.
  2. Close MDM


Check/Add Material in MDM

You can check the material levels by selecting the Materials tab. If material is required to print the next build make sure that the same material that is currently in the printer is used. If you need to add material, go to Material Cartridge & Removal section.

Launching Software

The software that will be used to create and send files to print a build job is called 3D SPRINTTM. This section is designed to walk you through selecting your printer, selecting materials, and printing your first print. For detailed information on the features of 3D SPRINT™ you can access the full help document by clicking on the  icon inside the 3D SPRINT™ software.

Double click the 3D SPRINT™ icon on your computer/laptop or select it from your list of available programs loaded on your computer.


 NOTE: If you do not have 3D SPRINT™ loaded on your computer you can obtain a copy at

Printing a Part

To print your first part follow these instructions.

NOTE: Ensure print platform is installed prior to printing a part. See Print Platform Installation for more information.

Selecting the Printer

NOTE: A support base of material is always printed prior to printing any part material, and is an integral part of the print build that must be removed later in the Post Processing Guide.

  1. Select the printer you wish to print your part on. Click on the Printer (1) button at the top.

  2. A list of available printers will come up. Click on desired printer (2) on the printer you wish to use and select Next (2b).


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Selecting Material

  1. Select the desired material your part will be printed with. Double Click desired material (3a) and select Next (3b).

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Selecting Print Mode

  1. Select the print mode. Available print modes will automatically populate after you select your material. Click on desired mode (4a) and select Next (4b). Please note that the 2500IC has two print modes available, HD and HDF. For more information on the difference between these modes, refer to the "Technical Specifications".

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HDF Mode for IC Material

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Selecting Build Style

1. Select the Build Style. The default Build Style is General. You can create other build styles under the Printer Tools / Printer Settings section. Select Build Style option and press SET.

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Printing the File

  1. In the Print (1) tab select File > Import (2) to import an .stl file.

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  1. Navigate and select the file you wish to print. Select Open (3).

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  1. Select Auto Place (4a) > Set (4b). File(s) will automatically arrange onto the platform. If file(s) are too large, scale file down by selecting Transform>Scale.

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  1. Select Add to Print Queue. (5a)
  2. A verification box will come up. Check the file name and when you are sure it is the correct file, select Add to Queue (5b).

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  1. Print Queue will display current parts being printed (6) and where your job is in the queue.

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Send Job to Print

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  1. On the Printer UI, select the Prints tab (1).
  2. Select the job to print (2).
  3. Select the Play.png (3) button.

NOTE: Once a build is started, the Top Door is locked.  The build can't be modified or adjusted in anyway during the entire build.

Removing Part

  1. When job is complete, select "Access Platform" to bring the print platform into position and open the top door to lift and remove the platform, refer  to Print Platform Removal in Printer Setup.     
  2.  Refer to the Post Processing Guide for instructions on how to get the best results for your finished part.