Print Platform Removal and Installation

3D Systems’ Infocenter Moves to Salesforce

The Infocenter has been the 3D Systems portal for customer-facing and service-facing product documentation (for example videos, software downloads, and material SDSs).  

As of Sept 26, 2022, the Infocenter content will be moved to Salesforce and will be accessible through the Salesforce Community https://support.3dsystems.com/s/.

Service Documentation Only

To access service documentation, you will need to sign into Salesforce Community using your Salesforce username and password. Everyone trained and currently authorized to service a particular printer will be able to access its service documentation.

If you have any issues or need assistance, please contact the infocenterhelp@3dsystems.com.

  1. Ensure the printer is turned on and the Printer State is in Ready or Standby mode.

Newest Karst Status.png

  1. Select the Access Platform button next to the light bulb icon on the printer touch screen.

NOTE: The Access Platform will not be available to select if the printer is not ready for the user to access the print platform.

  1. The printer will move into position in order to allow access to the print platform. When prompted, open the door to access the print platform.
  2. Lift to remove the platform.

  1. Install clean print platform. Close top door. If it is placed correctly the platform will automatically lower and clamp the print platform in place.

  1. A message will display (see below) asking user to confirm that the platform is clean, verify the platform is clean.

NOTE: Always be sure you are installing a room temperature print platform that is clean on both sides to avoid any printing issues. Also, confirm that the print platform is free from damage due to any drops or dings. Protruding metal on the platform may come in contact with the printhead and cause severe damage.

Access_Platform_Confirm.png