Material Cartridge Removal and Installation

3D Systems’ Infocenter Moves to Salesforce

The Infocenter has been the 3D Systems portal for customer-facing and service-facing product documentation (for example videos, software downloads, and material SDSs).  

As of Sept 26, 2022, the Infocenter content will be moved to Salesforce and will be accessible through the Salesforce Community

Service Documentation Only

To access service documentation, you will need to sign into Salesforce Community using your Salesforce username and password. Everyone trained and currently authorized to service a particular printer will be able to access its service documentation.

If you have any issues or need assistance, please contact the

When a material cartridge is empty and needs to be replaced, or if a partially filled container needs to be replaced with a full container, perform the following procedure.


NOTE: It is important to verify the type of material currently in the MDM before proceeding with these steps.


NOTE: The software verifies that material cartridges are genuine to prevent possible compromised part quality and print head damage from the use of non-genuine material cartridges.  Material cartridge information and certain printer performance parameters are collected, but no personal or design data are collected.

Removing Material Cartridge


 NOTE: Cartridges cannot be removed from a cold printer. The printer must be warm before drawer will open and cartridges can be removed.


The MDM drawer (A) is a push/push mechanism. Push to open drawer, push to lock drawer.

  1. Open the MDM drawer by pushing in at the recessed dimple.

Drawer 2w.png

  1. Pull the MDM drawer open.
  2. Turn the material cap (B) a 1/2 turn to clockwise to tighten the vent cap.

Drawer 5w.png

  1. Press the release button (C) on the front. You will hear the cartridge release. Pull the cartridge out of the slot.
  1. Dispose of the empty cartridge according to local regulations.


Installing New Material Cartridge


NOTE: Cartridges cannot be installed into a cold printer. The printer must be warm before drawer will open and cartridges can be installed.


To place a material cartridge into the MDM, perform the following steps:

  1. Obtain a new material cartridge ensuring that it is the same material as currently installed in the MDM.


  1. If drawer is not already open, push to unlock drawer.
  2. Pull open the MDM drawer.

NOTE: The steps to install a support cartridge are the same as installing a part cartridge.

NOTE: To install cartridges into the MDM drawer properly ensure that the small cap be installed away from the user.

NOTE: It is important to verify the cartridges have been audibly clicked into place, have material in them, and the cartridge caps properly ventilated; otherwise the printer may not be able to pull material from the bottles, potentially resulting in the following fault codes:

  • 93-134 thru 137 - cartridge check needed
  1. Place cartridge in slot and push down until you hear it click in place.

Drawer 1w.png

  1. Vent each cartridge by loosening the material cap (A) by a 1/2 turn counterclockwise.

Drawer 4w.png

  1. Close the MDM drawer (B), by pushing in the dimple at the top until it’s latched securely.

Drawer 3w.png

  1. Check the material level under the Materials tab (C) on the UI to ensure cartridge is seated properly into MDM and ready to print.

2500 W Material.png


NOTE: Contact certified reseller partner or 3D Systems Customer Support when the UI continues to report an empty cartridge even though the cartridge is non-empty and is seated properly in the MDM.  Contact your certified reseller partner first or contact 3D Systems Customer Support, whose contact information can be found here.


2500W Empty.png 2500IC Empty.png
ProJet MJP 2500W ProJet MJP 2500 IC