Routine Maintenance

3D Systems’ Infocenter Moves to Salesforce

The Infocenter has been the 3D Systems portal for customer-facing and service-facing product documentation (for example videos, software downloads, and material SDSs).  

As of Sept 26, 2022, the Infocenter content will be moved to Salesforce and will be accessible through the Salesforce Community https://support.3dsystems.com/s/.

Service Documentation Only

To access service documentation, you will need to sign into Salesforce Community using your Salesforce username and password. Everyone trained and currently authorized to service a particular printer will be able to access its service documentation.

If you have any issues or need assistance, please contact the infocenterhelp@3dsystems.com.

It is necessary to keep the printer clean and free of debris by cleaning up any dust that has collected around the printhead and the surrounding areas. Depending on the printer usage, it is recommended to clean every week for light usage and every print for heavy usage.

Items needed

  • Nitrile gloves
  • Lint free paper towels or a damp cloth
  • Isopropyl alcohol or similar non-abrasive cleaner
  • Vacuum or compressed air hose

Items to clean

  • Beauty plate
  • Inside and outside of Planarizer cover
  • Outside of printer
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Warning: Do not clean the underside of the printhead (Jet stack). Doing so will cause severe damage.