MDM Maintainance

3D Systems’ Infocenter Moves to Salesforce

The Infocenter has been the 3D Systems portal for customer-facing and service-facing product documentation (for example videos, software downloads, and material SDSs).  

As of Sept 26, 2022, the Infocenter content will be moved to Salesforce and will be accessible through the Salesforce Community https://support.3dsystems.com/s/.

Service Documentation Only

To access service documentation, you will need to sign into Salesforce Community using your Salesforce username and password. Everyone trained and currently authorized to service a particular printer will be able to access its service documentation.

If you have any issues or need assistance, please contact the infocenterhelp@3dsystems.com.

The following general maintenance procedures provided must be accomplished to help maintain high part yield and to reduce the printer down time.

When changing material cartridges, material may be present in the MDM receptacle after the cartridge is removed. If a large pool of material is present (bottom is submerged and walls of the cartridge receptacle are reached), do not place a clean material cartridge into the receptacle, call your reseller/partner.

CAUTION: The MDM cartridge receptacle and material will be warm; avoid touching the sides of the holder during the cleaning process. Wear heat resistant gloves and goggles.

Cleaning the MDM Drawer

Using Isopropyl Alcohol and a lint free cloth, dampen cloth with the alcohol and clean around the cartridge receptacle.