User Interface

3D Systems’ Infocenter Moves to Salesforce

The Infocenter has been the 3D Systems portal for customer-facing and service-facing product documentation (for example videos, software downloads, and material SDSs).  

As of Sept 26, 2022, the Infocenter content will be moved to Salesforce and will be accessible through the Salesforce Community

Service Documentation Only

To access service documentation, you will need to sign into Salesforce Community using your Salesforce username and password. Everyone trained and currently authorized to service a particular printer will be able to access its service documentation.

If you have any issues or need assistance, please contact the

User Interface

The User Interface is located on the top of the printer to the right. There are five main screens that contain sub menus that allow the user to perform a variety of functions to control the printer. These five screens and their menus are:

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Status Tab (A)

The first tab on the UI. The following features are accessed under the Status Tab (A). Refer to 1-7 for information that appears on this screen.  The left side tiles describe job status, the right side tiles describe printer status.

  1. Access Platform - Pressing this button provides access to the print platform.
  2. Start Print Job - Select  to start the next print job in the print queue.
  3. Printer State - This area identifies what state the printer is in at any given time. See below for the various Printer States.

Ready - Printer ready to accept print jobs.

Load Print Platform - Printer is ready for a clean print platform to be installed

Printing - Printer is printing a job

Preparing Build - Printer is setting up to begin printing

Busy - Printer is performing maintenance

Standby - Printer is in a low power state

Paused - Current print is paused and can be resumed by selecting the  button

Complete - Current print is completed and the part can be removed from the printer

Remove Print Platform – Job is complete; access the print platform to remove the part

Aborting / Aborted - Current print is aborting / aborted

Warming - Printer is warming up to a Ready state

Cartridge Warming Up - Printer cartridge(s) warming up to a Ready state. If both cartridges are warming up, a job can still be started from the UI, but will only start printing when the cartridges are melted and ready to be used.

Waiting - Chamber Cooling Down - Printer is waiting for the build chamber to cool down before continuing printing

Initializing - Printer is powering on and going through initialization

Shutting Down - Printer is powering down and will notify the user when it is safe to power off the printer

Recovery - Printer has a fault and is attempting recovery

Diags - Printer is in Diags mode and may require a service call

Error - Printer is in an Error state and may require a service call

Top Door Open - Close the top door in order for maintenance or printing to occur

Material Needed - the printer needs more material in order to print

  1. Part Material Installed - Displays material type installed and status (tile changes color if material needs attention). Click on the tile to bring up the Materials tab.
  2. Material Drawer - Displays the state of the Material Drawer - Closed, Locked, Open to help user quickly identify when it is accessible.
  3. Waste Bag / Maintenance Status - Displays the percentage and status of the waste bag and other maintenance items. Click on the tile to bring up the Operator Maintenance tab.
  4. Print Mode, Layer - This area displays the current layer and print mode information.
  5. Start Time, Estimated Time, Completion Time - Displays the print job printing time information.


Prints Tab (B)

Second Tab on the UI.

  1. Opens up the Print Queue to manage the print queue of jobs for the printer.

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NOTE: Clicking on the Info button brings up print job information; reorder jobs in queue using the arrow buttons.

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VisiJet® M2 Cast VisiJet® M2 ICast VisiJet® Wax Jewel Red  


Materials Tab (C)

Displays information about the Part and Support materials loaded in the printer.

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Material Status -Displays the level of material in both the Support and Part Cartridges.


Material Information - Clicking on the material level in any one of the four of the material status screens will bring up an information box about that particular cartridge of material. Information listed here is:

  • Material - Type of material in cartridge
  • Level - Percentage of material remaining in cartridge
  • Weight - Weight of material in cartridge
  • Status - Current information about materials
  • Active – current cartridge in use for printing
  • Inactive – cartridge available, but not currently in use
  • Unusable – cartridge has a fault and cannot be used, contact service for assistance
  • Missing – no cartridge installed
  • Near Empty –cartridge is almost empty
  • Empty –cartridge is empty
  • Expired –cartridge is expired and needs to be replaced
  • Warming Up – cartridge is warming up to print ready temperature
  • Temperature – Status of material for printing
  • Color/Type - Description of what material is, for example color, and characteristics
  • Expiration date - Date material expires on

Note: When an expired cartridge is inserted, the printer will reject it. If a job is printing when the cartridge expires, it will to continue to complete the job before declaring the cartridge is no longer available for use.


  • Batch - Date batch of material was made
  • Order Number - The order number of the material
  • More Information - Additional status on the cartridge
  • Make Active - Sets cartridge as the current one in use for printing



Tools Tab (D)

The following information can be accessed under the Tools tab.


1. Printer Info - Displays printer and version information. 


2. Customer Usage - The lifetime usage of the printer, including total print time and number of layers printed

3. Material Usage – The lifetime material usage of the printer, listed by material type

4. Diagnostics - Many diagnostic procedures can be run under the Diagnostics button. See Diagnostics Menus below for more information.

Diagnostics Menus - Selecting the Diagnostics button under the Tools Tab will bring up the Diagnostics screen is where the User performs routines that help run and maintain the printer.

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1. Inspect Planarizer Wiper Blade - Select this routine to inspect the planarizer blade for excess buildup. See Inspect Planarizer Blade procedure in the Maintenance section.

2. Inspect Planarizer Ducts - This is a routine that will allow the user to inspect and clean the ducts in the planarizer. See Inspecting and Cleaning Planarizer Ducts procedure in the Maintenance section.

3. Inspect Print Cartridge Home Sensor - This routine will allow the user to access the optical home sensors for cleaning. See Clean Print Carriage Optical Home Sensor procedure in the Maintenance section.

4. Head Maintenance Cycle - Printhead maintenance routine used for basic jet recovery

5. Test Jets - This is the routine that is used to verify that the jets are all jetting material properly. See Confirm Jets procedure in the Maintenance section.

6. Check Part Test - Diagnostic test routine. Run this test as requested by your service representative.

7. Check Support Test - Diagnostic test routine. Run this test as requested by your service representative.

8. View Fault Logs - A history of fault codes is stored under the Fault History.

9. Unlock Top Door - This button will allow the top door to unlock if the printer is in a Ready or Error State.

10. Save Job Files -  Allows for USB download of a job file in .mjpddd format

11. Recover Jets - Advanced jetting recovery tool

5. Operator Maintenance - Selecting Operator Maintenance will bring up a maintenance schedule. Be sure to click on a maintenance item and Reset the counter once the cleaning has been completed, otherwise a message will appear that the maintenance is over due. Before performing any maintenance routines the printer must be in a Ready state and a clean print platform must be installed.

6. Save Log - Provides access to printer logs for service.

7. Power Options - Selecting the Power Options button provides access to Printer Shutdown, Printer Restart, Software Restart and Standby.  For shutting down the printer,  the recommendation is that the printer always be shutdown through the UI. See Printer Shutdown section for information.

8. Install Upgrade - Printer firmware can be updated using a USB thumbdrive.


Settings Screen (E)


  1. Network - The network settings can be verified through Network Settings.
  2. Email Alerts - Set up email alerts to be notified about printer events. Up to 5 email addresses can be added.

Note: Some email clients may block access to this application during email setup.   If you experience issues setting up email alerts, please verify your email provider has not blocked access.


  1. Date Time - To change or setup the date and time click on Date Time Settings.
  2. Language - Select language to display on UI.
  3. User Interface - Controls the UI brightness level and information about the UI itself.
  4. Print Jobs - 
  • Save completed jobs - Enable or disable this feature for the ability to reprint jobs
  • Part Placement Optimization - Part placement optimization is suggested for printers running a high number of single lane jobs. Enabling this feature will yield the best print quality throughout the printer’s life.