At a Glance

3D Systems’ Infocenter Moves to Salesforce

The Infocenter has been the 3D Systems portal for customer-facing and service-facing product documentation (for example videos, software downloads, and material SDSs).  

As of Sept 26, 2022, the Infocenter content will be moved to Salesforce and will be accessible through the Salesforce Community

Service Documentation Only

To access service documentation, you will need to sign into Salesforce Community using your Salesforce username and password. Everyone trained and currently authorized to service a particular printer will be able to access its service documentation.

If you have any issues or need assistance, please contact the

The three dimensional solid parts consist of two materials (support material and part material). The support material is a wax based material providing adhesion to print platform, as well as, providing material used to produce supports required to build your part.

The part material is a wax material. After a layer of material is deposited on the build plate, the part is immediately solidified by cooling of the molten wax. When the build is complete, the part (consisting of the two materials) is adhered to the print platform by means of the support material).

The material delivery module consist of four material cartridge holders; the two left side holders are for the support material (white) cartridges. The right side of the module are for two part material (grey) cartridges. Once materials are heated, they are fed to the printhead. Material waste is generated by two processes; cleaning the printhead array plate and planarization. The cleaning process involves purging jets and wiping the printhead array plate. The planarizer removes excess material during the print process. The combined waste materials are then periodically emptied into the waste bag. The printhead cleaning process is invoked automatically prior to starting a build.

After the build is complete, the print platform and the part are then removed from the printer. A secondary operation, known as post processing, is required to provide a finished/cleaned part. Refer to your Post Processing Guide for more information.

ProJet® MJP 2500W / IC Series Printer System


Print Engine: The Print Engine contains major systems such as the Printhead, and Planarizer.

Build Chamber: The Build Chamber is the area where the print platform can be found. All print jobs are built on the print platform. For more information see Printing Area.

User Interface (UI): This is the built-in touchscreen which allows the user to interface with the printer. The touchscreen allows the user to check printing status, material levels, as well as power printer off. For more information on what user can access through the UI go to the User Interface section of this manual.
Power Cord and Power Switch: The electrical power cord is plugged into the printer here.  There is also a Power Switch located next to the power outlet.
Material Drawer Module (MDM): The MDM drawer is a push/push type mechanism. To open the drawer push in, drawer should pop open allowing you to pull it open the rest of the way. The MDM contains the part and support materials and the waste bag.


Printing Area

The actual area that you can print a job consists of the x-axis (left-to-right) times (x) the y-axis (front-to-back) times (x) the z-axis (max height). 

English (X x Y x Z) Metric (X x Y x Z)
11.6" x 8.3" x 5.6" 294mm x 212mm x 144mm


3D Printer System Components

Material Delivery Module (MDM)

ProJet® MJP 2500W / IC

Support Material Containers 1 and 2: These containers hold the VisiJet® M2 SUW or VisiJet® M2 IC SUW (Printer specific) support material that is used for the build. The support material is housed on the left side of the MDM in the white receptacles.

Part Material Containers 1 and 2: These containers hold the cartridges of the VisiJet® part material, which are used to build parts on the 3D printer system. The part material is housed on the right side of the MDM in the black receptacles.   

Smart Cartridge Technology: All cartridges incorporate smart cartridge technology that enables the ProJet® MJP 2500W / IC to verify that the user does not use the wrong material, use material incorrectly, or use empty or expired containers, ensuring the material is safe to use.

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Waste Bag Receptacle

Behind the Support Material cartridges there is a waste bag receptacle area containing a disposable bag and rigid liner. The waste bag and liner will need to be changed periodically. See Changing Waste Bag Section of this manual to change waste bag.


NOTE: With every material cartridge delivered, two waste bags will be supplied. If more waste bags are required, they can be ordered separately.


Power Supply: In the rear of the printer there is an outlet to plug in the power supply cord and a switch to turn the system on. This is the only way to power the printer on from a complete shutdown state. Do not use this switch to shutdown printer. Printer should be shutdown through the UI and brought back up by toggling the power switch on the back. (A)

CAUTION: It is advised to never pull the plug or use the switch as a means to power down the printer, always power off through the Shutdown process on the UI.

NOTE: Unless the printer will not be used for a substantial period of time (>60 days), it is best to leave it powered on, as a result, the printer will automatically go into a Standby state.

Additional Documentation

The following documents will help you to achieve maximum proficiency with your ProJet® MJP 2500W / IC.

ProJet® MJP 2500W / IC Facility Requirements Guide

The Facility Requirements Guide details the requirements necessary to install the ProJet® MJP 2500W / IC 3D Printer. Details include the necessary facility dimensions, electrical and pneumatic resources, and any equipment that may be needed for installation. An electronic version of this document is available at

ProJet® MJP 2500 Series Installation Guide

The Installation Guide details the procedures required to properly install and set up the ProJet® MJP 2500 Series 3D Printer at the customer’s site. Only a 3D Systems Certified Field Service Engineer or a Certified Reseller is allowed to install the 3D printer system. An electronic version of this document is available at

ProJet® MJP 2500W /IC Material and Post Processing Guide

The Material Guides detail the use of materials that have been certified for use in the ProJet® MJP 2500W /IC. Each material has its own Material Guide. Information specific to each material is included in these guides. An electronic version of this document is available at

ProJet® MJP 2500W / IC Quick Start Guide

The Quick Start Guide gives the user a quick overview of the 3D printer system and the procedure for printing a part with the ProJet® MJP 2500W / IC. An electronic version of this document is available at

ProJet® MJP 2500W / IC Global Harmonized Standards/Safety Data Sheets (GHS/SDS)

Each material has its own GHS/SDS. The user must be familiar with all information contained in these documents before handling the materials. Every material shipment includes a paper copy of its GHS/SDS.

Electronic versions of the GHS/SDSs are available on our website at


NOTE: All of the documentation listed here is available by following links listed in the descriptions above.


Electronic Documentation


The 3D SPRINT printer application provides a complete on-line help guide for understanding how to utilize and manage the client software used for part layout and job submission to your new printer.