Shutting Down Printer

3D Systems’ Infocenter Moves to Salesforce

The Infocenter has been the 3D Systems portal for customer-facing and service-facing product documentation (for example videos, software downloads, and material SDSs).  

As of Sept 26, 2022, the Infocenter content will be moved to Salesforce and will be accessible through the Salesforce Community https://support.3dsystems.com/s/.

Service Documentation Only

To access service documentation, you will need to sign into Salesforce Community using your Salesforce username and password. Everyone trained and currently authorized to service a particular printer will be able to access its service documentation.

If you have any issues or need assistance, please contact the infocenterhelp@3dsystems.com.

SHUTTING DOWN PRINTER

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NOTE: Unless the printer will be idle for an excessively long time (more than 60 days) it is not necessary to shut it down. Shutting down the printer will cause longer wait times for warming, because it is warming from a cold state.

  1. Verify that the printer is not building.
  2. Select Tools (1) from the top tool bar.
  3. Select Shutdown (2) on the Tools Menu screen. 

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  1. Next select Printer Shutdown and click. 

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  1. The next message that pops up asks if you are sure you want to shutdown the printer. Select OK.

  1. The Printer Shutdown screen will appear next. This lets the user know that the printer is shutting down and not to take any action.

  1. A message will then come up that states it is now safe to turn the power switch off. Turn off the printer switch on the back of the printer.
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NOTE: Unless the printer will be idle for an excessively long time (>60 days) it is not necessary to shut it down. Shutting down the printer will cause longer wait times for warming, because it is warming from a cold state.