Cleaning the Print Platform

3D Systems’ Infocenter Moves to Salesforce

The Infocenter has been the 3D Systems portal for customer-facing and service-facing product documentation (for example videos, software downloads, and material SDSs).  

As of Sept 26, 2022, the Infocenter content will be moved to Salesforce and will be accessible through the Salesforce Community

Service Documentation Only

To access service documentation, you will need to sign into Salesforce Community using your Salesforce username and password. Everyone trained and currently authorized to service a particular printer will be able to access its service documentation.

If you have any issues or need assistance, please contact the

Any time parts are processed, it is a good practice to clean the print platform and re-insert it into the printer. Follow these steps for cleaning the platform.

Items Needed:

  • Cut resistant gloves
  • Paper towels
  • 99%> Isopropyl Alcohol (IPA)
  • Razor blade/putty knife


  1. Put on cut resistant gloves.
  2. Use a flat razor blade or putty knife to scrape any excess support material off of the platform. Be careful not to scratch the black coating on the platform.
  3. Spray the platform with isopropyl alcohol (IPA) and wipe with paper towels.
  4. When cleaning the print platform always clean both sides.

NOTE: The print platform should be clean and at room temperature before installing and using it in the printer.