Preparation for Shipment Arrival

3D Systems’ Infocenter Moves to Salesforce

The Infocenter has been the 3D Systems portal for customer-facing and service-facing product documentation (for example videos, software downloads, and material SDSs).  

As of Sept 26, 2022, the Infocenter content will be moved to Salesforce and will be accessible through the Salesforce Community https://support.3dsystems.com/s/.

Service Documentation Only

To access service documentation, you will need to sign into Salesforce Community using your Salesforce username and password. Everyone trained and currently authorized to service a particular printer will be able to access its service documentation.

If you have any issues or need assistance, please contact the infocenterhelp@3dsystems.com.

The following topics should be arranged PRIOR TO THE ARRIVAL OF THE SYSTEM, to simplify installation of the ProJet® MJP 2500 Professional Printing Systems.

Make sure the following resources are available:

____ A forklift or similar, heavy-duty equipment required for unloading the 3D printer system crate from the truck to the de-crating location. (Forklift is not required to move 3D printer system into where it will be installed once the crate is removed.)

____ Network connection(s)

____ Power outlet(s) - a dedicated circuit to power the 3D printer system

____ Storage cabinetry for extra 3D printer system material containers and other consumables

____ At least one (1), networked graphics workstation or CAD/CAM/CAE terminal meeting the requirements described in Client Workstation Requirements.

NOTE: Retain the shipping crate, ramps, brackets and hardware in the event the ProJet® MJP 2500 Professional Printing System needs to be shipped in the future. These crates are designed to allow fast, easy removal and packaging of the product. If 3D printer system needs to be shipped, contact 3D Systems Customer Support for shipping instructions.