Operating Environment

3D Systems’ Infocenter Moves to Salesforce

The Infocenter has been the 3D Systems portal for customer-facing and service-facing product documentation (for example videos, software downloads, and material SDSs).  

As of Sept 26, 2022, the Infocenter content will be moved to Salesforce and will be accessible through the Salesforce Community https://support.3dsystems.com/s/.

Service Documentation Only

To access service documentation, you will need to sign into Salesforce Community using your Salesforce username and password. Everyone trained and currently authorized to service a particular printer will be able to access its service documentation.

If you have any issues or need assistance, please contact the infocenterhelp@3dsystems.com.

Locate the 3D printer system in a convenient location meeting the requirements specified in this document. To ensure optimum performance, it is important that the printer be installed in a clean, dry, air-conditioned room. Avoid placing the printer in any environment with airborne contaminants, including cigarette smoke, fumes, and mechanical particulates that can adversely affect the long term functioning of the equipment.

Each 3D printer system undergoes an operational test at the factory, and is shipped with (2) full cartridges of part material and (2) full cartridges of support material.


Caution: Estimated printing times can be off if ambient temperature exceeds what is required.

Air Conditioning

A number of the ProJet® MJP 2500 System’s internal electronic components as well as the part material, are sensitive both to ambient temperature and, to some extent, humidity. In addition, the build process itself can be temperature-sensitive within certain limits. The optimal operating temperature range is 18-24C (64-75°F).  The maximum temperature should not exceed 28C (82°F)

The facility air conditioning system where the printer is operating should be capable of dissipating 1.0 kW (3412 Btu or 0.28 ton U.S. refrigeration) of heat or equivalent to temperature requirements. Ensure that any air conditioning ducting does not vent directly onto the 3D printer system.  Its is recommended to place the machine in a room that has (4) air turnover cycles per hour. 


Humidity should be maintained at 30 to 70% RH.


The 3D printer system is equipped with its own internal light build chamber, and back lit operating panel control with display. Normal area lighting is necessary for operation and service of this system. Indoor lighting such as fluorescent or LED is the best lighting for the system. Do not place the printer next to a window that receives partial or direct sunlight. 

Vibration and Shock

The printer consists of many precision mechanical and sensing systems that are sensitive to vibration during the build process. To maximize the quality and accuracy of the build, it is required that the unit not be near heavy machinery or any source causing high vibration or shock (i.e. exterior walls near train tracks or airports).


Do not place the printer next to a window that receives partial or direct sunlight. 


< 65 dBa estimated (at medium fan setting)