Facility Guidelines

3D Systems’ Infocenter Moves to Salesforce

The Infocenter has been the 3D Systems portal for customer-facing and service-facing product documentation (for example videos, software downloads, and material SDSs).  

As of Sept 26, 2022, the Infocenter content will be moved to Salesforce and will be accessible through the Salesforce Community https://support.3dsystems.com/s/.

Service Documentation Only

To access service documentation, you will need to sign into Salesforce Community using your Salesforce username and password. Everyone trained and currently authorized to service a particular printer will be able to access its service documentation.

If you have any issues or need assistance, please contact the infocenterhelp@3dsystems.com.

This section provides details relating to site selection, site preparation and readiness of the facility to accept and install the ProJet® MJP 2500W / IC Professional Printing System. Discuss the appropriate equipment locations with a 3D Systems' Certified Partner, so that the equipment is located in a convenient, appropriate location based on your organization's needs. When planning an installation, consider.

  • Electrical Requirements
  • Network Interface
  • Space Planning
  • Post Processing Accessories (Oven and Freezer)
  • Access Area Surrounding 3D Printer System
  • Material Storage
  • Unit Portability
  • Material Bottle Disposal
  • Client Workstation Requirements
  • Printer Weights and Printer Dimensions

Electrical Requirements for the ProJet® MJP 2500W / IC Series Printer:

  • Space Planning
  • The outlet location must be near the 3D printer system and remain accessible to the end user at all times.
  • An additional 100 or 240 VAC outlet is recommended for service needs.
  • A phone near the 3D printer system is recommended to facilitate 3D printer system support.
  • Each location of the 3D printer system requires a standard wall power outlet or power drop to power the 3D printer system.



AC Voltage and Current Requirements:

  • Each 3D printer system requires use of a dedicated circuit that will allow for 100-127 VAC, 50/60 Hz, 15A, single phase or 200-240 VAC, 50/60 Hz, 10A, single phase.

  • All ProJet® MJP 2500W / IC series printers relies on a connection to the mains protective earth (ground). This provides a one level of protection to the user (Basic Insulation).  

  • The installation of The ProJet® MJP 2500W / IC Professional Printing System shall comply with the National Standards of the country in which it is placed.


Protected Power/Un-interruptible Power

Many customers face AC power quality issues requiring the use of a UPS (Uninterruptible Power Supply) and generator to correct.  The primary function of a UPS is to hold up AC power for a limited period of time by using energy from rechargeable batteries.  For brief power outages, a UPS is sufficient; the amount of holdup time may also be scaled with additional battery packs according to customer needs.  For extended power outages, some combination of UPS and on-site generator is required.   The secondary benefits of a UPS often include line conditioning (correcting for voltage sags and swells) and line surge protection.  A double-conversion, true sine-wave UPS is recommended as it provides additional immunity from powerline perturbations.


3D Systems has tested the product with the following UPS models:

North America

Manufacturer Model Voltage In Voltage Out kW Input Connector Output Connector(s)
APC SURTA3000XL 120 120 2.1 L5-30P 5-20R
Eaton 9PX3000RT 120 120 2.7 L5-30P 5-20R, L5-30R
Liebert GXT4-3000RT120 120 120 2.7 L5-30P 5-20R, L5-30R


Manufacturer Model Voltage In Voltage Out kW Input Connector Output Connector(s)
APC SRT3000XLW-IEC 208/230 230 2.7 C20 IEC C13, IEC C19
Eaton 9PX3000GRT 208/230 230 3.0 C20 IEC C13, IEC C19


Any UPS unit will impose additional facilities considerations including battery storage, floor space, interconnect and electrical receptacle requirements. For example, the above North-America UPS models require an L5-30 receptacle.


If additional or substitute cordsets are required, the cordset shall be rated greater than or equal to the input current rating of the product at the voltage applied. For example, a C13 to C14 cordset will be required if the UPS provides C13 receptacles (typical in markets outside North America).


Recognizing that customer needs and facilities differ greatly, 3D Systems encourages customers to contact one of the above UPS manufacturers for a power protection solution tailored to the customer and site needs.


Client Workstation Requirements

Before a print can be printed on the printer, the print data file must be saved or exported to the industry-standard .stl file format, and submitted over the network. 3D SPRINT client software is located on 3DS Central can be installed on each intended users’ workstation to allow them to select, preview, and submit jobs; as well as manage the print queue. For more information on sending a file to the 3D printer system see the ProJet® MJP 2500W / IC Series User’s Guide available on:

 http://infocenter.3dsystems.com/projetmjp2500w/user-guide (Wax)

Prior to installing the software, ensure that the initially selected workstation meets the following minimum specifications. Although the ProJet® MJP 2500W / IC Series client software will run on less powerful computers, meeting the minimum recommended configuration will ensure acceptable performance. It is recommended that this workstation be further enhanced with the recommended requirements for maximum performance, particularly with more powerful processors and added memory.


System Requirements



- Windows 7 (64-bit)

*Can only run Sprint 2.13 or later

-Windows 8 (64-bit)

-Windows 10 (64-bit)

*Can run Sprint 3.0 or greater





CPU - Intel or AMD processor with a minimum of 2.0GHz

- Multiple core processor

- Hyper threading and clock speeds above 3GHz can be beneficial but should be paired with a good balance of cores.

 RAM -4 GB

- 8GB or more

- Virtual Memory: In Win 7, Win 8, Win 10, it is recommended to use the default option; "Automatically manage paging file size for all drives"

Hard Disk

-30 GB of available hard-disk space for cache

-Temporary file cache requires about 3GB free disk space for optimal print file transfers

-SSD or 10,000RPM HDD

-Open GL 2.1 and GLSL 1.20 enabled graphics card

-Screen resolution 1280x960

-NVidia or AMD GPU with 1GB of RAM or more

-Screen resolution 1280x1024 or higher


-Internet Explorer 9 or newer

-Microsoft .NET Framework 4.5 (installed with application)

-3 button mouse with scroll


-Google Chrome or Internet Explorer 11
I/O -Either ethernet or wireless connection -Ethernet may be more stable depending on the facility

Network Interface

The ProJet® MJP 2500W / IC Series Printing System requires an Ethernet network connection to transfer print jobs from workstation(s) to the printer.

An established TCP/IP network is setup and enabled. An RJ45 Ethernet network connection for each printer to be installed at the delivery site must be installed, tested and functioning. The printer can use either DHCP or a static assigned IP address. A DHCP server automatically programs an IP address; otherwise, a network administrator can manually assign a permanent IP address for each printer that is to be connected to the network. Write IP address(es) here:


Space Planning

Included in this guide is information and dimensions required to help plan installation of the printer.


Crated Clearance

The 3D printer system is intended to be lifted from the shipping truck using a forklift. Have a forklift available for the 3D Systems Customer Support Engineer (CSE) or reseller when installation occurs. The crate can then be removed, and the ramps placed as shown below. Store crate pieces where it will be easy to access should the printer need to be sent back or shipped to another location. Based on the crate size, you must have at least 192”(488mm) (approx. 16’) to accommodate the pallet, ramps and printer, the required footprint to uncrate is approximately 7’ x 16’.(2.13x4.88m)

CAUTION: NEVER unpack, assemble, or connect any component of the shipment without the aid of a qualified, 3D Systems Customer Support Engineer or certified partner. 3D Systems accepts no responsibility for damaged, defective, or incomplete systems uncrated by anyone other than 3D Systems Customer Support Engineer or certified partner.

Crate dimensions.png

Crate Dimensions and Weight

Requirement Metric English
Crated size 1435mm x 927.1mm x 1314.5mm (L x W x H) 56.5” x 36.5” x 51.75”
Crated weight 324kg 715 lbs.
Uncrated size 1120mm x 740mm x 1070mm (L x W x H) 44.1” x 29.1 x 42.1”
Uncrated weight 211kg 465 lbs.
Floor Flatness / Level 2.5cm over 12m 1” over 3’
Crate dimensions 2.png

Unit Portability

The ProJet® MJP 2500W / IC Series Printing System is equipped with four caster-type rollers and four leveling feet. Leveling can be adjusted by locking the casters in place while adjusting leveling feet as required until 3D printer system is level.

Access Area Surrounding Uncrated 3D Printer System

At least 12" (30cm) of unobstructed floor space is recommended behind and on either side of the printer for airflow with 18" (46cm) in front of the printer to be able to open the material drawer. It is recommended that 36" (91cm) either behind or in front of the printer for service access. Behind would allow service to obtain access from the back, if the space is left in front, the printer will need to be moved out away from wall using that space in front to do so.


A freezer is recommended but not mandatory for easy part removal. If you decide to include a freezer as part of your post processing equipment ensure that it will accommodate the maximum build size of 12” x 6” x 8” (L x W x H). Any standard freezer capable of accommodating this size will be sufficient.

Material Storage

VisiJet® part and VisiJet® support materials should be stored in a conveniently located storage cabinet in proximity to the printer. A cabinet is recommended to protect against long term exposure to external UV light sources, including sunlight, overhead lighting, or other UV light sources. Storage temperature of the material should not exceed the specified maximum of 35°C (95°F). VisiJet® part material should be stored away from strong oxidizing agents, such as hydrogen peroxide, bromine, or chromic acid.

NOTE: When storing material cartridges that have been used but still have materials in the cartridges, do not lay the cartridges on their side in storage. Store box with side spacers installed. *DO NOT rest on nose of cartridge. Also, in the case where used cartridges with materials are removed from the MDM and are still warm, it must be stored with the cap vented. If the warm cartridge is not vented, the wax will contract during cooling and the cartridge's bottom may become flat which will prevent re-engagement in the MDM.


More detailed information on the VisiJet® build material and VisiJet support material, relevant applicable safety precautions and remediation, and specific storage and disposal requirements, can be found in the Global Harmonized Standards / Safety Data Sheets (GHS/MSDS). Your organizations' Facilities Manager (or equivalent) should maintain a copy of the two GHS/MSDS documents, and provide ready, convenient access to these documents. To obtain the VisiJet® material GHS/MSDS from 3D Systems, go to www.3dsystems.com/support/materials/msds. If further information is needed, please contact 3D Systems' Customer Hotline within the U.S. at (800) 793-3669 (or from outside the U.S.A. at +49 (0) 6151 357357), or by visiting 3D Systems’ website.


Material Cartridge Disposal

Used part material cartridges must be disposed of in a manner consistent with local and other applicable laws and regulations governing such materials. Refer to the VisiJet® materials' GHS/SDS Global Harmonized Standards/Safety Data Sheets prior to shipment of the printer. Discuss your organization's methods for disposing or recycling of such material with your facilities manager, or for more information, contact 3D Systems' Customer Support Hotline.