3D Printer System Advance Preparation Checklist

3D Systems’ Infocenter Moves to Salesforce

The Infocenter has been the 3D Systems portal for customer-facing and service-facing product documentation (for example videos, software downloads, and material SDSs).  

As of Sept 26, 2022, the Infocenter content will be moved to Salesforce and will be accessible through the Salesforce Community https://support.3dsystems.com/s/.

Service Documentation Only

To access service documentation, you will need to sign into Salesforce Community using your Salesforce username and password. Everyone trained and currently authorized to service a particular printer will be able to access its service documentation.

If you have any issues or need assistance, please contact the infocenterhelp@3dsystems.com.


NOTE: Unless governed by prior arrangement, 3D Systems is not responsible for loading the ProJet® MJP 2500 client software on the user’s workstation(s). Thus, BEFORE THE 3D PRINTER SYSTEM ARRIVES, ensure that your workstation is capable of supporting the requirements of both the client software and communication with the printer via your network.


Review this list with a network administrator, IT department, facilities manager or other responsible person within your organization. Complete and place a check mark next to each item. Once everything is complete, photocopy this page, and fax it to the number checked or provided on the last page of this document. If no number is provided or relevant, then fax to +1 970-257-4601 (U.S.A).

Please complete the following (if making a copy to fill in, please print):


Company Name:_________________________________________________________________________Telephone (with area code)___________________________________


Contact (Print full name): ___________________________________________________________________________ Date faxed: ______________________________________


Email: ___________________________________________________________________


Please place a check in each box once that item is complete.

Final installation site selected. The intended physical location for each ProJet 2500 Professional Printing System(s) should be selected in advance, and checked for adherence to the guidelines set out in this guide.

If required by the shipper, a method of removing the crate from the shipper’s truck has been arranged (forklift is required) and is available to transfer the crate(s) to the de-crating location.

Operating system and workstation configurations are compatible and meet the minimum requirements as stated in the “Client Workstation Requirements” section.

NETWORK CONNECTION IS INSTALLED. An RJ45 (UTP, female connection jack) Ethernet network connection for EACH 3D printer system that is to be installed at the delivery site must be installed, tested and functioning.

TCP/IP is installed and enabled.

DCHP or Static IP

 Dedicated material storage space selected.

 Material disposal information in place according to local regulations.

Static IP address(es) has/have been allocated for each 3D printer system ordered. A permanent IP address on the network is assigned (presumably by a Network Administrator) to each 3D printer system that is to be connected to the network. Write IP address here:



Test each IP address by pinging it, or by temporarily connecting a network resource (such as a workstation or a 3D printer system) and “pinging” from another workstation on the network.


Dedicated line, with a surge-and-spike-protected electrical power circuit for each 3D printer system, meeting one of the following specifications (Place check mark beside the appropriate specification: _________ 115 VAC, 50/60 Hz (dedicated 20 amp breaker) _________ 230 VAC 50/60 Hz (dedicated 15 amp breaker)


Provide un-interruptable power (active battery back-up)


Before the printer is installed into this facility, we acknowledge that the installation site complies with the specifications stated in the ProJet 2500 Facility Requirements Guide. Once the printer is installed, we agree not to alter any of the required specifications listed in this manual without consulting with a 3D Systems’ Customer Service Representative or certified partner. If alterations are made without consulting 3D Systems, it may void the system’s warranty.


Customer Signature: ____________________________________________________________________________________________ Date: _____________________________________________


Please return a copy of the check list by FAXING it to the appropriate fax number provided in Contacts.