Legacy Printers

Legacy printers are those that are no longer offered for sale by 3D Systems. The charts below detail key dates for End of Service Life (EOSL) declarations. We recognize the business impact when product lines reach the EOSL and work to minimize that impact with our Legacy Printer support policy.

Once the contract-renewal deadline has passed, 3D Systems will no longer be able to guarantee service for that product. Service agreements will no longer be available for renewal; but we will continue to provide service on a best-effort approach; per incident on a time-and-materials quoting process.

Maintenance Agreements: All current, active annual maintenance/service agreements will be honored. No renewals or extensions will be granted beyond the contract-renewal date referenced below.

Phone or Time & Material Support: Phone support and per incident time-and-materials service will be available on a best-effort basis, subject to availability of spare parts & field service engineers.  There will be no new software updates, hardware upgrades, or application support going forward for these models.

We appreciate your loyalty to 3D Systems, and your ongoing support, as we look forward to continue working with you.

Legacy Printers Support Policy

Support windows may vary per product line and technology, based upon the expected useful life of the product as well as spare parts availability. Most product families follow the support timeframes outlined below. These timeframes are subject to change and are not a guarantee of support. Refer to the table below for a summary of declared end-of-service life dates.

Legacy Printer Contract Dates and EOSL