# | Issue Description | Customer Troubleshooting Steps |
---|---|---|
NI1 | Computer unable to connect to printer because of network firewalls | Contact your network administrator. The printer's IP address must be added as an exception on your firewall. You can find the printer's IP address by going to the Settings tab on the touch screen. |
NI2 | Unable to use proxy server for connection | Proxy servers are not supported on this machine. |
NI3 | Unable to set static IP address from machine |
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NI4 | Printer unable to verify materials over network/Printer asks to "select previously scanned bottle" | Contact your network administrator to ensure that:
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NI5 | Cannot connect to Internet via USB dongle | Internet connection via USB is not available on this machine. |
NI6 | I am not sure if my network cable is bad | Plug an Ethernet cable known to be working into the printer to test. |
NI7 | Printer cannot be discovered by 3D Sprint |
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NI8 |
Various issues with scanning material bottles |
When you scan a material bottle, information is sent to 3D System's Material Quality Guarantee (MQG) Server. If your printer is having issues scanning material bottles, please work with your network administrator to complete the following troubleshooting steps:
If this is a new printer installation: Your network configuration is not permitting external communication. See issue NI4, above for requirements. If you have been able to print before and this is a new error:
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NI9 | Opening Network Ports |
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