Add/Change Material and Scan Bottle

3D Systems’ Infocenter Moves to Salesforce

The Infocenter has been the 3D Systems portal for customer-facing and service-facing product documentation (for example videos, software downloads, and material SDSs).  

As of Sept 26, 2022, the Infocenter content will be moved to Salesforce and will be accessible through the Salesforce Community

Service Documentation Only

To access service documentation, you will need to sign into Salesforce Community using your Salesforce username and password. Everyone trained and currently authorized to service a particular printer will be able to access its service documentation.

If you have any issues or need assistance, please contact the

Once a material type has been loaded, this is the material that the printer is expecting for the next print job. But you may wish to change the type of resin you are using. Most of the time, you will be changing the material as part of the printing process. However, you can also tap the Change Material button at the bottom of the Material tab home screen to change the material type to be used on your next print. You can also use this screen to add print material for the first time. If you have not yet activated your printer, you must do so in order to get through the following steps. Please see the section Printer Activation for more information.

NOTE: The screens in this section will be slightly different depending on whether you are changing the material type or adding material for the first time.


  1. On the Material tab, tap the Change Material button.
  1. The scanner below the touch screen will be activated and you will see a screen like the one at the right. Hold your material bottle's QR code in the path of the scanner such that the center dot is in the middle of the QR code (see image below).

CAUTION: The printer keeps track of how much resin is used from your bottle. Ensure you are pouring from the same bottle you scanned. Using one bottle to scan and another to pour from will result in the printer thinking your bottle is empty after a certain amount of pours.


  1. If the scan is successful, you will see the Bottle Found screen, like the one at the right. If the scan is not successful, this could be for a number of reasons, which are outlined in the section Printer Error Messages.
  1. Remove the print platform and resin tray, cleaning them both, as per the sections Clean Print Platform and Clean Resin Tray.
  1. After removing the resin tray, label it on the outside with an identifying number, letter, or word(s) to let you know which material was in it before.
  1. If the catch-tray glass has a large amount of spilled resin on it, you must dispose of it according to all government regulations and replace it with a new catch tray. If it has no resin, or just a few resin spots on it, clean the glass with >90% alcohol solvent on a nonabrasive cloth, according to the section Clean/Replace the Catch Tray.
  1. Reinstall the print platform.
  1. Install a new resin tray or reinstall the cleaned old one, as per the section Install Resin Tray.
  2. If this is a new resin tray, label this tray with the same naming convention used in Step 5.
  1. On the Material tab, your new material will be loaded. Fill the tray with the new material and check the boxes on the screen. Tap Confirm.

You are now ready to perform the print process with a new material.