Clean Touch Screen and QR-Code Scanner

3D Systems’ Infocenter Moves to Salesforce

The Infocenter has been the 3D Systems portal for customer-facing and service-facing product documentation (for example videos, software downloads, and material SDSs).  

As of Sept 26, 2022, the Infocenter content will be moved to Salesforce and will be accessible through the Salesforce Community https://support.3dsystems.com/s/.

Service Documentation Only

To access service documentation, you will need to sign into Salesforce Community using your Salesforce username and password. Everyone trained and currently authorized to service a particular printer will be able to access its service documentation.

If you have any issues or need assistance, please contact the infocenterhelp@3dsystems.com.

Frequency: Monthly
  1. Ensure that the printer's touch screen does not have resin, dust, or other debris on it. If it does, pour IPA on a nonabrasive cloth and wipe the screen down.
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  1. Ensure that the QR-Code Scanner's window does not have resin, dust, or other debris on it. If it does, pour IPA on a nonabrasive cloth and wipe the screen down. You will not have access to clean behind the scanner's window. If you see that resin and/or debris has gotten inside the scanner window, contact 3D Systems Service.
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