Preventative Maintenance

3D Systems’ Infocenter Moves to Salesforce

The Infocenter has been the 3D Systems portal for customer-facing and service-facing product documentation (for example videos, software downloads, and material SDSs).  

As of Sept 26, 2022, the Infocenter content will be moved to Salesforce and will be accessible through the Salesforce Community https://support.3dsystems.com/s/.

Service Documentation Only

To access service documentation, you will need to sign into Salesforce Community using your Salesforce username and password. Everyone trained and currently authorized to service a particular printer will be able to access its service documentation.

If you have any issues or need assistance, please contact the infocenterhelp@3dsystems.com.

To keep the Figure 4 Standalone Printer in proper working order, it is necessary to perform certain procedures for preventative maintenance. The operator can perform these tasks without the supervision, or services, of a certified 3D Systems field engineer. The following section describes the most up-to-date preventative maintenance procedures.

CAUTION: Before performing any preventative maintenance procedures, power the printer down using the power switch on the back and disconnect printer power by unplugging the power cord from the back of the machine.