Status Tab

3D Systems’ Infocenter Moves to Salesforce

The Infocenter has been the 3D Systems portal for customer-facing and service-facing product documentation (for example videos, software downloads, and material SDSs).  

As of Sept 26, 2022, the Infocenter content will be moved to Salesforce and will be accessible through the Salesforce Community https://support.3dsystems.com/s/.

Service Documentation Only

To access service documentation, you will need to sign into Salesforce Community using your Salesforce username and password. Everyone trained and currently authorized to service a particular printer will be able to access its service documentation.

If you have any issues or need assistance, please contact the infocenterhelp@3dsystems.com.

When you have print jobs in your 3D Sprint print queue and there is a material type loaded in the printer's memory, the status screen will look like this: 

GUI-status-screen.jpg
A Status Tab - Tap this tab at any time to return to the "Status" screen.
B Build File Name - The name of the build file sent over from 3D Sprint.
C Print Preview - Shows the 3D model currently being printed
D Current Resin - This is the resin that is currently loaded on the printer.
E Status - The text shows the current state the printer is in
F Progress Bar - Shows the percent complete of the current print job
G Time Estimated - Time the printer should take to build the current job. This changes to Time Remaining when the job is being printed.
H Start Job Button - Tap this button to start the print setup process

First Time Turning Printer On

When you first power on the printer, it will not have any pending jobs or print material loaded. So the status screen will appear like the image at the right. At this point, you should queue print jobs in 3D Sprint and add print material either during the print process or from the Material tab. status-tab-first-time.jpg