Prepare and Install the Print Platform

3D Systems’ Infocenter Moves to Salesforce

The Infocenter has been the 3D Systems portal for customer-facing and service-facing product documentation (for example videos, software downloads, and material SDSs).  

As of Sept 26, 2022, the Infocenter content will be moved to Salesforce and will be accessible through the Salesforce Community

Service Documentation Only

To access service documentation, you will need to sign into Salesforce Community using your Salesforce username and password. Everyone trained and currently authorized to service a particular printer will be able to access its service documentation.

If you have any issues or need assistance, please contact the

Print Platform Guidelines

Print platforms should be treated with care in order to preserve their shape and coating. Avoid dropping print platforms. Print platforms should be thoroughly cleaned and inspected after every use to ensure print adhesion, to ensure that two different resins do not mix, and to avoid resin-tray membrane damage.

  1. Remove and post-process the printed part and the print platform either together or separately, according to your purposes.
  2. Once the printed part is separated from the platform, follow the instructions in the section Clean Print Platform before reusing the platform.
  3. Inspect the following areas for cured resin. If cured resin is present, remove using the included Platform Scraper.
    1. Elevator guides
    2. Print surface - underside of print platform
    3. Print surface holes
  4. Verify flatness of the print platform. Ensure the platform has not become concave, convex, or scratched to the point of making a groove. If the platform is damaged, as discussed or otherwise, dispose of the platform. The user is responsible for determining the integrity of the print platform before using it to print.
  5. Always handle the print platform with two hands, so as to prevent dropping it on the ground. A drop could cause damage to the platform, as well as get debris on it, which could contaminate the resin in the resin tray.
  6. Contaminants such as dust, oils from the skin, or cured print material can cause poor print adhesion and/or resin contamination. Even if it appears there is no contamination, clear resins, or small bits of cured material may not be easily spotted by the naked eye. Because of all these factors, clean the platform as well as possible in between builds and always wear 100% nitrile gloves when handling the print platform.
  7. Never attempt to move the elevator arms by hand. The elevator should only be operated via the printer's GUI.