System Delivery

3D Systems’ Infocenter Moves to Salesforce

The Infocenter has been the 3D Systems portal for customer-facing and service-facing product documentation (for example videos, software downloads, and material SDSs).  

As of Sept 26, 2022, the Infocenter content will be moved to Salesforce and will be accessible through the Salesforce Community

Service Documentation Only

To access service documentation, you will need to sign into Salesforce Community using your Salesforce username and password. Everyone trained and currently authorized to service a particular printer will be able to access its service documentation.

If you have any issues or need assistance, please contact the

After placing your order, a 3D Systems™ representative will contact you to confirm your shipment delivery date. Ensure that the area where you intend to place your Figure 4 Standalone Printer is ready to move the system into, and that you have the assistance of another person or lifting device, such as a hand truck, before scheduling the shipment of your printer. The following information will guide you through this preparation phase.

Preparation for Receiving 

Inform your receiving personnel that the items you ordered will be arriving and arrange for a location to store them until you are ready to install the printer and any accessories.

Transporting the Figure 4 Standalone Printer

When you open the printer crate, use the help of another person or a hand truck to help move the system. If you do not have a hand truck or another person on-site to help you, arrange to have one or both of these aids beforehand.

Shipment Arrival

The Figure 4 Standalone Printer will arrive in a variety of crates and/or pallets - the largest crate being for the Figure 4 Standalone Printer. Your shipment will consist of the following items:

  • Figure 4 Standalone Printer
  • Pedestal
  • Start-up Kit
  • Resin Tray
  • Print Platform (x2)
  • Power Cord/Power Brick
  • LC-3DPrint Box - the recommended post-curing oven for the printer's resins

Optional items you could have in your shipment:

  • LC-3DMixer - to agitate bottles of resin to keep their contents mixed properly. Please see the SDS/Instructions for Use of a specific resin for mixing instructions.
  • Ultrasonic Part Cleaner (ordered separately from third party)

Once your shipment arrives, first inspect the crates for any physical damage. Then, after inspection, receive the crates.

The following charts list both crated and uncrated dimensions and weights for different products that you may have ordered. Verify your order and compare to the listed items below. Crate or pallet dimensions and weights may vary.

  Boxed Specifications
Product Width Depth Height Weight
Figure 4 Standalone Printer 73.7 cm (29 in) 68.6 cm (27 in) 129.5 cm (51 in) 59 kg (130 lbs)
Figure 4 Standalone Pedestal 82.6 cm (32.5 in) 79.4 cm (31.3 in) 55.2 cm (21.8 in) 26.3 kg (58 lbs)
LC-3DPrint Box 54.5 cm (21.5 in) 57.5 cm (22.6 in) 59.5 cm (23.4 in) 28.9 kg (63.8 lbs)
  Unboxed Specifications
Product Width Depth Height Weight
Figure 4 Standalone Printer 42.6 cm (16.8 in) 48.9 cm (19.3 in) 97.2 cm (38.3 in) 34.5 kg (76 lbs)
Figure 4 Standalone, with pedestal 64.4 cm (25.4 in) 66.8 cm (26.3 in) 136.3 cm (53.6 in) 56.3 kg (124.1 lbs)
LC-3DPrint Box 41 cm (16.1 in) 44 cm (17.3 in) 38 cm (15 in) 22 kg (48.5 lbs)

Inspect Exterior of Printer

Visually inspect the exterior of the printer for any damage incurred during shipping. Notify your reseller immediately if any damage is evident at this point. DO NOT proceed with the installation until you have discussed the damage with your reseller.