Firmware Issues

3D Systems’ Infocenter Moves to Salesforce

The Infocenter has been the 3D Systems portal for customer-facing and service-facing product documentation (for example videos, software downloads, and material SDSs).  

As of Sept 26, 2022, the Infocenter content will be moved to Salesforce and will be accessible through the Salesforce Community https://support.3dsystems.com/s/.

Service Documentation Only

To access service documentation, you will need to sign into Salesforce Community using your Salesforce username and password. Everyone trained and currently authorized to service a particular printer will be able to access its service documentation.

If you have any issues or need assistance, please contact the infocenterhelp@3dsystems.com.

This page describes troubleshooting firmware issues with the Controller and Printer that will not show an error on a controller/printer screen or via a printer stack light.

# Issue Description Customer Troubleshooting Steps
FI1 Controller GUI out of sync/lagging
  1. Turn the Controller off via the power switch on the back of the unit, wait 30 seconds, and turn it on again. This will reset any background tasks that might be making the Controller slower.
  2. If item 1 does not fix the issue, contact 3D Systems Service.
FI2 Printer local display out of sync/lagging
  1. Turn the unit off, and then on again via the power switch on the top-front of the unit. This will abort the current print job and reset any background tasks that might be making the printer touchscreen slower.
  2. If item 1 does not fix the issue, contact 3D Systems Service.