Job Queue Assignment

3D Systems’ Infocenter Moves to Salesforce

The Infocenter has been the 3D Systems portal for customer-facing and service-facing product documentation (for example videos, software downloads, and material SDSs).  

As of Sept 26, 2022, the Infocenter content will be moved to Salesforce and will be accessible through the Salesforce Community https://support.3dsystems.com/s/.

Service Documentation Only

To access service documentation, you will need to sign into Salesforce Community using your Salesforce username and password. Everyone trained and currently authorized to service a particular printer will be able to access its service documentation.

If you have any issues or need assistance, please contact the infocenterhelp@3dsystems.com.

There are two ways in which jobs may be assigned to a Printer:

Auto - automatically assigns the print job to a Printer that: 1. Uses that job's material; and, 2. Is marked as "ready to print." This is the recommended/default setting, as it assures print jobs the quickest path to getting started on a Printer.

Manual - assigns the print job to specific Printer chosen by the operator. This is recommended if each of your Printers has a specific type of print job it runs.

You can select either option in the job-submission screens, to control this on a per-job basis. In addition, you can set this on a system-wide basis by going to Settings > System Controls and tapping either the Auto or Manual button.

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