Light Stack Errors/Alarms

3D Systems’ Infocenter Moves to Salesforce

The Infocenter has been the 3D Systems portal for customer-facing and service-facing product documentation (for example videos, software downloads, and material SDSs).  

As of Sept 26, 2022, the Infocenter content will be moved to Salesforce and will be accessible through the Salesforce Community https://support.3dsystems.com/s/.

Service Documentation Only

To access service documentation, you will need to sign into Salesforce Community using your Salesforce username and password. Everyone trained and currently authorized to service a particular printer will be able to access its service documentation.

If you have any issues or need assistance, please contact the infocenterhelp@3dsystems.com.

The Figure 4 Modular system has stack lights on each Printer, with each light indicating a different state of the machine. The chart below is a brief overview of what each color/state of the light stack indicates. Please see the section Error Message Glossary for explanations of specific errors and their indication on the light stack.

Solid Red

The print did not complete correctly due to aborting or failure. The unit needs immediate attention.

  red-stack-light.jpg
There is a machine error, usually one that is preventing the printer from printing. The unit needs immediate attention. See Printer GUI for specific instructions.    
Solid Yellow

The printer is waiting for user input to “mark as ready”

  yellow-stack-light.jpg
There is a minor warning, or minor action that the operator must complete. See Printer GUI for specific instructions.    
Solid Green The Printer is currently printing.   green-light-stack.jpg
The most-recent print job has completed successfully.    
Only occurs after tapping the Locate button for that Printer on the Controller   print-finished.gif