Material Information

3D Systems’ Infocenter Moves to Salesforce

The Infocenter has been the 3D Systems portal for customer-facing and service-facing product documentation (for example videos, software downloads, and material SDSs).  

As of Sept 26, 2022, the Infocenter content will be moved to Salesforce and will be accessible through the Salesforce Community https://support.3dsystems.com/s/.

Service Documentation Only

To access service documentation, you will need to sign into Salesforce Community using your Salesforce username and password. Everyone trained and currently authorized to service a particular printer will be able to access its service documentation.

If you have any issues or need assistance, please contact the infocenterhelp@3dsystems.com.

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A Cartridge - Indicates how much material is left in the cartridge inside the MDM
B

Resin Tray - Indicates the current fill level of the resin tray. This is informational only.

Max - Indicates the maximum fill level allowed by the printer

Fill - Indicates the level to which the printer fills the resin tray before each build. In some cases, this will be equal to the Max level.

Min - If the material level in the resin tray becomes equal or less than this amount, the printer will not be able to print until more material is pumped. In most cases, the material level will only get under this amount if the current material cartridge is empty.

C Pump Status - The status can be: Idle, Moving CW, Stalled, and Unknown.
D Tube Material Presence - Indicates whether or not there is material in the MDM tubing just below the cartridge.