Material Card

3D Systems’ Infocenter Moves to Salesforce

The Infocenter has been the 3D Systems portal for customer-facing and service-facing product documentation (for example videos, software downloads, and material SDSs).  

As of Sept 26, 2022, the Infocenter content will be moved to Salesforce and will be accessible through the Salesforce Community https://support.3dsystems.com/s/.

Service Documentation Only

To access service documentation, you will need to sign into Salesforce Community using your Salesforce username and password. Everyone trained and currently authorized to service a particular printer will be able to access its service documentation.

If you have any issues or need assistance, please contact the infocenterhelp@3dsystems.com.

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A Material Type - The name of the material currently used in the Printer. A Printer can only use one material type at a time, due to material flowing throughout the module. Please see the section Material Changeover for information on how to change the material type used in the Printer. You can also also tap the i-button.jpg button to see more information about the material.
B Status - Indicates the state of the material cartridge in the Printer. Please see the section Cartridge Statuses for more information.
C Color/Type - This field provides additional details about the material that are not in the material's name.
D Weight - Indicates the amount of material remaining in the material cartridge until it is empty
E Level - Indicates the percentage of total material remaining in the cartridge
F Batch Date - The date that the material was originally created in the factory
G Expiration Date - The date after which the material is no longer guaranteed to print properly.
H Change Material Button - Tap this button to begin the Material Changeover process. Please see the section Material Changeover for more information.