Add New Material in 3D Sprint

3D Systems’ Infocenter Moves to Salesforce

The Infocenter has been the 3D Systems portal for customer-facing and service-facing product documentation (for example videos, software downloads, and material SDSs).  

As of Sept 26, 2022, the Infocenter content will be moved to Salesforce and will be accessible through the Salesforce Community https://support.3dsystems.com/s/.

Service Documentation Only

To access service documentation, you will need to sign into Salesforce Community using your Salesforce username and password. Everyone trained and currently authorized to service a particular printer will be able to access its service documentation.

If you have any issues or need assistance, please contact the infocenterhelp@3dsystems.com.

When new materials launch for the printer, there will be a 3D Sprint database update that will need to be downloaded and applied to add this material, and its build style, to 3D Sprint. This section describes how to download and install the database update.

  1. Ensure that you have upgraded to the latest version of 3D Sprint. Sprint should automatically check for the latest Sprint version, unless you have turned this feature off. To turn it back on, click the cog.png icon, click the switch that says, “Check for updates on launch,” and restart 3D Sprint. At startup, if an update is available, Sprint will start a wizard to walk you through the software-update download and installation.

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  1. Go to this page to download the latest material-database update file. This page will always host the latest update as a .zip file. Unzip the file to the location of your choice.

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Sample image only. Filename will be different depending on update being applied.

  1. When opening 3D Sprint, right-click on the Sprint icon and Open as Administrator.

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  1. Click the cog.png icon to open the Preferences interface.
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  1. Go to the About tab and, under Database Patch, click Import.
  2. In Windows File Explorer, navigate to the file you unzipped in Step 2, and click Open.
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  1. 3D Sprint will show the popup at the right. Click OK.
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  1. Close 3D Sprint to show the screen at the right. Click Yes.
  2. Wait five minutes to ensure the database update has finished. Then restart the application.

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Sample image only. Filename will be different depending on update being applied.