Service and Support

3D Systems’ Infocenter Moves to Salesforce

The Infocenter has been the 3D Systems portal for customer-facing and service-facing product documentation (for example videos, software downloads, and material SDSs).  

As of Sept 26, 2022, the Infocenter content will be moved to Salesforce and will be accessible through the Salesforce Community https://support.3dsystems.com/s/.

Service Documentation Only

To access service documentation, you will need to sign into Salesforce Community using your Salesforce username and password. Everyone trained and currently authorized to service a particular printer will be able to access its service documentation.

If you have any issues or need assistance, please contact the infocenterhelp@3dsystems.com.

Should any questions or issues arise, please contact 3D Systems as listed below.

Customer Support Hotline

Please contact your Customer Support Hotline at one of the following numbers:

  • US and Canada: 888-598-1438
  • UK and EMEA: +44 1442 279883
  • International: +1 803-326-3930

General

Figure 4 UV Curing Unit 350 service procedures must be performed only by a 3D Systems-certified service technician, unless this guide explicitly states otherwise. If your Figure 4 UV Curing Unit 350 needs service, contact 3D Systems Technical Support at the following numbers:

  • In the United States or Canada, call 800-793-3669
  • In Europe, call +49-6151-357357

You can also contact your local 3D Systems representative.

3D Systems’ support portal is located at http://www.3dsystems.com/support

For safety data sheets of Figure 4 resins, go to http://www.3dsystems.com/support/materials/msds