This document includes all of the overall facility requirements that will be needed to have a successful installation when our 3D Systems Customer Support Engineers (CSEs) or authorized 3D Systems representatives arrive to install your 3-D printer.
 

This guide provides important information on selecting a facility location and planning for the installation of 3D Systems' ProJet™ Production Printing System. It also presents planning guidelines to facilitate fast, convenient installation and operation of your printer.

What's Inside: 

• A description of hardware, software, part material, networking components, and documentation that comprise the ProJet™ Production Printing System. 
• An overview of the site requirements in typical engineering and design work spaces. These involve basic access, electrical, and environmental conditions for configuring a safe and efficient work area. 
• A checklist is included to ensure that the facility is adequately prepared for installation of your printer. 
• Information on how to obtain assistance from 3D Systems Customer Support Team. 
   

The ProJet™ Production Printing System consist of the following components, providing these functions: 

• Outputs 3-dimensional prints from digital data supplied to the printer in the required .stl file format, using a two-material process. 
• ProJet™ client software is provided with each printer. This software provides the user with the ability to set up and submit jobs to the printer  Your workstation should meet the minimum "Client Workstation Requirements." 
• VisiJet® support and build materials - VisiJet® build material is for production of the actual prints, and the VisiJet® support material produces the required support structures necessary to build 3-dimensional prints. These materials are formulated exclusively for use with the ProJet™ Production Printing System. 

What is Included with a ProJet™ Production Printing System 
A ProJet™ MJP 5500X System ships with one crated ProJet™ Production Printing System containing an accessory kit which consist of: 
 

This section provides detail relating to site selection, site preparation and readiness of the facility to accept and install the ProJet Production Printing System. Discuss the appropriate equipment locations with a 3D Systems' representative, so that the equipment is located in a convenient, appropriate location based on your organization's needs. When planning an installation, consider:

• Space Planning 
• Access Area Surrounding Printers 
• Unit Portability 
• Electrical 
• Client Workstation Requirements 
• Network Interface 
• Material Storage 
• Material Bottle Disposal 
• Weights and Measures 

Printer Weight and Dimensions

Printer Weight and Dimensions

Weight: 934.4 kg, (2060 lbs)
Dimensions (H x W x D)   162  x  170  x  90 cm,   (63.8  x  66.9  x  35.4  in.)

Printer Weight and Dimensions, (Crated)

Weight: 1179.3 Kg, (2600 lbs.)
Dimensions (H x W x D)   203.2  x  200.7  x  165 cm,   (80  x  79  x  65  in.)

Space Planning
Below is a suggested floor plan for the ProJet MJP 5500X installation. Each printer requires use of a dedicated circuit. Multiple printers CAN NOT be located on a single circuit. An additional 110 or 220 VAC outlet is recommended for service needs. A phone near the printer is recommended to facilitate machine support. Each location of the machine requires a standard wall power outlet or power drop to power printer. 

The outlet location must be near the printer and remain accessible to the end user at all times. 

The printer MUST be placed on a vibration free concrete floor. Do not install on any other floor covering such as vinyl, tile, carpeting, etc.. Doing so WILL affect machine performance.

A freezer is required for cooling parts after builds. The size of the freezer must be able to accommodate the build platform’s size of 22 (L) x 16.25(W). 

Access Area Surrounding The Printer 

At least 36” (908mm) of unobstructed floor space is recommended around each side of the printer to allow unobstructed service access to the drawers and doors. 

The 36 inch distance of unobstructed access behind the printer is required.  The power cord is classified as the emergency disconnect device for this printer.  In an emergency situation, the service technician must have unobstructed access to the power cord.
 

Unit Portability

	CAUTION: NEVER unpack, assemble, or connect any component of the shipment without the aid of a qualified, 3D Systems Field Service Engineer or authorized reseller. 3D Systems accepts no responsibility for damaged, defective, or incomplete systems uncrated by anyone other than 3D Systems Field Service Engineer or authorized reseller.
	CAUTION: The casters provided have a small diameter and are not intended for use on rough or uneven surfaces including carpet.
	CAUTION: To avoid the risk of tipping the printer when moving between locations, only push from the left or right end  of the printer.  Do not push from the front or back of the printer.

The printer is intended to be lifted from the crate base using a fork lift and placed on the casters to roll to its final destination.  The ProJet Printing System is equipped with caster-type rollers. Leveling can be accomplished  using the threaded leveling feet. 
 

CAUTION: Once the printer is installed, it cannot be moved without the aid of a qualified, 3D Systems Field Service Engineer or authorized reseller. 3D Systems accepts no responsibility for damage to the printer by anyone other than 3D Systems Field Service Engineer or authorized reseller.

When moving, DO NOT push from the front of the printer. It can tip over if casters are on uneven flooring. Always push printer from the side. 

Power Requirements
 

The installation of The ProJet™ Production Printing System shall comply with the National Standards and/or Electrical Codes of the country in which it is placed. 

ProJet™ Production Printing System Power Considerations 
During normal operation, the power usage of the printer will not exceed the continuous current rating indicated in the electrical section (above). A dedicated, surge-and-spike protected electrical power circuit for each printer should be provided that meets or exceeds the corresponding continuous current rating. 

Protected Power/Uninterruptible Power
A dedicated, surge and spike protected electrical power circuit is recommended for each printer installed. No other equipment is to be installed on this circuit. 
Uninterruptible power/active battery backup is recommended, especially in areas where circuits may be affected by an outside source, e.g., lightning strikes, power interruption, etc.   They should have a minimum rating of 3KVA. Some examples of suppliers are Toshiba or APC. Power loss during a build will cause the build to fail and can cause damage to your printer.

ProJet® XL Finisher (Optional) Power Requirements

The ProJet® XL Finisher must be hardwired and installed by a Certified Electrician. For more information about the ProJet® XL Finisher click here.

Client Workstation Requirements

Before a part can be built on the printer, the build data file must be saved or exported to the industry-standard .stl file format, and submitted over the network. The client software which is installed on the users' workstation allows the user to select, preview, and submit jobs, as well as manage the build queue (for designated administrators). 

Prior to installing the software, ensure that each workstation meets the following minimum specifications. The specifications described represent 3D Systems tested minimum "baseline" configuration for using the client software.
 

Network Interface

The ProJet™ Production Printing System requires an Ethernet network connection to transfer print jobs from workstation(s) to the printer. 

Network Specifications, Physical: The machine's internal controller provides an integrated, 10/100-megabit-per-second (Mbps) Ethernet network connection. This connection supports both the 10base-T and 100base-TX Ethernet standards. The controller's connector (an RJ45 socket located on the back panel) is designed for attaching a shielded twisted pair (UTP) Ethernet cable. 

When a facility's internal network is not 10base-T or 100base-TX, a media converter, such as a Coax to 10base-T will be required. Consult with your organization's network engineering or MIS staff to provide assistance with these requirements. 

The printer works on networks running TCP/IP ONLY.  Each printer MUST have a STATIC IP address on the network. Additionally, each printer's subnet mask and default gateway must be known and available to the 3D Systems Field Service Engineer or authorized reseller at the time of installation, and should also be known by personnel installing the client software. They will need access either to the appropriate subnet mask or the individual IP address of each printer to complete the workstation software installation, and to enable access to any printer on the network. 

Not all networks have TCP/IP installed. Make sure to have a network administrator check that TCP/IP are both installed and are running as required PRIOR TO THE ARRIVAL of the printer. 

Material Storage 

Part and support materials should be stored in a conveniently located storage cabinet in close proximity to the printer.   A cabinet is recommended to protect against long term exposure to external UV light sources, including sunlight, overhead lighting, or other UV light sources.  Storage temperature of the material should not exceed the specified maximum of 35°C (95°F).  Part material should be stored away from strong oxidizing agents, such as hydrogen peroxide, bromine, or chromic acid. 

When storing material bottles that have been used but still have material in the bottles, do not lay the bottles on their side in storage. Store the material bottle in the original box with the side spacers installed.  DO NOT rest on the nose of the bottle. Also, in the case where bottles with materials are removed from the MDM and are still warm, the material bottle must be stored with the cap vented. If the warm bottle is not vented, the wax will contract during cooling and cause the bottom of the material bottle to flatten.  If this happens, the bottle cannot be reinstalled into the MDM.

More detailed information on the VisiJet® build material and VisiJet® support material, relevant applicable safety precautions and remediation, and specific storage and disposal requirements, can be found in the Material Safety Data Sheet (MSDS). Your organizations’ Facilities Manager (or equivalent) should maintain a copy of the two MSDS documents, and provide ready, convenient access to these documents. To obtain the VisiJet material MSDS from 3D Systems, click here for additional copies. If further information is needed, please contact 3D Systems’ Customer Hot line within the U.S. at (800) 793-3669 (or from outside the U.S.A. at +49 (0) 6151 357357, or by visiting 3D Systems website. 

Material Bottle Disposal 
Used part material bottles must be disposed of in a manner consistent with local and other applicable laws and regulations governing such materials. Refer to the VisiJet® materials' MSDS sheets prior to shipment of the ProJet™ Production Modeling System. Discuss your organization's methods for disposing or recycling of such material with your facilities manager, or for more information, contact 3D Systems' Customer Support Hot line . 
 

Locate the printer in a convenient location meeting the requirements specified in this document. The printer is designed for indoor use only. To ensure optimum performance, it is important that the printer must be installed in a clean, dry, air-conditioned room. Avoid placing the printer in any environment with airborne contaminants, including cigarette smoke, fumes, and mechanical particulates that can adversely affect the long term functioning of this equipment.  

Air Conditioning
A number of the ProJet™ MJP 5500X System's internal electronic components as well as the part material, are sensitive both to ambient temperature and, to some extent, humidity. In addition, the build process itself can be temperature-sensitive within certain limits. 

To ensure optimum performance, it is important that the printer be installed in a clean, dry, air-conditioned room. Avoid placing the printer in any environment with airborne contaminants, including cigarette smoke, fumes, and mechanical particulates that can adversely affect the long term functioning of the equipment.

The facility air conditioning system where the printer is operating should be capable of dissipating 1.0 kW (3412 Btu or 0.28 ton U.S. refrigeration) of heat or equivalent to temperature requirements. Ensure that any air conditioning ducting does not vent directly onto the 3D printer system. 

The operating temperature range should be between 18-28°C (64-82°F); optimal operational environment is 21-24°C (70-75°F). 

 Humidity 
Humidity should be maintained at less than 50% non-condensing. 

Lighting 
The printer is equipped with its own internal light build chamber, and back lit operating panel control with display. Normal area lighting is necessary for operation and service of this system. Florescent light is the best lighting for the system. 

Vibration and Shock 
The printer consists of many precision mechanical and sensing systems that are sensitive to vibration during the build process. To maximize the quality and accuracy of the build, it is required that the unit not be near heavy machinery or any source causing high vibration or shock (i.e. exterior walls near train tracks or airports). 

NOTE: The printer MUST be placed on a vibration free concrete floor. Do not install on any other floor covering such as vinyl, tile, carpeting, etc.. Doing so WILL affect machine performance.

Elevation 
Elevation up to 2000 meters ( 6561 feet).
 

The following topics should be arranged PRIOR TO THE ARRIVAL OF THE SYSTEM, to simplify installation of the ProJet™ Production Printing Systems.  Refer to later sections of this guide for details of this procedure.
Make sure the following resources are available: 

    ____ A forklift or similar, heavy-duty equipment required for unloading the printer crate from the truck to the location where it
           will be uncrated and installed.
    ____ Network connection(s)
    ____ A certified electrician will be needed at the site to hard wire the printer.
    ____ Power outlet(s) - a dedicated circuit to power the printer
    ____ Storage for extra printer material containers and other consumables
    ____ At least one (1), networked graphics workstation or CAD/CAM/CAE terminal meeting the requirements described in Client Workstation Requirements. 

Note: Retain the shipping crate, brackets and hardware in case the ProJet™ Production Printing System needs to be shipped back to the manufacturer for repair. These crates are designed to allow fast, easy removal and packaging of the product. If printer needs to be return to the manufacturer, contact 3D Systems Customer Support for shipping instructions.

Unless governed by prior arrangement, 3D Systems is not responsible for loading the client software on the user's workstation(s).  BEFORE THE PRINTER ARRIVES, ensure that your workstation is capable of supporting the requirements of both the client software and communication with the machine via your network. 

Review this list with a network administrator, IT department, facilities manager or other responsible persons within your organization. Complete and place a check mark next to each item. Once everything is complete, photocopy this page, and fax it to the number checked or provided on the bottom of the inside back cover of this document. If no number is provided or relevant, then fax to +1 970-257-4601 (U.S.A). 

Please complete the following (if making a copy to fill in, please print): 

Company Name: _______________________________________________________________________ 

Contact (Print full name): ______________________________________________________________ 

Date faxed: ____________________________________________________________________________ 

Telephone (with area code): ___________________________________________________________ 

Email: __________________________________________________________________________________ 
 

Before the printer is installed into this facility, we acknowledge that the installation site complies with the specifications stated in the 
ProJet™ Facility Requirements Guide. Once the printer is installed, we agree not to alter any requirements without consulting with 3D 
Systems' Customer Service Representative. If alteration are made without consulting 3D Systems, it may void the system's warranty. 

Customer Signature: _________________________________________________________ Date: _______________ 
 

3D Systems is not, in any event, liable for any damages, including lost profits, cost of cover, or other special, incidental, consequential, or indirect damages arising from the use of this document, however caused and on any theory of liability. This limitation will apply even if 3D Systems or an authorized dealer or representative has been otherwise advised of the possibility of such damage. This document, in whole or in part, may be changed or modified at any time at the sole discretion of 3D Systems, without notice. 
 

3D Systems is confident that you will be very satisfied with the purchase of your ProJet™ Production Printing System. Enjoy the ability to produce high quality parts from your 3-D digital data. We are dedicated to developing a relationship that extends beyond the terms of the sale. Please take the time to contact 3D Systems with questions, comments or suggestions about your ProJet™ Production Printing System, or other products or services. 3D Systems strives for higher quality, better products, and comprehensive services to benefit our customers. 
 

NOTE: Whenever you have a problem or a question it is best to contact your reseller directly first.

If the certified partner cannot help you then there is a Customer Support Hotline you can use. If you receive an unrecoverable error message, or if you need to contact us for another problem, you may contact our Customer Support Hotline. Before you call Customer Support with a problem or question, please make sure that you have the following information:

• The serial number of your ProJet 2500 is printed on a label inside the filter door or by accessing the UI and selecting Tools > Printer Info. 
• A brief description of the problem, including the exact error message.
• When the problem occurred; for example, when you submitted a job, during the beginning or the end of a print, or after power off recovery, etc.

Customer Support Hotline

Please contact your Customer Support Hotline at one of the following numbers: 

• US and Canada: 888-598-1438    
• UK and EMEA: +44 1442 279883    
• International: +1 803-326-3930

General

ProJet 2500 service procedures must be performed only by a 3D Systems-certified service technician unless this guide explicitly states otherwise. If your 3D printer system needs service, contact 3D Systems Technical Support at the following numbers:

• In the United States or Canada, call 800-793-3669
• In Europe, call +49-6151-357357

You can also contact your local 3D Systems representative.

3D Systems’ support portal is located at http://www.3dsystems.com/support

For material safety data sheet, go to http://www.3dsystems.com/support/materials/msds