ERROR MESSAGES

There are three primary types of error messages which could appear on the touchscreen of your 3D printer system. The primary types of error messages found will be Build, Material, and Status and Message Lines.

Build Messages

Use these messages to help you manage print jobs before, during, and after printing. The causes of and actions to take in response to various messages are described in the following table:

MESSAGE	CAUSE	ACTION
XX:XX......XX:XX 7 SUPPORT....7 PART PRINTING	The 3D printer system is currently building. The touchscreen shows the elapsed and remaining build time on the top line and the number of bottles in the each feed slot on the second line. NOTE: Add material when the number of bottles in a slot is 3 or less.	NONE
NOT BUILDING	The 3D printer is ready to build	Press Start to build
ProJet [X.X] month dd yyyy TIME XX:XX:XX	When 3D printer system is initially powered-up the latest version of firmware is briefly displayed.	NONE

Material Messages

Use the following messages to help manage print jobs before, during, and after building. The causes and actions to take to various messages are described below:

MESSAGE	CAUSE	ACTION
#X PART	The current number of modeling material bottle in the right material delivery system.	NONE
#X SUPPORT	The current number of support material bottle in the left material delivery systems	NONE
ADD PART	The maximum number of model material bottles in the right material delivery system is four (4) bottles.	Add model material bottles
ADD SUPPORT	The maximum number of support material bottles in the left material delivery system is four (4).	Add support material bottles

Status and Messages Lines

Messages appear either on the Status line or the Message line. Read both lines together to determine the exact state of the 3D printer system. The Status line generally indicates current state of the 3D printer system. The Message line shows the action to take to complete a function and move to the next step.

MESSAGE	CAUSE	ACTION
ABORT	ABORT button pressed.	Press YES or NO to cancel the command.
ABORT ACKNOWLEDGED	You confirmed an abort command. The 3D printer system is aborting the current job.	NONE
BUILD PAUSED	PAUSE button pressed during the build. The print platform moves forward and the chamber door and waste drawer remain locked. When you press the PAUSE button during a build, the 3D printer system completes its current task before stopping.	Press PAUSE to continue.
CLEANING PRINTHEAD	The 3D printer system is cleaning the build jets.	NONE. (This occurs automatically before every build.)
CLOSE DOORS	The chamber door is open.	Close the chamber door.
CONFIRM PLATFORM CLEAR OR CANCEL	The 3D printer system is prompting you to verify the platform is clean and clear of obstructions.	Verify the platform is clean and clear, then press YES to continue / press ABORT to cancel.
PRESS PAUSE TO CONTINUE	The 3D printer system is paused.	Press PAUSE to continue / ABORT to cancel
CYCLE POWER TO CONTINUE	A severe error occurred. The 3D printer system cannot recover from it and must be switched off.	Cycle power to the 3D printer system. If the error message occurs again, contact your Certified 3D Systems Service Provider
DONE REMOVE BUILD	The 3D printer system completed building the current job.	Remove the platform
HOMING PRINTHEAD	The 3D printer system is initializing the Z-axis prior to building. NONE	NONE
HOMING X - Y	The 3D printer system is initializing the X-axis and Y-axis prior to building.	NONE
INSTALL PLATFORM	The 3D printer system cannot detect a platform.	Install a clean platform.
NOT BUILDING	The 3D printer system is ready to build.	Press Start to build.
OK TO POWER OFF	The 3D printer system completed its internal shutdown procedure and is ready to be shutdown.	Toggle power switch on 3D printer system rear panel to the OFF position. NOTE: Before you switch power off, verify you will not need to build parts again soon. It can take several hours for the 3D printer system to warm up after you switch power back on.
ONLINE/MENU?	The 3D printer system is ready to build.	Press Start to build.
PAUSE ACKNOWLEDGE	The PAUSE button was pressed. The 3D printer system is acknowledging and complying with the command.	NONE NOTE: If you press PAUSE during a print job, the current layer or process is completed before the pause takes effect.
PLEASE WAIT	The 3D printer system is cooling to shutdown temperature	Wait for the 3D printer system to complete its shutdown procedures.
PRE-JOB CHECKS	Briefly displayed during 3D printer system build preparation.	NONE
BUILDING	The 3D printer system is currently building.	Allow the print job to continue or press PAUSE or ABORT to stop building.
RAISING PLATFORM	The 3D printer system is raising the printhead so you can remove the platform.	NONE
REMOVE BUILD	The 3D printer system completed a print job and unlocked the chamber door so you can remove the platform	Remove the platform and replace it with a clean platform.
SHUTDOWN IN PROGRESS	You selected the SHUTDOWN menu option, then pressed YES twice. The 3D printer system is cooling down so power can be switched off.	NONE. NOTE: DO NOT switch off the 3D printer system while shutdown is in progress.
SHUTDOWN COMPLETE	3D printer system cool down is complete; 3D printer system is ready for power off.	Wait for OK TO POWER OFF message, then switch power off at the 3D printer system’s rear panel. NOTE: Before you switch power off, verify you will not need to build parts again soon. It can take several hours for the 3D printer system to warm up after you switch power back on.
STANDBY	The 3D printer system is in energy-saver mode. All internal subsystems are partially cooled and the 3D printer system is inactive.	NONE. The 3D printer system will warm to operating temperature when you press any button or submit a print job.
WAITING FOR JOB	The 3D printer system is online, but there is no print job in it’s queue. The 3D printer system is ready to build as soon as it receives a job.	Submit a print job to the 3D printer system.
WARMING STAGE [4,3,2,1]	The material heaters and printhead jet heaters gradually warm up to either standby or build temperature.	NONE. The numbers on the touchscreen count down as the 3D printer system warms up. At Warming Stage 1, all heaters and material are at build temperature.