Partner / Customer Support

NOTE: Whenever you have a problem or a question it is best to contact your reseller directly first.

If the certified partner cannot help you then there is a Customer Support Hotline you can use. If you receive an unrecoverable error message, or if you need to contact us for another problem, you may contact our Customer Support Hotline. Before you call Customer Support with a problem or question, please make sure that you have the following information:

  • The serial number is printed on a label located on the back of printer or by accessing the UI and selecting Tools > Printer Info.
  • A brief description of the problem, including the exact error message.
  • When the problem occurred; for example, when you submitted a job, during the beginning or the end of a print, or after power off recovery, etc.

Customer Support Hotline

Please contact your Customer Support Hotline at one of the following numbers:

  • In North America, call 1-800-793-3669
  • In Asia and the Pacific Rim, call +852 2923 5077
  • In Germany, call +49-6151-357 357
  • In the United Kingdom, call +44 1442 282665
  • In France, call (+33) 01 60 87 88 77
  • In Italy, call +49 6151 357 245
  • In Switzerland, call +41-26-439 95 90


ProJet 3600 service procedures must be performed only by a 3D Systems-certified service technician unless this guide explicitly states otherwise. If your 3D printer system needs service, contact 3D Systems Technical Support at the following numbers:

  • In the United States or Canada, call 800-793-3669
  • In Europe, call +49-6151-357357

You can also contact your local 3D Systems representative.

3D Systems’ support portal is located at

For material safety data sheet, go to