The ProJet® MJP 2500W uses codes to identify various fault or status conditions with the printer:
- Status about the device, for example, cartridges are low on material
- User-clearable faults, by the user performing cleaning procedures
- Printer-clearable faults, where the printer is automatically attempting recovery
- Service required faults, which can only be resolved by a certified partner
Check the Printer Status envelope for current printer conditions.
Codes listed below describe user-clearable and printer-clearable faults:
Printer Status Code | Issue Description | Customer Troubleshooting Steps |
---|---|---|
90-122 - Part Quality May Be Compromised | The printer may have of had an error or a delay of over 30 minutes (recovery from an error, waiting for user intervention) which could impact part quality. |
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92-113 - Print Platform front sensor intermittent 92-114 - Print Platform rear sensor intermittent |
Print Platform sensors may be dirty and require cleaning. |
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92-152 Planarizer motor stall | If the print platform is installed incorrectly or has material on the bottom, it allows the print platform to be higher than the printer thinks it is and a minor impact could occur, stalling the motor. |
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93-120 thru 123 93-130 thru 133 Support/part cartridge 1/2 fill timeout 93-134 thru 137: Support/part 93-168 thru 171 - cartridge should not be empty Cartridge 1,2 check needed |
93-120 thru 123 & 93-130 thru 133 - When these errors are detected, support and build material channels are tryin to recover from filling errors 93-134 thru 137 - filling errors There is a mismatch in the estimated and detected amount of material present in the cartridge. |
The printer may attempt to self-recover for several minutes when any of these faults are raised. |
93-111/ 93-113 - Support / Build Head Res max dose count exceeded | Printer is having issues dosing the printhead |
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93-114 - Unable to fill the printhead for purging | Not enough material available |
The printer may not have enough material to perform standard maintenance, like purges. Please verify. |
93-200, 93-201 Excessive support/part material used | Printer is using more material than can be accounted for | Check the printer for any material leakage and contact a Certified Partner for service. |
93-295-296 - Insufficient material | Insufficient material use in the printhead. Printer keeps printing but no material is being put down. | Call service |
94-203 Planarizer Contact Calibration Failed | Planarizer Contact Calibration Failed prior to printing, the printer calibrates the planarizer gap. If it fails, the printer will wait fo the user to remove and re-position the plate. |
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94-104 Printer Slowing Down 95-118 Build Chamber Too Hot |
Printer slowing down to cool Build Chamber Too Hot while printing, if the printer shows slowing down to cool, the build chamber is above optimal temperature. If it continues to exceed temp, the printer will pause printing until the temperature goes down. |
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92-157 Y Axis Motor Cannot Home 94-207 Clean Print Carriage and Optical Home Sensor |
Sensor may be dirty | Clean Print Carriage Optical home sensor. See Cleaning and Maintenance section for cleaning sensors. |
94-301 - 307 - Job Aborted: 301 - Print Job Aborted: The build chamber was too hot to continue job. Check ambient temperature and filter. |
The printer detected an issue requiring the job to be aborted. |
Review cause for the aborted reason and retry the print job. Call service if required. |