Problem |
Description |
Troubleshooting Steps |
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Missing Material: |
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Missing Jets: Missing material in part (left to right) |
Part has material missing in the left to right direction. If the part is across multiple lanes (front to back) missing material will occur across each lane in the same relative location and width. |
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Dragging: Missing material in part (left to right) |
Part and wall look as if something has been dragged across the surface. |
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Smearing: Part material extends beyond part |
Parts have observable part material extended beyond where the part should be in the left to right direction. Extra material described as "flames" or "spurts" of material. |
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Horizontal line or appearance of missing layer |
The printed part has a horizontal line through the entire part or appears to have a missing layer of material. |
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Gap in material |
The printed part has a gap in the material 1/3 and/or 2/3 of the way across the part (front to back when standing in front of the printer). |
The printer is out of calibration, contact your certified partner for service |
Extra Material: |
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Tagging: Support material extends beyond part. |
Parts have observable support material extended beyond where the part should be in the left to right direction. Extra material described as "flames" or "spurs" of material. |
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Dripping |
Material has dripped on the part or in the build chamber area. |
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Snow: Snow like material in the build chamber |
The development of "snow" within the build chamber is normal. |
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Bump |
The part has a bump or a ridge of extra material 1/3 and 2/3 of the way across print platform (orientation front to back). |
Contact your certified partner for service. |
Surface Finish: |
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Top surface shine and matte |
The top horizontal surface of the printed part has some areas that are shiny (glossy appearance) and some areas that have a matte finish. |
In 3DSPRINT, position the part at a slight right angle to the horizontal surface prior to sending to the printer. |
Side surface vs. top/bottom surface |
The top/bottom surfaces appears smooth while the side surfaces appear to be rough or have steps of material. |
The printer encapsulates support (wax) material when printing which will cause the sides to have a matte finish. Horizontal surfaces may have a glossy appearance due to the print process. To eliminate gloss, position the part in 3DSPRINT so that horizontal surfaces are minimized. |
Part Distortion: |
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Curl: While printing |
Part is bowed or curled and surface is no longer flat, curling occurs in the z-axis (vertical direction) from the print platform. The curls occurs prior to post processing the part. |
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Curl: Post Processing |
Part is bowed or curled and surface is no longer flat after post processing the part |
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Dimensional accuracy |
The completed part does not match the size desired. |
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Other: |
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Part won't adhere to the print platform |
The printed part is not building correctly on the print platform, the support (wax) material won't adhere to the print platform. |
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Verification wall tipped/broken near base |
The verification wall has tipped/broken off near the base and fallen onto the printed part. Sprayed material appears on the right side of the build chamber. A pause in the print job may result in the verification wall cooling and becoming brittle. Upon resuming the print job, the planarizer contact may cause the verification wall to fall over onto the print job. |
To avoid, do not allow pauses in the print job such as waste bag replacements or empty material cartridges. |