Problem |
Description |
Troubleshooting Steps |
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The printer will not power up |
The UI is off and there are no sounds coming from the printer. |
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The UI displays a message “Printer Disconnected” |
The printer lost its connection and is non-responsive. |
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User Interface |
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Powered up, non-responsive. |
The UI appears to be hung, the printer is powered on, the UI is displaying a screen (not blank), but is non-responsive. |
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UI stuck in a specific routine |
The UI appears to be stuck in a specific routine, such as aborting a job, accessing the platform, etc., for at least 1 minute. |
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UI black, machine powered on |
The machine is powered on, fans and other machine noises are observed. |
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Material Delivery/Material Cartridges |
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Excessive material in the cartridge receptacle |
A visible amount of material remains in the cartridge receptacle |
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Material Changeover Failure |
The Material Changeover Wizard failed mid-way through the process. |
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Cannot insert material cartridges |
The material receptacle will not allow a bottle to be inserted. |
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Cartridge cannot be removed from the machine |
The release button is pushed, but the cartridge can’t be removed. |
Confirm that your machine is warm, do not attempt to remove cold material cartridges, if the printer is at ready state and the problem persists, contact your local service provider. |
Material delivery drawer won’t open |
The material delivery drawer locks during material delivery maintenance or to protect the machine from damage caused by inserting or removing cold material bottles |
This is normal behavior. The material delivery drawer will unlock when it is safe to do so. |
Material cartridge leaks material |
When the material cartridge is removed from the printer, material leaks out |
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Waste bag stuck to liner |
The waste bag cannot be removed from the waste bag liner |
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Material cartridge inserted, not recognized by printer |
The material cartridge is inserted, but not detected. The material identification tag can be missing or is damaged. |
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Job won't start, start button disabled |
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Status envelope - Print platform has material on it |
A print job was completed and a new print platform has been installed. The next print job will not start, status envelop reports “Print platform has material on it” |
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Other |
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Machine noise-loud clicking |
The machine occasionally makes a loud, rapid clicking noise. |
This is normal behavior. The material delivery system is moving material throughout the printer. |
Machine odor-unpleasant |
After printing for a period of time, an odor from the printed part material can be detected. |
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Print platform not detected |
The print platform is installed, but not detected. |
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Printer will not come out of Warming State |
The printer seems to be stuck in the warming state |
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The printer has slowed down while printing |
The printer is printing, but at a reduced speed |
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Machine Powered On, UI Blank/Black
Issue: The printer has power, fans are on, umbilical thermals are working, LED lights can be observed on the circuit boards, but the UI is blank/black and appears dead.
Probable Causes: The UI is not powered, software issue, UI SD card missing/not inserted, cable issue.
When the UI receives power, it will flash on and then appear to go blank, but if it is powered, there will be a small amount of visible light in/around the display.
Troubleshooting Steps
Power cycle the printer, if the UI doesn't come up Contact a Certified Partner for service.