The three dimensional solid parts consist of two materials (support material and part material). The support material is a wax based material providing adhesion to print platform, as well as, providing material used to produce supports required to build the your part.
The part material is a wax material. After a layer of material is deposited on the build plate, the part is immediately solidified by cooling of the molten wax. When the build is complete, the part (consisting of the two materials) is adhered to the print platform by means of the support material).
The material delivery module consist of four material cartridge holders; the two left side holders are for the support material (white) cartridges. The right side of the module are for two part material (grey) cartridges. Once materials are heated, they are fed to the printhead. Material waste is generated by two processes; cleaning the printhead array plate and planarization. The cleaning process involves purging jets and wiping the printhead array plate. The planarizer removes excess material during the print process. The combined waste materials are then periodically emptied into the waste bag. The printhead cleaning process is invoked automatically prior to starting a build.
.
After the build is complete, the print platform and the part are then removed from the printer. A secondary operation, known as post processing, is required to provide a finished/cleaned part. Refer to your Post Processing Guide for more information.
![]() |
Print Engine : The Print Engine contains major systems such as the Printhead, and Planarizer. |
![]() |
Build Chamber: The Build Chamber is the area where the print platform can be found. All print jobs are built on the print platform. For more information see Printing Area. |
![]() |
User Interface (UI): This is the built-in touchscreen which allows the user to interface with the printer. The touchscreen allows the user to check printing status, material levels, as well as power printer off. For more information on what user can access through the UI go to the User Interface section of this manual. |
![]() |
Power Cord and Power Switch: The electrical power cord is plugged into the printer here. There is also a Power Switch located next to the power outlet. |
![]() |
Material Drawer Module (MDM): The MDM drawer is a push/push type mechanism. To open the drawer push in, drawer should pop open allowing you to pull it open the rest of the way. The MDM contains the part and support materials and the waste bag. |
The actual area that you can print a job consists of the x-axis (left-to-right) times (x) the y-axis (front-to-back) times (x) the z-axis (max height).
English (X x Y x Z) | Metric (X x Y x Z) |
11.6" x 8.3" x 5.6" | 294mm x 212mm x 144mm |
ProJet® MJP 2500W / ICSupport Material Containers 1 and 2: These containers hold the VisiJet® M2 SUW or VisiJet® M2 IC SUW (Printer specific) support material that is used for the build. The support material is housed on the left side of the MDM in the white receptacles. Part Material Containers 1 and 2: These containers hold the cartridges of the VisiJet® part material, which are used to build parts on the 3D printer system. The part material is housed on the right side of the MDM in the black receptacles. Smart Cartridge Technology: All cartridges incorporate smart cartridge technology that enables the ProJet® MJP 2500W / IC to verify that the user does not use the wrong material, use material incorrectly, or use empty or expired containers, ensuring the material is safe to use. |
Behind the Support Material cartridges there is a waste bag receptacle area containing a disposable bag and rigid liner. The waste bag and liner will need to be changed periodically. See Changing Waste Bag Section of this manual to change waste bag.
![]() |
NOTE: With every material cartridge delivered, two waste bags will be supplied. If more waste bags are required, they can be ordered separately. |
Power Supply: In the rear of the printer there is an outlet to plug in the power supply cord and a switch to turn the system on. This is the only way to power the printer on from a complete shutdown state. Do not use this switch to shutdown printer. Printer should be shutdown through the UI and brought back up by toggling the power switch on the back. (A)
Additional DocumentationThe following documents will help you to achieve maximum proficiency with your ProJet® 2500W / IC Series printer. ProJet® MJP 2500W / IC Facility Requirements GuideThe Facility Requirements Guide details the requirements necessary to install the ProJet® MJP 2500W / IC 3D Printer. Details include the necessary facility dimensions, electrical and pneumatic resources, and any equipment that may be needed for installation. An electronic version of this document is available at http://infocenter.3dsystems.com/projetmjp2500w/facility-requirements-guide. ProJet® MJP 2500 Series Installation GuideThe Installation Guide details the procedures required to properly install and set up the ProJet® MJP 2500 Series 3D Printer at the customer’s site. Only a 3D Systems Certified Field Service Engineer or a Certified Reseller is allowed to install the 3D printer system. An electronic version of this document is available at http://infocenter.3dsystems.com/product-library/projetmjp2500-service. ProJet® MJP 2500W / IC Material and Post Processing GuideThe Material Guides detail the use of materials that have been certified for use in the ProJet® 2500W / IC. Each material has its own Material Guide. Information specific to each material is included in these guides. An electronic version of this document is available at http://infocenter.3dsystems.com/projetmjp2500w/post-processing-guide. ProJet® MJP 2500W / IC Quick Start GuideThe Quick Start Guide gives the user a quick overview of the 3D printer system and the procedure for printing a part with the ProJet® MJP 2500W / IC. An electronic version of this document is available at http://infocenter.3dsystems.com/projetmjp2500w/quick-start-guide. ProJet® MJP 2500W / IC Global Harmonized Standards/Safety Data Sheets (GHS/SDS)Each material has its own GHS/SDS. The user must be familiar with all information contained in these documents before handling the materials. Every material shipment includes a paper copy of its GHS/SDS. Electronic versions of the GHS/SDSs are available on our website at http://infocenter.3dsystems.com/materials/
Electronic Documentation3D SPRINT HelpThe 3D SPRINT printer application provides a complete on-line help guide for understanding how to utilize and manage the client software used for part layout and job submission to your new printer. |
The User Interface is located on the top of the printer to the right. There are five main screens that contain sub menus that allow the user to perform a variety of functions to control the printer. These five screens and their menus are:
The first tab on the UI. The following features are accessed under the Status Tab (A). Refer to 1-7 for information that appears on this screen. The left side tiles describe job status, the right side tiles describe printer status.
Ready - Printer ready to accept print jobs.
Load Print Platform - Printer is ready for a clean print platform to be installed
Printing - Printer is printing a job
Preparing Build - Printer is setting up to begin printing
Busy - Printer is performing maintenance
Standby - Printer is in a low power state
Paused - Current print is paused and can be resumed by selecting the button
Complete - Current print is completed and the part can be removed from the printer
Remove Print Platform – Job is complete; access the print platform to remove the part
Aborting / Aborted - Current print is aborting / aborted
Warming - Printer is warming up to a Ready state
Cartridge Warming Up - Printer cartridge(s) warming up to a Ready state
Waiting - Chamber Cooling Down - Printer is waiting for the build chamber to cool down before continuing printing
Initializing - Printer is powering on and going through initialization
Shutting Down - Printer is powering down and will notify the user when it is safe to power off the printer
Recovery - Printer has a fault and is attempting recovery
Diags - Printer is in Diags mode and may require a service call
Error - Printer is in an Error state and may require a service call
Top Door Open - Close the top door in order for maintenance or printing to occur
Material Needed - the printer needs more material in order to print
Second Tab on the UI.
![]() |
NOTE: Clicking on the Info button brings up print job information; reorder jobs in queue using the arrow buttons. |
![]() |
![]() |
![]() |
VisiJet® M2 Cast | VisiJet® M2 ICast | VisiJet® Wax Jewel Red |
Displays information about the Part and Support materials loaded in the printer.
Material Status -Displays the level of material in both the Support and Part Cartridges.
Material Information - Clicking on the material level in any one of the four of the material status screens will bring up an information box about that particular cartridge of material. Information listed here is:
Note: When an expired cartridge is inserted, the printer will reject it. If a job is printing when the cartridge expires, it will to continue to complete the job before declaring the cartridge is no longer available for use. |
The following information can be accessed under the Tools tab.
1. Printer Info - Displays printer and version information.
2. Customer Usage - Displays customer’s printer usage.
3. Material Usage – Displays the material and amount using in the printer
4. Diagnostics - Many diagnostic procedures can be run under the Diagnostics button. See Diagnostics Menus below for more information.
Diagnostics Menus - Selecting the Diagnostics button under the Tools Tab will bring up the Diagnostics screen is where the User performs routines that help run and maintain the printer.
1. Inspect Planarizer Wiper Blade - Select this routine to inspect the planarizer blade for excess buildup. See Inspect Planarizer Blade procedure in the Maintenance section.
2. Inspect Planarizer Ducts - This is a routine that will allow the user to inspect and clean the ducts in the planarizer. See Inspecting and Cleaning Planarizer Ducts procedure in the Maintenance section.
3. Inspect Print Cartridge Home Sensor - This routine will allow the user to access the optical home sensors for cleaning. See Clean Print Carriage Optical Home Sensor procedure in the Maintenance section.
4. Head Maintenance Cycle - Printhead maintenance routine used for basic jet recovery
5. Test Jets - This is the routine that is used to verify that the jets are all jetting material properly. See Confirm Jets procedure in the Maintenance section.
6. Check Part Test - Diagnostic test routine. Run this test as requested by your service representative.
7. Check Support Test - Diagnostic test routine. Run this test as requested by your service representative.
8. View Fault Logs - A history of fault codes is stored under the Fault History.
9. Unlock Top Door - This button will allow the top door to unlock if the printer is in a Ready or Error State.
10. Save Job Files - Allows for USB download of a job file in .mjpddd format
11. Recover Jets - Advanced jetting recovery tool
5. Operator Maintenance - Selecting Operator Maintenance will bring up a maintenance schedule. Be sure to click on a maintenance item and Reset the counter once the cleaning has been completed, otherwise a message will appear that the maintenance is over due. Before performing any maintenance routines the printer must be in a Ready state and a clean print platform must be installed.
6. Save Log - Provides access to printer logs for service.
7. Power Options - Selecting the Power Options button provides access to Printer Shutdown, Printer Restart, Software Restart and Standby. For shutting down the printer, the recommendation is that the printer always be shutdown through the UI. See Printer Shutdown section for information.
8. Install Upgrade - Printer firmware can be updated using a USB thumbdrive.
Note: Some email clients may block access to this application during email setup. If you experience issues setting up email alerts, please verify your email provider has not blocked access. |
Part Placement Optimization - Part placement optimization is suggested for printers running a high number of single lane jobs. Enabling this feature will yield the best print quality throughout the printer’s life.