Non-Fault Code Recovery

Problem

Description

Troubleshooting Steps

The printer will not power up

The UI is off and there are no sounds coming from the printer.

  1. Turn the power switch off

  2. Wait for 30 seconds

  3. Unplug the power cord

  4. Wait for 10 seconds

  5. Make sure the power switch is off

  6. Plug in the power cord

  7. Wait for 2 seconds

  8. Turn the power switch on

  9. The UI should be powered on and the printer should start making turn on initialization sounds within the next minute.  If this does not happen please contact your local service provider

The UI displays a message “Printer Disconnected”

The printer lost its connection and is non-responsive.

  1. Turn the power switch off

  2. Wait for 30 seconds

  3. Unplug the power cord

  4. Wait for 10 seconds

  5. Make sure the power switch is off

  6. Plug in the power cord

  7. Wait for 2 seconds

  8. Turn the power switch on

  9. The UI should be powered on and the printer should start making turn on initialization sounds within a minute or so.

  10. The UI should be ready and communicating with the printer in 2 to 3 minutes.  If this does not happen please contact your local service provider

 User Interface

 

 

Powered up, non-responsive.

The UI appears to be hung, the printer is powered on, the UI is displaying a screen (not blank), but is non-responsive.

  1. Turn the power switch off

  2. Wait for 30 seconds

  3. Unplug the power cord

  4. Wait for 10 seconds

  5. Make sure the power switch is off

  6. Plug in the power cord

  7. Wait for 2 seconds

  8. Turn the power switch on

  9. The UI should be powered on and the printer should start making turn on initialization sounds within a minute or so.

  10. The UI should be ready and communicating with the printer in about 2 to 3 minutes.  If this does not happen please contact your local service provider

UI stuck in a specific routine

The UI appears to be stuck in a specific routine, such as aborting a job, accessing the platform, etc., for at least 1 minute.

  1. Turn the power switch off

  2. Wait for 30 seconds

  3. Unplug the power cord

  4. Wait for 10 seconds

  5. Make sure the power switch is off

  6. Plug in the power cord

  7. Wait for 2 seconds

  8. Turn the power switch on

  9. The UI should be powered on and the printer should start making turn on initialization sounds within a minute or so.

  10. The UI should be ready and communicating with the printer in about 2 to 3 minutes.  If this does not happen please contact your local service provider

UI black, machine powered on

The machine is powered on, fans and other machine noises are observed.

  1. Turn the power switch off

  2. Wait for 30 seconds

  3. Unplug the power cord

  4. Wait for 10 seconds

  5. Make sure the power switch is off

  6. Plug in the power cord

  7. Wait for 2 seconds

  8. Turn the power switch on

  9. The UI should be powered on and the printer should start making turn on initialization sounds within a minute or so.

  10. The UI should be ready and communicating with the printer in about 2 to 3 minutes.  If this does not happen please contact your local service provider

 Material Delivery/Material Cartridges

 

 

Excessive material in the cartridge receptacle

A visible amount of material remains in the cartridge receptacle

  1. Do not insert a new material cartridge.

  2. Call your local service provider.

Material Changeover Failure

The Material Changeover Wizard failed mid-way through the process.

  1. Follow the UI prompts for recovery. 

Cannot insert material cartridges

The material receptacle will not allow a bottle to be inserted.

  1. Do not attempt to load support material cartridges into the printer until it has warmed up for 20 minutes.

  2. Verify that the material cartridge is fully inserted.  The cartridge should click into place.

  3. If the problem persists, contact your local service provider.

Cartridge cannot be removed from the machine

The release button is pushed, but the cartridge can’t be removed.

Confirm that your machine is warm, do not attempt to remove cold material cartridges, if the printer is at ready state and the problem persists, contact your local service provider.

Material delivery drawer won’t open

The material delivery drawer locks during material delivery maintenance or to protect the machine from damage caused by inserting or removing cold material bottles

This is normal behavior.

The material delivery drawer will unlock when it is safe to do so.

Material cartridge leaks material

When the material cartridge is removed from the printer, material leaks out

  1. Prior to removing the cartridge, rotate the cap clockwise to close.

  2. Push the cartridge release button, then remove the cartridge.  Note that pushing the button while removing the cartridge could result in material leaking from the cartridge.

  3. If there is excess material found in the bottom of the material receptacle, contact your local service provider.

Waste bag stuck to liner

The waste bag cannot be removed from the waste bag liner

  1. Remove the rigid waste bag liner from the machine.

  2. To avoid a mess, remove the liner over a container that is designated for Visijet waste material. Use caution, removing the bag may result in a tear and material may leak out of the waste bag.

  3. To continue printing, install two waste bags.

  4. Contact your local service provider and order a rigid liner replacement.

Material cartridge inserted, not recognized by printer

The material cartridge is inserted, but not detected.  The material identification tag can be missing or is damaged.

  1. Confirm that the material cartridge identification tag is still in place.  The label is located on the front of the cartridge.

  2. Using the same material type, insert a different bottle into the material receptacle (swap cartridges if another cartridge is loaded in the other slot.  If the new cartridge is detected by the printer, there is something wrong with the RFID tag on the non-detectable cartridge. Replace the material cartridge.  If the new cartridge is not detected contact your local service provider.

 Job won't start, start button disabled

 

 

Status envelope - Print platform has material on it

A print job was completed and a new print platform has been installed.  The next print job will not start, status envelop reports “Print platform has material on it”

  1. Select Access Platform from the printer UI.

  2. Remove the print platform

  3. Re-install the print platform.  Verify that the platform is not skewed and is placed flat in the printer.

  4. If you were not prompted with a message that a new platform was installed, contact your local service provider.

 Other

 

 

Machine noise-loud clicking

The machine occasionally makes a loud, rapid clicking noise.

This is normal behavior.  The material delivery system is moving material throughout the printer.

Machine odor-unpleasant

After printing for a period of time, an odor from the printed part material can be detected.

  1. Replace the printer Particulate Filter.

  2. Increase the air exchange rate of room where the machine is operated.

  3. Move the printer to a more ventilated open area.

Print platform not detected

The print platform is installed, but not detected.

  1. Access Print Platform from the UI

  2. Remove the installed print platform, and reinstall.  Confirm that the platform is not skewed and is placed flat in the printer

  3. If the problem persists, contact your local service provider.

Printer will not come out of Warming State

The printer seems to be stuck in the warming state

  1. If the machine was recently powered up, it will take just over an 1 hour to fully warm the printer up and transition to the Ready State.

  2. If the printer has been warming for more than an hour, confirm that material bottles are loaded in the printer and that they contain material.  Both support and part material is required, the machine will stay in the Warming state until both types of material are detected and warmed to the appropriate printing temperatures.

  3. If material has been loaded and the problem persists, contact your local service provider.

The printer has slowed down while printing

The printer is printing, but at a reduced speed

  1. The optimal ambient printing temperature range is 18-24 C (64-75 F), verify that the room in which the printer is installed is within this range, reduce the room temperature as needed.

  2. Verify that the printer has 12” of clearance behind the machine to ensure proper ventilation.

  3. If the printer is located next to a window or exposed to direct sunlight, relocate the printer, if the problem persists, contact your local service provider.

Machine Powered On, UI Blank/Black

Issue: The printer has power, fans are on, umbilical thermals are working, LED lights can be observed on the circuit boards, but the UI is blank/black and appears dead.

Probable Causes: The UI is not powered, software issue, UI SD card missing/not inserted, cable issue.

When the UI receives power, it will flash on and then appear to go blank, but if it is powered, there will be a small amount of visible light in/around the display.

Troubleshooting Steps

Power cycle the printer, if the UI doesn't come up Contact a Certified Partner for service.