The ProJet MJP 2500/2500 Plus 3D printer system is a Multi-Jet Printer (MJP) printer. The solid imaging 3D printer produces plastic prototype parts from 3D solid Computer-Aided Design (CAD) models and through the 3D printer system client software. The parts are generated in a rapid prototype (RP) environment. The primary features of the printer are the user interface, build chamber including the print engine, and the material delivery module (MDM), which contains the materials and waste bag.

NOTE: The differences between the ProJet® MJP 2500/2500 Plus are the materials that can be used in the printer.

* Replaces former VisiJet® materials (RWT, RCL and RBK).

NOTE: VisiJet® M2G-CL,VisiJet® M2G-DUR, and VisiJet® M2S-HT90 materials use advanced chemistry that produces a stronger odor that may not be suitable for all office environments. See the Facility Requirements Guide for further details.

Safety Symbols and Definitions

	UV RADIATION HAZARD: Invisible UV radiation is accessible in the vicinity of this sign or behind the panel. Radiation can cause eye injury or blindness, burn injury and/or fire. Access panels are for service only and should be opened only by certified service personnel.
	ELECTRICAL SHOCK HAZARD: High voltage electricity is accessible in the vicinity of this sign or behind the access panel. High voltage can cause severe burns or death, as well as fires. Access panels are for service only and should be opened only by certified service personnel or trained maintenance personnel.
	HOT SURFACE HAZARD: A hot surface is accessible in the vicinity of this sign or behind the access panel. Avoid contact. Hot surfaces can cause burn injury or fire. Allow surface to cool before touching. Access panels are for service only and should be opened only by certified service personnel or trained maintenance personnel.
	KEEP FINGERS AWAY FROM FAN: Putting fingers in way of moving fan can cause serious injury.
	KEEP FINGERS AWAY FROM SHARP OBJECTS: Putting fingers in way of sharp objects can cause serious injury.
	CAUTION: Indicates the possibility of loss of data or damage to equipment.
	WARNING: Indicates the possibility of injury or death to personnel.
	This Global Harmonized System label for Low level toxicity. This includes respiratory, skin, and eye irritation, skin sensitisers and chemicals harmful if swallowed, inhaled or in contact with skin.
	This Global Harmonized System label for Corrosive chemicals, may cause severe skin and eye damage and may be corrosive to metals.
	This Global Harmonized System label is for lower systemic health hazards
	This Global Harmonized System label warns hazardous to aquatic life and the environment.
	WEAR GLOVES: Wear the appropriate gloves when required. For example, when touching surfaces that may contain or have been exposed to materials, wear nitrile gloves. Heat gloves are necessary when touching surfaces that may be hot to ensure burns don’t occur.
	ULTRAVIOLET RADIATION INSIDE: Exposure may cause eye damage. Do not operate without covers. Wear UV eye protection.
	NOTE: A note signifies important information but not information of a critical content.

Safety Guidelines

General

The 3D printer system is designed with built in safety features, improper use can cause injury to personnel.

Follow these safety guidelines when operating the printer:

• Read and follow all 3D printer system instructions. Printer should only be operated by trained personnel.

• Follow all safety rules and heed all cautions and warnings in this guide.

• Do not attempt to open top door while printing.

• Do not use any material without reviewing the Global Harmonized Standards/Safety Data Sheet (GHS/SDS).

• Dress power and communication cables behind printer to prevent tripping.

• Do not attempt to access, service, or adjust printer components or perform procedures without reviewing the documentation for user accessible maintenance routines unless specifically trained to do so.

• Only certified service personnel that have completed the 3D Systems service training may perform tasks they are authorized and certified to complete.

• Do not ignore warning signs posted during 3D printer system service operations. If an error message appears on the 3D printer system’s User Interface refer to “Troubleshooting Section” within this guide depending on the error, before resuming operation.

• To prevent potential skin irritation and sensitization due to contact with waste material or uncured Part Material, follow all guidelines in the following sections.

Protective Equipment/First Aid

Follow recommendations for protective equipment and general first aid procedures to minimize the risks from part material exposure. If professional medical attention is necessary, take the Global Harmonized Standards/Safety Data Sheet (GHS/SDS) for the exact material involved to the attending physician.

	Always wear 100% nitrile gloves and lab coats when handling any part or waste material. Latex gloves are not chemical-resistant and are not recommended.
	In the event of a leak or spill of uncured part material, wear safety glasses with side shields to provide eye protection.
	Because of the 3D printer system’s built-in engineering controls, respiratory protection is not necessary during normal operation. A NIOSH-approved (or equivalent) dust mask is recommended when dry sanding cured material parts.
	Always wear protective sleeves or a lab coat when doing anything around the materials. When skin comes in contact with materials they can cause an allergic reaction that can be harmful to skin.

 Health Hazards / Irritant

Irritant

• Any chemical may exert harmful effects if it contacts or enters the body. Uncured material is a sensitizer, and can cause allergic reactions if it comes in contact with skin. Always wear nitrile gloves when handling material. Refer to personal protection equipment for more information. To avoid sensitization, do not allow uncured material to contact skin. Consult the GHS/SDS for specific information about the sensitization potential.
• If skin comes in contact with uncured material immediately wash with cold water and soap.

Inhalation/Ingestion

• Under normal operation, inhalation is not an expected route of entry.
• Ingestion - Uncured part material is toxic if ingested.
• Because uncured material is toxic if ingested, it must not be present where food and drink are stored, prepared, or consumed. After handling materials, wash hands with soap and cold water before consuming or preparing food.

Handling Finished Parts

• Finished (cured) parts can be handled or disposed of the same as standard household plastic products. VisiJet® parts are not recyclable. VisiJet® materials are not intended for and cannot be used for medical implant, food or drink handling applications.
• Exposure control - The 3D printer system has a variety of built-in engineering controls which are designed to prevent operator exposure. Do not try to change or disable these controls.

Skin Contact

• Uncured part material is a sensitizer, and can cause allergic reactions if skin comes into contact. When handling any part or waste material, always wear 100% nitrile gloves and lab coats.
• Should skin come into contact with uncured part material, wash thoroughly with soap and cold water and immediately remove contaminated clothing and shoes. Do not use hot water or solvents to wash hands, as it will result in absorption through the skin. If skin is irritated, seek medical attention. Dry-clean contaminated clothing and discard contaminated shoes and leather products in accordance with applicable regulations.

Eye Contact

• Safety goggles with side shields should be worn to prevent accidental splashes into the eyes. If material comes in contact with the eye, flush immediately with large amounts of cold water for 15 minutes, avoid sunlight, fluorescent light, and other ultraviolet light, and obtain immediate medical attention. Eye wash facilities and a first aid kit should be readily available and close to the 3D printer system.

Contact Lenses

• Wearing contact lenses is not recommended if handling liquid materials. If material splashes into eyes when contact lenses are worn, flush eyes immediately with water. Verify that flushing has removed the contact lens from the eye(s). Protect eyes from light and obtain immediate medical attention. Discard contact lenses that come into contact with liquid material.

Fume Inhalation

• Under normal operation, inhalation is not an expected route of entry. Always work in a well ventilated area when using materials and avoid breathing vapors. If inhaled, remove the personal to fresh air. Give artificial respiration or cardiopulmonary resuscitation (CPR) if required. If breathing is difficult, give oxygen. Obtain immediate medical attention.

Ingestion

• Uncured part material is toxic if ingested. Obtain immediate medical attention.

Hygienic Practices

• Because uncured material is toxic if ingested, it must not be present where food and drink are stored, prepared, or consumed. After handling materials, wash hands with soap and cold water before consuming meals, breaks, smoking, applying cosmetics, using toilet facilities, and after work.
• Employees should be alerted of the need to clean and rinse off any contacted surface promptly in order to prevent further contamination. Ensure a convenient washroom location is provided with access to soap, water, and disposable paper towels.
• Tools contaminated with part material should be cleaned prior to reuse. Solvents such as denatured alcohol or Isopropyl Alcohol (IPA), are normally required to clean equipment and tools. Wash with soap and water to remove any traces of excess part material or solvent.

Material Handling and Safety

Prior to using the ProJet® MJP 2500 and 2500 Plus,  users should be aware of potential hazards which may result in exposure to uncured part material, such as removal of the material waste bag and handling part material cartridges.

Emergency (GHS/SDS)

Chemtrec USA (800) 424-9300; Europe +1-703-527-3887

Consult the materials Global Harmonized Standards/Safety Data Sheets (GHS/SDS) for information on specific materials. For further information on this and related topics, consult the 3D Systems - Materials website at http://www.3dsystems.com/support/materials/msds.

Packaging Inspection

The material cartridges are packaged in shipping cartons. Upon receipt of material shipments, inspect cardboard carton exterior for signs of damage and leakage. If leakage is observed, DO NOT open carton, and contact 3D Systems’s Technical Support Hotline. 

Recertification Date

Always check material "Recertification Date" before use. If the cartridge has reached its Recertification Date, your 3D Systems certified Partners or 3D Systems Technical Support can assist with questions on material requiring recertification.

Support (white) material must be loaded in the left side of material drawer. Part (black) material cartridges must be loaded in the right side of material drawer. Before loading cartridges into 3D printer system, inspect the cartridges for signs of damage or leakage. Do not load a damaged or leaking cartridge. Dispose of material cartridge according to local regulations.

Storing a Partially Used Material Cartridge

It is important not to lay material cartridges that are partially used on their side. Doing so will cause material to seep through the vent cap and clog cap. This will cause damage to the material cartridge if used for a later print. To store a partially used Material Cartridge, place it upright in a ProJet® MJP 2500 Cartridge Holder and tighten the vent cap.

Material Storage

Material should be stored in their original containers, according to the guidelines given in the GHS/SDS included with the material. Protect material from sunlight and ambient room light.

Never mix different materials.

Disposal

Disposal of fully cured parts are not subject to regulations of any known agency worldwide. VisiJet® support material cartridges may be disposed of in ordinary office trash.

Support Material 

Support material has no known regulatory requirements and may be disposed of in ordinary office waste.

Cured Part Material

Finished (cured) parts can be handled or disposed of the same as standard household plastic products. VisiJet parts are not recyclable. VisiJet materials are not intended for and cannot be used for medical implant, food, or drink handling applications.

Uncured Part Material and Waste

Uncured part material is classified as regulated, and in some areas hazardous; requiring special packaging, transportation, and disposal. The disposal of partially cured or uncured part material must comply with all local, state, and federal environmental safety regulations. Applicable part “waste” includes cartridges (empty or full) and waste pans. Any materials used to clean up uncured part material should be disposed of in the same manner as uncured part material.

Dispose of your uncured parts and waste materials according to your local environmental regulatory agency.  If assistance is needed, contact 3D Systems certified Partners or 3D Systems Technical Support.

To find out facility disposal requirements, contact a local waste disposal provider. (Local environmental regulatory agency should have a list of qualified providers.) You will need to give disposal service provider a copy of the part material GHS/SDS (Global Harmonized Standards / Safety Data Sheets), and possibly other forms included in the Appendix of your VisiJet® Material Handling Guide, such as Waste Profile Worksheet and SNUR (Significant New Use Regulation - U.S. only). A report will be provided, indicating disposal requirements, as well as a quotation for regularly scheduled pickups. If assistance is needed locating a waste disposal provider, or completing a waste disposal form, contact your local 3D Systems certified reseller or 3D Systems Technical Support.

3D Systems assumes no liability or responsibility for proper disposal of uncured part material. Proper disposal of uncured part material is the sole responsibility of the user.

Spilled Material

Spills of material are HIGHLY UNLIKELY, and should NOT occur in normal operation of the 3D printer system. If a leak occurs, it is an indication of a serious 3D printer system malfunction.

The first priority is to protect users from inadvertently touching material. Spills of support material can be cleaned without use of protective gear, and disposed of as office trash. Handling uncured part material requires use of nitrile gloves and other personal protective equipment to ensure no direct contact with uncured part material. If you don’t know which material it is, assume it to be uncured part material, and handle accordingly - with the recommended personal protective equipment.

Promptly remove spilled material, dispose of waste material, and clean up materials per local regulatory requirements. Suspend use of the 3D printer system until you contact 3D Systems Technical Support for a service visit to determine and repair the source of the leak.

Small spills of uncured liquid part material can be cleaned up using disposable towels, non-reusable rags, or absorbent materials such as sawdust, clay, diatomaceous earth, or activated charcoal. If spilled material is hot (liquid), wait until it cools before wiping up. After wiping up the spill, wipe surface with denatured or isopropyl alcohol and clean thoroughly with soap and water.

 Caution: Never put sawdust, clay, diatomaceous earth, or activated charcoal inside the printer, doing so will damage the printer. 

Consider avoiding placement of the 3D printer system over carpeting, or consider use of barriers to avoid the possibility of carpet damage if spills were to occur.

Advise service provider involved of the spilled material, and provide GHS/SDS and other material information prior to contact with the material. Advise them of disposal requirements for part material and clean-up products if part material (uncured) is the spilled material. 

Tools contaminated with part material should be cleaned prior to reuse. Solvents such as denatured alcohol or Isopropyl Alcohol (IPA), are normally required to clean equipment and tools. Wash with soap and water to remove any traces of excess part material or solvent. Contact solvent suppliers for information on proper handling of solvents if used for clean-up.

Some cleaning solvents are highly flammable such as denatured alcohol and isopropyl alcohol. Before using solvents to clean and remove uncured part material, be sure read and follow the solvent supplier safety precautions and recommended usage.

Flammability Hazards

Though the U.S. Department of Transportation does not consider VisiJet® materials a "flammability hazard," they do classify them "combustible" based on flash points. Material containers may rupture when exposed to extreme heat. Use National Fire Protection Association Class B extinguishers such as carbon dioxide, dry chemical, or foam.

This section describes the various features for your ProJet® MJP 2500 Professional Printers.

The three dimensional solid parts consist of two materials (support material and part material). The support material is a wax based material providing adhesion to print platform, as well as, providing material used to produce supports required to build your part.

The part material is an ultraviolet (UV) curable material. After a layer of material is deposited on the build plate, the part is exposed to a UV flash lamp. The UV energy is absorbed by the material converting a liquid part material to a solid polymer. When the build is complete, the part (consisting of the two materials) is adhered to the print platform by means of the support material).

The material delivery module consist of four material cartridge holders; the two left side holders are for the support material (white) cartridges. The right side of the module are for two part material (black) cartridges. Once materials are heated, they are fed to the printhead. Material waste is generated by two processes; cleaning the printhead array plate and planarization. The cleaning process involves purging jets and wiping the printhead array plate. The planarizer removes excess material during the print process. The combined waste materials are then periodically emptied into the waste bag. The printhead cleaning process is invoked automatically prior to starting a build. 

After the build is complete, the print platform and the part are then removed from the printer. A secondary operation, known as post processing, is required to provide a finished/cleaned part. Refer to your ProJet® Post Processing Guide for more information.

ProJet® MJP 2500 Printer System

	Print Engine : The Print Engine contains major systems such as the Printhead, Planarizer, and UV Lamp Assembly.
	Build Chamber: The Build Chamber is the area where the print platform can be found. All print jobs are built on the print platform. For more information see Printing Area.
	User Interface (UI): This is the built-in touchscreen which allows the user to interface with the printer. The touchscreen allows the user to check printing status, material levels, as well as power printer off. For more information on what user can access through the UI go to the User Interface section of this manual.
	Power Cord and Power Switch: The electrical power cord is plugged into the printer here.  There is also a Power Switch located next to the power outlet.
	Material Drawer Module (MDM): The MDM drawer is a push/push type mechanism. To open the drawer push in, drawer should pop open allowing you to pull it open the rest of the way. The MDM contains the part and support materials and the waste bag.

Printing Area

The actual area that you can print a job consists of the x-axis (left-to-right) times (x) the y-axis (front-to-back) times (x) the z-axis (max height). 

3D Printer System Components

Material Delivery Module (MDM)

Waste Bag Receptacle

Behind the Support Material cartridges there is a waste bag receptacle area containing a disposable bag and rigid liner. The waste bag and liner will need to be changed periodically. See Changing Waste Bag Section of this manual to change waste bag.

NOTE: With every material cartridge delivered, two waste bags will be supplied. If more waste bags are required, they can be ordered separately.

Power

Power Supply: In the rear of the printer there is an outlet to plug in the power supply cord and a switch to turn the system on. This is the only way to power the printer on from a complete shutdown state. Do not use this switch to shutdown printer. Printer should be shutdown through the UI and brought back up by toggling the power switch on the back. (A) CAUTION: It is advised to never pull the plug or use the switch as a means to power down the printer, always power off through the Shutdown process on the UI. NOTE: Unless the printer will not be used for a substantial period of time (>60 days), it is best to leave it powered on, as a result, the printer will automatically go into a Standby state. Additional Documentation The following documents will help you to achieve maximum proficiency with your ProJet® 2500 . ProJet®  MJP 2500 Facility Requirements Guide The Facility Requirements Guide details the requirements necessary to install the ProJet® MJP 2500 3D Printer. Details include the necessary facility dimensions, electrical and pneumatic resources, and any equipment that may be needed for installation. An electronic version of this document is available at http://infocenter.3dsystems.com/projetmjp2500/facility-requirements-guide. ProJet® MJP 2500 Installation Guide The Installation Guide details the procedures required to properly install and set up the ProJet® MJP 2500 3D Printer at the customer’s site. Only a 3D Systems Certified Field Service Engineer or a Certified Reseller is allowed to install the 3D printer system. An electronic version of this document is available at https://3dscentral.3dsystems.com. ProJet® MJP 2500 Material and Post Processing Guide The Material Guides detail the use of materials that have been certified for use in the ProJet® MJP 2500. Each material has its own Material Guide. Information specific to each material is included in these guides. An electronic version of this document is available at http://infocenter.3dsystems.com/projetmjp2500/post-processing-guide. ProJet® MJP 2500 Quick Start Guide The Quick Start Guide gives the user a quick overview of the 3D printer system and the procedure for printing a part with the ProJet® MJP 2500. An electronic version of this document is available at http://infocenter.3dsystems.com/projetmjp2500/quick-start-guide. ProJet® MJP 2500 Global Harmonized Standards/Safety Data Sheets (GHS/SDS) Each material has its own GHS/SDS. The user must be familiar with all information contained in these documents before handling the materials. Every material shipment includes a paper copy of its GHS/SDS. Electronic versions of the GHS/SDSs are available on our website at http://www.3dsystems.com/support/materials/msds NOTE: All of the documentation listed here is available by following links listed in the descriptions above.   Electronic Documentation 3D SPRINT™ Help The 3D SPRINT™ printer application provides a complete on-line help guide for understanding how to utilize and manage the client software used for part layout and job submission to your new printer.

Once the printer is powered up, allow time for the printer to warm up and the materials in the MDM (Material Delivery Drawer) to heat up before accessing the drawer and inserting cartridges. If no cartridges are installed, or cartridges are installed but cold, it can take 20 minutes before the material deliver system is warm enough to insert or remove cartridges. The status screen will display the Material Drawer is locked until the cartridges are available to access.

While the printer is warming up, the Printer State will alternate between "Warming" and "Busy" states for up to 1 hour, 15 minutes (time to warm up from a completely cold system) while warming and doing print head maintenance.

The status screen will display the Warmup Time Remaining, once the cartridges are inserted.

Once the system is warm and the material has melted to room temperature, the printer will automatically perform several Head Maintenance Cycles before arriving at a Ready state.

Before Starting Print

Perform a Jet Check Procedure to confirm that all the jets are working properly prior to printing your first build or anytime you notice print quality issues. See Confirm Jets section of this manual for procedure.

Every time a job is sent to print, the UI will ask the user to confirm that a clean print platform is installed. UI will also ask the user to confirm the waste bag level.

Ensure that the print platform is clean and free from defects. Printing with a dirty or damaged platform can cause severe damage to the printer. See the Print Platform section for more information.

Access Platform

1. Select Access Platform from the UI.
2. Inspect platform to ensure it is clean and free from defects.

NOTE: Using a dirty or damaged platform can cause severe damage to printer. Always make sure your platform is clean and free from defects.

3. Install platform back into printer , close top door and confirm installation of a clean and empty print platform.

Inspect Waste Bag

4. Select Materials
5. Check the percentage of material in the waste bag. It is recommended to empty the waste bag before printing a large job. Not emptying the waste bag before a build can lead to an pause in the print job and can cause print quality defects.
6. Select the  icon in the bottom right hand corner.

7. Wearing protective Nitrile gloves, open the MDM drawer.
8. Remove waste bag and dispose of bag according to local regulations.
9. Inspect the waste bin for any remaining waste. If necessary, wipe out any waste that exists with the lint free cloth and isopropyl alcohol.

NOTE: If the waste bag is stuck to the liner when you attempt to remove it, replace the entire liner and bag to prevent the bag from tearing and causing material to leak into the receptacle. Waste bags can be ordered using part number 310248-00. With each order you will receive 50 bags.

10. Confirm on the printer UI when you have completed replacing the waste bag.

Check/Add Material in MDM

You can check the material levels by selecting the Materials tab. If material is required to print the next build make sure that the same material that is currently in the printer is used. If you need to add material, go to Material Cartridge & Removal section.

Launching Software

The software that will be used to create and send files to print a build job is called 3D SPRINT^TM. This section is designed to walk you through selecting your printer, selecting materials, and printing your first print. For detailed information on the features of 3D SPRINT™ you can access the full help document by clicking on the  icon inside the 3D SPRINT™ software.

Double click the 3D SPRINT™ icon on your computer/laptop or select it from your list of available programs loaded on your computer.

NOTE: If you do not have 3D SPRINT™ loaded on your computer you can obtain a copy at http://infocenter.3dsystems.com/projetmjp2500/software-downloads.

Printing a Part

To print your first part follow these instructions.

NOTE: Ensure print platform is installed prior to printing a part. See Print Platform Installation for more informat

Selecting the Printer NOTE: A support base of material is always printed prior to printing any part material, and is an integral part of the print build that must be removed later in the Post Processing Guide. Select the printer you wish to print your part on. Click on the Printer (1) button at the top. A list of available printers will come up. Click on desired printer (2a) on the printer you wish to use and select Next (2b).

Selecting Material Select the desired material your part will be printed with. Double Click desired material (3a) and select Next (3b). NOTE: If you need to change the material from what is currently installed in the printer, you will need to perform an MCO (Material Changeover). See instructions to perform an MCO.

Selecting Print Mode Select the print mode. Available print modes will automatically populate after you select your material. Click on desired mode (4a) and select Next (4b). Selecting Build Style 1. Select the Build Style. The default Build Style is General. You can create other build styles under the Printer Tools / Printer Settings section. Select Build Style option and press SET.

Select Add to Print Queue. (5a) A verification box will come up. Check the file name and when you are sure it is the correct file, select Add to Queue (5b).

Print Queue will display current parts being printed (7) and where your job is in the queue. Send Job to Print On the Printer UI, select the Prints tab (1). Select the job to print (2). Select the  (3) button. NOTE: Once a build is started, the Top Door is locked.  The build can't be modified or adjusted in anyway during the entire build. Removing Part When job is complete, select "Access Platform" to bring the print platform into position and open the top door to lift and remove the platform, refer  to Print Platform Removal in Printer Setup.       Refer to the Post Processing Guide for instructions on how to get the best results for your finished part.

The ProJet® MJP 2500 & ProJet® MJP 2500 Plus  printer goes into lower power modes when it has been idle for a period of time. After 30 minutes, the printer will enter Standby mode. After 7 hours, the printer will enter Conserve mode. The UI status will display as in Standby during this time. Sending a print job or interacting with the front panel will start warming up the printer. The printer can be placed in conserve mode by selecting "Standby" in the Tools > Printer Shutdown tabs.

Storing Printer for Extended Time Frame

When the printer is going to be stored for an extended period of time (>60 days) you will need to call a Certified Partner to set up a service call for a Dry Out procedure to be performed. This will clear out any residual material out of printer lines for extended storing.

Printer Shutdown

If you do not plan on operating the 3D printer system on a regular basis and want to shut it down for an extended period of time, follow these steps:

1. Verify that the printer is not building.
2. Select Tools tab (1).

3. Select Power Options (2) on the Tools menu screen. 

4. Next, select Printer Shutdown. 

5. The next message that pops up is asking to confirm if you ant to shutdown the printer. Select Shut Down.

6. The Shutting Down screen will appears next. This lets the user know that the printer is shutting down and not to take any action.

7. A message will then come up that states it is now safe to turn the power switch off. Turn off the printer switch on the back of the printer.

NOTE: Unless the printer will be idle for an excessively long time (>60 days) it is not necessary to shut it down. Shutting down the printer will cause longer wait times for warming, because it is warming from a cold state.

NOTE: Whenever the printer is powered down, wait 60 seconds before toggling the power switch back on.

Operator Maintenance

The UI provides reminders when routine maintenance is required.

NOTE: The printer must be at a Ready state and a clean print platform installed before performing any of the routines below (excluding the Waste Bag function):

There are several ways a user can tell if maintenance needs to be performed on the printer.

• A pop up will appear on the UI letting the user know
• The user can select Tools > Operator Maintenance from the UI and see when the next maintenance procedure will need to be performed
• If the user sets up email alerts, an email alert will tell the user maintenance needs to be performed

Use the following procedures to perform maintenance when needed.

The Troubleshooting section is designed to help the user diagnose any anomalies that is happening with the printer before having to call for service. Most of the everyday things that can occur are listed in this section. If this section does not answer the question or solve the problem, contact your Certified Partner for service.

NOTE: Whenever you have a problem or a question it is best to contact your reseller directly first.

If the certified partner cannot help you then there is a Customer Support Hotline you can use. If you receive an unrecoverable error message, or if you need to contact us for another problem, you may contact our Customer Support Hotline. Before you call Customer Support with a problem or question, please make sure that you have the following information:

• The serial number of your ProJet 2500 is printed on a label inside the filter door or by accessing the UI and selecting Tools > Printer Info.
• A brief description of the problem, including the exact error message.
• When the problem occurred; for example, when you submitted a job, during the beginning or the end of a print, or after power off recovery, etc.

Customer Support Hotline

Please contact your Customer Support Hotline at one of the following numbers:

• US and Canada: 888-598-1438
• UK and EMEA: +44 1442 279883
• International: +1 803-326-3930

General

ProJet 2500 service procedures must be performed only by a 3D Systems-certified service technician unless this guide explicitly states otherwise. If your 3D printer system needs service, contact 3D Systems Technical Support at the following numbers:

• In the United States or Canada, call 800-793-3669
• In Europe, call +49-6151-357357

You can also contact your local 3D Systems representative.

3D Systems’ support portal is located at http://www.3dsystems.com/support

For material safety data sheet, go to http://www.3dsystems.com/support/materials/msds

Copyright and Corporate Identity

Copyright 3D Systems, Inc. All rights reserved. Subject to change without notice. This document is copyrighted and contains proprietary information that is the property of 3D Systems, Inc.  No copies of the document may be sold or given to any person or other entity.

FCC Notice

This equipment has been tested and found to comply with the limits for a class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

Changes or modifications not expressly approved by 3D Systems could void your authority to operate this equipment.

Radio Frequency Transmission

This product generates 13.56 MHz using an Inductive Loop System as a Radio Frequency Identification device (RFID). This RFID device complies with the requirements specified in FCC Part 15, Industry Canada RSS-210, European Council Directive 99/5/EC, and all applicable local laws and regulations.

Operation of this device is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

The device referenced in this guide contains transmitter, FCC ID: 2ADGF-PJ2500

Access to the transmitter for service technicians is available through common enclosure access methods including use of common tools and removal of covers.

NOTE: Changes or modifications to this equipment not specifically approved by 3D Systems may void the user’s authority to operate this equipment.

End User Software License Agreement

Certain Third Party Software Programs may be contained in the 3D Printer firmware and require the following notifications:

Portions of this software (Win 7) Copyright © Microsoft 2017.

Portions of this software (VxWorks) Copyright © Wind River Systems, Inc.

Portions of this software (Android UI) Copyright © 1995-2015 Interionatal Business Machines Corporation and others. All rights reserved.

Portions of this software (zlib) Copyright © 1995 – 2017 Jean-loup Gailly and Mark Adler

Portions of this software (mini-gmp library) Copyright © 2007 Free software Foundation, Inc.

Portions of this software (Apache License 2.0) Copyright © 2017 The Apache Software Foundation, Licensed under the Apache License, Version 2.0.

Portions of this software (LibTIFF) Copyright © 1988-1997 Sam Leffler, Copyright © 1991-1997 Silicon Graphics, Inc.

Permission to use, copy, modify, distribute, and sell this software and its documentation for any purpose is hereby granted without fee, provided that (i) the above copyright notices and this permission notice appear in all copies of the software and related documentation, and (ii) the names of Sam Leffler and Silicon Graphics may not be used in any advertising or publicity relating to the software without the specific, prior written permission of Sam Leffler and Silicon Graphics.

THE SOFTWARE IS PROVIDED "AS-IS" AND WITHOUT WARRANTY OF ANY KIND, EXPRESS, IMPLIED OR OTHERWISE, INCLUDING WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. 

IN NO EVENT SHALL SAM LEFFLER OR SILICON GRAPHICS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER OR NOT ADVISED OF THE POSSIBILITY OF DAMAGE, AND ON ANY THEORY OF LIABILITY, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE.

Portions of this software (Boost) Copyright © Beman Dawes, Daniel Frey, David Abrahams, 2003-2004 Copyright Rene Rivers 2004-2005. The Boost license is open source; the Open Source Initiative certified the Boost Software License 1.0 in early 2008.

Portions of this software (7-Zip) Copyright © 1999-2017 Igor Pavlov.

Portions of this software (Putty) Copyright © 1997-2017 Simon Tatham.

Portions of this software (Notepad++) Copyright © 2007 Free Software Foundation, Inc.

Portions of this software (TightVNC) Copyright © 1989, 1991 Free Software Foundations, Inc.

Portions of this software (Tinyxml) Copyright © 1995-2017 Jean-loup Gailly and Mark Adler.

Portions of this software (Minicsv) Copyright © 2015-2017 Frank Denis.

Libpng versions 1.0.7, July 1, 2000 through 1.6.30, June 28, 2017 are Copyright (c) 2000-2002, 2004, 2006-2017 Glenn Randers-Pehrson, are derived from libpng-1.0.6, and are distributed according to the same disclaimer and license as libpng-1.0.6 with the following individuals added to the list of Contributing Authors: Simon-Pierre Cadieux, Eric S. Raymond, Mans Rullgard, Cosmin Truta, Gilles Vollant, James Yu, Mandar Sahastrabuddhe, Google Inc., Vadim Barkov.

Portions of this software (Google-test) Copyright © 2008, Google Inc. All rights reserved.

Portions of this software (Rapidjson) Copyright © 2015 THL A29 Limited, a Tencent company, and Milo Yip. All rights reserved. The Msinttypes r29 Copyright © 2006-2013 Alexander Chemeris. All rights reserved.

Portions of this software (SimpleJSON) Copyright © 2006 Bob Ippolito.

Portions of this software (SQLite) Copyright © 2008-2012 Zetetic LLC. The code for SQLite has been dedicated to the public domain by the authors.

Portions of this software (JPEG) is Copyright (C) 1991-1998, Thomas G. Lane. All Rights Reserved except as specified below.

Portions of this software (Chilkat) Copyright © 2000-2017 Chilkat Software, Inc. All rights reserved.

Portions of this software (OpenDHCP) Copyright © 2007 Free Software Foundations, Inc.

3D Systems has tested this printer to electromagnetic emission and immunity standards. These standards are designed to mitigate interference caused or received by this printer in a typical office environment.

United States

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy. If it is not installed and used in accordance with these instructions, it may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his/her own expense.

Changes or modifications to this equipment not approved by 3D Systems can void the authority of the user to operate this equipment.

Canada

Ce dispositif est conforme aÌ la norme CNR-210 d’Industrie Canada applicable aux appareils radio exempts de licence. Son fonctionnement est sujet aux deux conditions suivantes: (1) le dispositif ne doit pas produire de brouillage preìjudiciable, et (2) ce dispositif doit accepter tout brouillage reçu, y compris un brouillage susceptible de provoquer un fonctionnement indeìsirable.

This Class A digital apparatus complies with Canadian ICES-003.

Cet appareil numérique de la classe A est conforme à la norme NMB-003 du Canada.

European Union

CAUTION: This is a Class A product. In a domestic environment, this product can cause radio interference in which case the user could be required to take adequate measures.

In order to allow the equipment to operate in close proximity to Industrial, Scientific and Medical (ISM) equipment, the external radiation from the ISM equipment may have to be limited or special mitigation measures taken.

Changes or modifications to this equipment not approved by 3D Systems can void the authority of the user to operate this equipment.

EC DECLARATION OF CONFORMITY 

La Déclaration de CE de Conformité

Print Platform - Removable platform on which parts are built. Support material adheres the part to the print platform and is removed from the printer once the job is complete.

Part Material - Is an ultraviolet (UV) curable material used to build the parts. Always wear nitrile gloves, lab coat and safety glasses when handling any uncured part material.

Top Door - The chamber door prevents harmful UV radiation from escaping the build chamber during the build process. The chamber door must be closed prior to starting or resuming a build job and is locked when a build is in progress.

Log - A log file is a zip file of logs used by service for resolving potential problems that may occur with the 3D printer system.

Head Maintenance Station (HMS) - The head maintenance station cleans the printhead by allowing it to purge into the waste bin as well as wipe the printhead clean from any remaining material.

Job Scale Percentage (Job Scale %) - This is used to re-size parts during the build process.

Material Change Wizard - A process used to switch from one part material type to another. The existing part material that was last used from the printer must be removed, and the material cleaned from the printer before adding a different part material type.

Material Delivery Module (MDM) - Stores and feeds the materials to the printer during the build process. The MDM holds two support cartridges and two part cartridges.

Post Processing (Finishing) - Is the final process to remove support material from parts and clean the parts to a smooth finish prior to surface finishing and coating.

Print Engine - The Print Engine contains major systems such as the Printhead, Planarizer, and UV Lamp Assembly.

Print Process - Three dimensional solid parts printed by the printer consist of two materials (support material and part material). The support material is a wax based material providing adhesion to the print platform, as well as, providing material used to produce supports required to build the model. The part material used to build the parts is an ultraviolet (UV) curable material. After a layer of material is deposited on the build chamber, the part is exposed to a UV flash lamp. The UV energy is absorbed by the material converting a liquid part material to a solid polymer. When the build is complete the part (consisting of the two materials) is adhered to the print platform by means of the support material.

Build Chamber -The area designated for the part to be built in.

Sensitizer - Uncured part material is a sensitizer, and can cause allergic reactions if it contacts skin without personal protection. Always wear nitrile gloves, lab coat and safety glasses when handling any uncured part or waste material. Sensitization can build up over time and what originally may not have caused an allergic reaction could begin to cause a reaction with over-exposure to part material.

Shrink Comparison Percentage (Shrink Comp %) - Used to adjust for expected shrinkage during the build so actual part dimensions more closely match actual dimensions.

Support Material - Wax based material that provides adhesion to the build platform and support for down facing surfaces and open volumes within the parts.

User Interface (UI) - User Interface is built into the top of the printer. Various features can be controlled and checked by the UI, such as the status of a print job, materials in the printer, shutdown the printer and well as checking on certain settings within the printer.

UV Lamp Assembly - The UV Lamps cure the part and support material as the printer is building a part.

Waste Bag - Plastic bag designated to catch the waste material from the building process. The waste bag is located in the MDM behind the Support Material. Always wear nitrile gloves, lab coat, and safety glasses when handling any uncured part or waste material.

Waste Material - Any uncured support and/or part material generated during a build process. Always wear nitrile gloves, lab coat, and safety glasses when handling any waste material.

X-Axis - The orientation of the part from left to right on the build platform.

Y-Axis - The orientation of the part from front to back on the build platform.

Z-Axis - The orientation of the part height on the build platform.

.stl File - The files created using a three-dimensional solid Computer-aided design (CAD) software. These files are used to produce parts.

.3dprint File - Files that have been created and saved by the client software 3DSPRINT.

3DSPRINT - The client software used to create parts and send them to the printer.