Published on ProJet MJP 2500 (http://infocenter.3dsystems.com/projetmjp2500)

Home > User Guide

User Guide

Projet_MJP_2500_Front.jpg  

ProJet® MJP 2500 / MJP 2500 Plus 

User Guide

 

p/n 33-D124  Rev H

 

Original Instructions

Note.png

Please refer back to http://infocenter.3dsystems.com/projetmjp2500/user-guide for the most up-to-date user guide

Introduction

The ProJet MJP 2500/2500 Plus 3D printer system is a Multi-Jet Printer (MJP) printer. The solid imaging 3D printer produces plastic prototype parts from 3D solid Computer-Aided Design (CAD) models and through the 3D printer system client software. The parts are generated in a rapid prototype (RP) environment. The primary features of the printer are the user interface, build chamber including the print engine, and the material delivery module (MDM), which contains the materials and waste bag.

Note.png NOTE: The differences between the ProJet® MJP 2500/2500 Plus are the materials that can be used in the printer.
VisiJet® Materials for ProJet® MJP 2500/2500 Plus
ProJet® MJP 2500 ProJet® MJP 2500 Plus

*VisiJet® M2R-WT

(Rigid White, General Purpose)

*VisiJet® M2R-WT

(Rigid White, General Purpose)

*VisiJet® M2R-BK

(Rigid Black, General Purpose)

*VisiJet® M2R-BK

(Rigid Black, General Purpose)

VisiJet® M2G-DUR

(VisiJet ProFlex, PP-like)

VisiJet® M2G-DUR

(VisiJet ProFlex, PP-like)

N/A

VisiJet® M2R-GRY

(Rigid Gray, High Contrast)

N/A

VisiJet® M2G-CL

(VisiJet Armor, Clear, ABS-like)

N/A

*VisiJet® M2R-CL

(Rigid Clear, General Purpose)

N/A

VisiJet® M2-EBK

(Elastomeric Black, High Flex)

N/A

VisiJet® M2-ENT

(Elastomeric Natural, High Flex)

N/A

VisiJet® M2R-TN

(Rigid Tan, High Contrast)

N/A

VisiJet® M2S-HT90

(Semi-clear, rigid, high strength)

N/A

VisiJet® M2E-BK70

(Elastomeric Black, Shore 70A hardness)

N/A

VisiJet®  M2S-HT250

(Semi-Clear Light Amber, Rigid, High Heat Deflection)

 

 

 

Important Safety Information

Safety Symbols and Definitions

UV RADIATION HAZARD: Invisible UV radiation is accessible in the vicinity of this sign or behind the panel. Radiation can cause eye injury or blindness, burn injury and/or fire. Access panels are for service only and should be opened only by certified service personnel.

ELECTRICAL SHOCK HAZARD: High voltage electricity is accessible in the vicinity of this sign or behind the access panel. High voltage can cause severe burns or death, as well as fires. Access panels are for service only and should be opened only by certified service personnel or trained maintenance personnel.

HOT SURFACE HAZARD: A hot surface is accessible in the vicinity of this sign or behind the access panel. Avoid contact. Hot surfaces can cause burn injury or fire. Allow surface to cool before touching. Access panels are for service only and should be opened only by certified service personnel or trained maintenance personnel.

KEEP FINGERS AWAY FROM FAN: Putting fingers in way of moving fan can cause serious injury.

KEEP FINGERS AWAY FROM SHARP OBJECTS: Putting fingers in way of sharp objects can cause serious injury.

CAUTION: Indicates the possibility of loss of data or damage to equipment.

WARNING: Indicates the possibility of injury or death to personnel.

MATERIAL HAZARD SYMBOL.png

This Global Harmonized System label for Low level toxicity. This includes respiratory, skin, and eye irritation, skin sensitisers and chemicals harmful if swallowed, inhaled or in contact with skin.

GHS05.png

This Global Harmonized System label for Corrosive chemicals, may cause severe skin and eye damage and may be corrosive to metals.

GHS08.png

This Global Harmonized System label is for lower systemic health hazards

GHS09.png

This Global Harmonized System label warns hazardous to aquatic life and the environment.

WEAR GLOVES: Wear the appropriate gloves when required. For example, when touching surfaces that may contain or have been exposed to materials, wear nitrile gloves. Heat gloves are necessary when touching surfaces that may be hot to ensure burns don’t occur.

ULTRAVIOLET RADIATION INSIDE: Exposure may cause eye damage. Do not operate without covers. Wear UV eye protection.

NOTE: A note signifies important information but not information of a critical content.

Safety Guidelines

General

The 3D printer system is designed with built in safety features, improper use can cause injury to personnel.

Follow these safety guidelines when operating the printer:

  • Read and follow all 3D printer system instructions. Printer should only be operated by trained personnel.

  • Follow all safety rules and heed all cautions and warnings in this guide.

  • Do not attempt to open top door while printing.

  • Do not use any material without reviewing the Global Harmonized Standards/Safety Data Sheet (GHS/SDS).

  • Dress power and communication cables behind printer to prevent tripping.

  • Do not attempt to access, service, or adjust printer components or perform procedures without reviewing the documentation for user accessible maintenance routines unless specifically trained to do so.

  • Only certified service personnel that have completed the 3D Systems service training may perform tasks they are authorized and certified to complete.

  • Do not ignore warning signs posted during 3D printer system service operations. If an error message appears on the 3D printer system’s User Interface refer to “Troubleshooting Section” within this guide depending on the error, before resuming operation.

  • To prevent potential skin irritation and sensitization due to contact with waste material or uncured Part Material, follow all guidelines in the following sections.

Protective Equipment/First Aid

Follow recommendations for protective equipment and general first aid procedures to minimize the risks from part material exposure. If professional medical attention is necessary, take the Global Harmonized Standards/Safety Data Sheet (GHS/SDS) for the exact material involved to the attending physician.

Always wear 100% nitrile gloves and lab coats when handling any part or waste material. Latex gloves are not chemical-resistant and are not recommended.

In the event of a leak or spill of uncured part material, wear safety glasses with side shields to provide eye protection.

Because of the 3D printer system’s built-in engineering controls, respiratory protection is not necessary during normal operation. A NIOSH-approved (or equivalent) dust mask is recommended when dry sanding cured material parts.

Always wear protective sleeves or a lab coat when doing anything around the materials. When skin comes in contact with materials they can cause an allergic reaction that can be harmful to skin.

 

MATERIAL HAZARD SYMBOL.png Health Hazards / Irritant

Irritant

  • Any chemical may exert harmful effects if it contacts or enters the body. Uncured material is a sensitizer, and can cause allergic reactions if it comes in contact with skin. Always wear nitrile gloves when handling material. Refer to personal protection equipment for more information. To avoid sensitization, do not allow uncured material to contact skin. Consult the GHS/SDS for specific information about the sensitization potential.
  • If skin comes in contact with uncured material immediately wash with cold water and soap.

Inhalation/Ingestion

  • Under normal operation, inhalation is not an expected route of entry.
  • Ingestion - Uncured part material is toxic if ingested.
  • Because uncured material is toxic if ingested, it must not be present where food and drink are stored, prepared, or consumed. After handling materials, wash hands with soap and cold water before consuming or preparing food.

Handling Finished Parts

  • Finished (cured) parts can be handled or disposed of the same as standard household plastic products. VisiJet® parts are not recyclable. VisiJet® materials are not intended for and cannot be used for medical implant, food or drink handling applications.
  • Exposure control - The 3D printer system has a variety of built-in engineering controls which are designed to prevent operator exposure. Do not try to change or disable these controls.

Skin Contact

  • Uncured part material is a sensitizer, and can cause allergic reactions if skin comes into contact. When handling any part or waste material, always wear 100% nitrile gloves and lab coats.
  • Should skin come into contact with uncured part material, wash thoroughly with soap and cold water and immediately remove contaminated clothing and shoes. Do not use hot water or solvents to wash hands, as it will result in absorption through the skin. If skin is irritated, seek medical attention. Dry-clean contaminated clothing and discard contaminated shoes and leather products in accordance with applicable regulations.

Eye Contact

  • Safety goggles with side shields should be worn to prevent accidental splashes into the eyes. If material comes in contact with the eye, flush immediately with large amounts of cold water for 15 minutes, avoid sunlight, fluorescent light, and other ultraviolet light, and obtain immediate medical attention. Eye wash facilities and a first aid kit should be readily available and close to the 3D printer system.

Contact Lenses

  • Wearing contact lenses is not recommended if handling liquid materials. If material splashes into eyes when contact lenses are worn, flush eyes immediately with water. Verify that flushing has removed the contact lens from the eye(s). Protect eyes from light and obtain immediate medical attention. Discard contact lenses that come into contact with liquid material.

Fume Inhalation

  • Under normal operation, inhalation is not an expected route of entry. Always work in a well ventilated area when using materials and avoid breathing vapors. If inhaled, remove the personal to fresh air. Give artificial respiration or cardiopulmonary resuscitation (CPR) if required. If breathing is difficult, give oxygen. Obtain immediate medical attention.

Ingestion

  • Uncured part material is toxic if ingested. Obtain immediate medical attention.

Hygienic Practices

  • Because uncured material is toxic if ingested, it must not be present where food and drink are stored, prepared, or consumed. After handling materials, wash hands with soap and cold water before consuming meals, breaks, smoking, applying cosmetics, using toilet facilities, and after work.
  • Employees should be alerted of the need to clean and rinse off any contacted surface promptly in order to prevent further contamination. Ensure a convenient washroom location is provided with access to soap, water, and disposable paper towels.
  • Tools contaminated with part material should be cleaned prior to reuse. Solvents such as denatured alcohol or Isopropyl Alcohol (IPA), are normally required to clean equipment and tools. Wash with soap and water to remove any traces of excess part material or solvent.

Material Handling and Safety

Prior to using the ProJet® MJP 2500 and 2500 Plus,  users should be aware of potential hazards which may result in exposure to uncured part material, such as removal of the material waste bag and handling part material cartridges.

Emergency (GHS/SDS)

Chemtrec USA (800) 424-9300; Europe +1-703-527-3887

Consult the materials Global Harmonized Standards/Safety Data Sheets (GHS/SDS) for information on specific materials. For further information on this and related topics, consult the 3D Systems - Materials website at http://www.3dsystems.com/support/materials/msds.

 

Packaging Inspection

The material cartridges are packaged in shipping cartons. Upon receipt of material shipments, inspect cardboard carton exterior for signs of damage and leakage. If leakage is observed, DO NOT open carton, and contact 3D Systems’s Technical Support Hotline. 

VisiJet M2R-WT.png

  VisiJet® Part Material (ProJet® 2500 ProJet® 2500 Plus) VisiJet® ME SUP Wax Support Material
Shelf Life 2 Years 5 Years
Climate Cool, dry area with adequate ventilation
Temperature Range 60°F (16°C) to 80°F (27°C)
Maximum Storage Temp 95°F (35°C)
Environmental Conditions No direct sunlight, heat, flames, or UV energy. Do not expose materials to heat at or above 230°F (110°C) , flames, sparks, or any source of ignition.

 

Recertification Date

Always check material "Recertification Date" before use. If the cartridge has reached its Recertification Date, your 3D Systems certified Partners or 3D Systems Technical Support can assist with questions on material requiring recertification.

IMG_5691.JPG

Support (white) material must be loaded in the left side of material drawer. Part (black) material cartridges must be loaded in the right side of material drawer. Before loading cartridges into 3D printer system, inspect the cartridges for signs of damage or leakage. Do not load a damaged or leaking cartridge. Dispose of material cartridge according to local regulations.

Storing a Partially Used Material Cartridge

It is important not to lay material cartridges that are partially used on their side. Doing so will cause material to seep through the vent cap and clog cap. This will cause damage to the material cartridge if used for a later print. To store a partially used Material Cartridge, place it upright in a ProJet® MJP 2500 Cartridge Holder and tighten the vent cap.

IMG_5584.JPG

Material Storage

Material should be stored in their original containers, according to the guidelines given in the GHS/SDS included with the material. Protect material from sunlight and ambient room light.

Never mix different materials.

Disposal

Disposal of fully cured parts are not subject to regulations of any known agency worldwide. VisiJet® support material cartridges may be disposed of in ordinary office trash.

Support Material 

Support material has no known regulatory requirements and may be disposed of in ordinary office waste.

Cured Part Material

Finished (cured) parts can be handled or disposed of the same as standard household plastic products. VisiJet parts are not recyclable. VisiJet materials are not intended for and cannot be used for medical implant, food, or drink handling applications.

Uncured Part Material and Waste

Uncured part material is classified as regulated, and in some areas hazardous; requiring special packaging, transportation, and disposal. The disposal of partially cured or uncured part material must comply with all local, state, and federal environmental safety regulations. Applicable part “waste” includes cartridges (empty or full) and waste pans. Any materials used to clean up uncured part material should be disposed of in the same manner as uncured part material.

Dispose of your uncured parts and waste materials according to your local environmental regulatory agency.  If assistance is needed, contact 3D Systems certified Partners or 3D Systems Technical Support.

To find out facility disposal requirements, contact a local waste disposal provider. (Local environmental regulatory agency should have a list of qualified providers.) You will need to give disposal service provider a copy of the part material GHS/SDS (Global Harmonized Standards / Safety Data Sheets), and possibly other forms included in the Appendix of your VisiJet® Material Handling Guide, such as Waste Profile Worksheet and SNUR (Significant New Use Regulation - U.S. only). A report will be provided, indicating disposal requirements, as well as a quotation for regularly scheduled pickups. If assistance is needed locating a waste disposal provider, or completing a waste disposal form, contact your local 3D Systems certified reseller or 3D Systems Technical Support.

3D Systems assumes no liability or responsibility for proper disposal of uncured part material. Proper disposal of uncured part material is the sole responsibility of the user.

Spilled Material

Spills of material are HIGHLY UNLIKELY, and should NOT occur in normal operation of the 3D printer system. If a leak occurs, it is an indication of a serious 3D printer system malfunction.

The first priority is to protect users from inadvertently touching material. Spills of support material can be cleaned without use of protective gear, and disposed of as office trash. Handling uncured part material requires use of nitrile gloves and other personal protective equipment to ensure no direct contact with uncured part material. If you don’t know which material it is, assume it to be uncured part material, and handle accordingly - with the recommended personal protective equipment.

Promptly remove spilled material, dispose of waste material, and clean up materials per local regulatory requirements. Suspend use of the 3D printer system until you contact 3D Systems Technical Support for a service visit to determine and repair the source of the leak.

Small spills of uncured liquid part material can be cleaned up using disposable towels, non-reusable rags, or absorbent materials such as sawdust, clay, diatomaceous earth, or activated charcoal. If spilled material is hot (liquid), wait until it cools before wiping up. After wiping up the spill, wipe surface with denatured or isopropyl alcohol and clean thoroughly with soap and water.

 Caution: Never put sawdust, clay, diatomaceous earth, or activated charcoal inside the printer, doing so will damage the printer. 

Consider avoiding placement of the 3D printer system over carpeting, or consider use of barriers to avoid the possibility of carpet damage if spills were to occur.

Advise service provider involved of the spilled material, and provide GHS/SDS and other material information prior to contact with the material. Advise them of disposal requirements for part material and clean-up products if part material (uncured) is the spilled material. 

Tools contaminated with part material should be cleaned prior to reuse. Solvents such as denatured alcohol or Isopropyl Alcohol (IPA), are normally required to clean equipment and tools. Wash with soap and water to remove any traces of excess part material or solvent. Contact solvent suppliers for information on proper handling of solvents if used for clean-up.

Some cleaning solvents are highly flammable such as denatured alcohol and isopropyl alcohol. Before using solvents to clean and remove uncured part material, be sure read and follow the solvent supplier safety precautions and recommended usage.

Flammability Hazards

Though the U.S. Department of Transportation does not consider VisiJet® materials a "flammability hazard," they do classify them "combustible" based on flash points. Material containers may rupture when exposed to extreme heat. Use National Fire Protection Association Class B extinguishers such as carbon dioxide, dry chemical, or foam.

ProJet MJP 2500 Printer Series Features

This section describes the various features for your ProJet® MJP 2500 Professional Printers.

ProJet MJP 2500

ProJet® MJP 2500  - Entry Level Printer with Basic Material Set

Build Mode                                                                                                          High Definition (HD)

Resolution (xyz)

                                                                          800 x 900 x 790 DPI

Build speed (in/hr) in Z

1 Lane: 0.29

2 Lanes: 0.22

3 Lanes: 0.14

mm/hr 

1 Lane: 7.3

2 Lanes: 5.5

3 Lanes: 3.5

Build speed (hr/in) in Z

1 Lane : 3.5

2 Lanes: 4.5

3 Lanes: 7.3

hr/mm

1 Lane: 0.14

2 Lanes: 0.18

3 Lanes: 0.29

Build volume (xyz) 

11.6 x 8.3 x 5.6 inches           (294 x 211 x 144 mm)

Minimum Feature Size 500 um

Accuracy  - per inch of part dimension typical

           ±0.004 inch per inch (±0.1016 mm per 25.4 mm) of part dimension 

Layer thickness

32 micron

Build material

 

VisiJet® M2G-DUR (VisiJet ProFlex, Clear, PP-like) 

VisiJet® M2R-WT (Rigid White, General Purpose)

VisiJet® M2R-BK (Rigid Black, General Purpose)

 

 

 

 Material

 UV Curable Plastic

Material Delivery

1.5 kg Part, 1.4 kg Support bottles

Maximum machine capacity - 2 Part & 2 Support Bottles

Support Material

VisiJet® M2 SUP hands-free melt away wax

Part stacking 

YES

Application

High Definition printing mode provides a balance of speed and print quality.  It is well suited for most general print jobs and is perfect for high fidelity prints of models for design verification, functional testing and other applications.

 

 

ProJet MJP 2500 Plus

                    ProJet® MJP 2500 Plus - Full Feature Printer with Additional Material Set

Build Mode

High Definition (HD)

Ultra High Definition (UHD)

Resolution (xyz)

800 x 900 x 790 DPI

1600 x 900 x 790 DPI

Build speed (in/hr) in Z

1 Lane: 0.29

2 Lanes: 0.22 3 Lanes: 0.14

1 Lane: 0.25

2 Lanes: 0.11 3 Lanes: 0.07

mm/hr            

1 Lane: 7.3

2 Lanes: 5.5 3 Lanes: 3.5 1 Lane: 6.3 2 Lanes: 2.8 3 Lanes: 1.7
Build speed (hr/in) in Z

1 Lane: 3.5          

2 Lanes: 4.5 3 Lanes :7.3 1 Lane: 4          2 Lanes: 9 3 Lanes :14.6

hr/mm

1 Lane: 0.14 

2 Lanes: 0.18  3 Lanes: 0.29

1 Lane: 0.16

2 Lanes: 0.36 3 Lanes: 0.58

Build Volume (xyz)

11.6 x 8.3 x 5.6 inches

294 x 211 x 144 mm

11.6 x 8.3 x 5.6 inches

294 x 211 x 144 mm

Accuracy - per inch of part dimension typical

 

+/-0.004 inch per inch (+/-0.1016 mm for 25.4 mm) of part dimension

 

+/- 0.002 inch per inch (+/-0.0508 mm for 25.4 mm) of part dimension

Minimum Feature Size 500 μm 300 μm

Layer Thickness

32μm layers

32μm layers

Build Material

VisiJet® M2R-CL (Rigid Clear, General Purpose)

VisiJet® MS-EBK (Elastomeric Black High Flex)

VisiJet® M2-ENT (Elastomeric Natural, High Flex)

VisiJet® M2G-DUR (VisiJet ProFlex, Clear, PP-like) 

VisiJet® M2G-CL (VisiJet Armor, Clear, ABS-like)

VisiJet® M2R-WT (Rigid White, General Purpose)

VisiJet® M2R-GRY (Rigid Gray, High Contrast)

VisiJet® M2R-BK (Rigid Black, General Purpose)

VisiJet® M2R-TN (Rigid Tan,High Contrast)

 

VisiJet® M2S-HT90 (Semi-Clear)

VisiJet® M2S-HT250  (Semi-Clear, High Heat Deflection)

VisiJet® M2R-GRY (Rigid Gray, High Contrast)

VisiJet® M2R-TN (Rigid Tan,High Contrast)

VisiJet® M2R-WT (Rigid White, General Purpose)

VisiJet® M2R-BK (Rigid Black, General Purpose)

VisiJet® MS-EBK70 (Elastomeric Black, Shore 70A Hardness)

 

 

Material

UV Curable Plastic

UV Curable Plastic

Material Delivery

1.5 kg Part, 1.4kg Support bottles

Maximum machine capacity - 2 Part & 2 Support Bottles

1.5 kg Part, 1.4kg Support bottles

Maximum machine capacity - 2 Part & 2 Support Bottles

Support Material

VisiJet® M2 SUP hands-free melt away wax

VisiJet® M2 SUP hands-free melt away wax
Part Stacking YES YES
Application

High Definition printing mode provides a balance of speed and print quality.  It is well suited for most general print jobs and is perfect for high fidelity prints of models for design verification, functional testing and other applications.

Ultra High Definition print mode provides the highest print quality at about half the speed of HD mode.  It is best suited for prints that have the most demanding print quality requirements.  UHD mode is perfect for prints with the finest, sharpest features, small holes, snug slip fits and overall enhanced print quality.

ProJet MJP 2500 dental solution with VisiJet M2R-TN material

New VisiJet ® M2R-TN Model Material

 

Anatomical Detail

2.jpg

Clinical Accuracy & Precision

3.png

±50µm on 80% of global surfaces (clinical fit)

 

 

ProJet® MJP 2500 Plus Model Printer & VisiJet ® M2R-TN Model Material

Feature

ProJet® MJP 2500 Plus/Tan

Speed full batch 18 quad cases 9 hours
Speed Single strip 6 quad cases 3 hours
3D Nesting 54 quad cases 24 hours
Accuracy +-50um/80%
Detail fidelity 800-900 dpi
Color intergrated
Opacity Full opaque
Surface reflectivity Matte surfaces
Supports sparse Wax
Waste Stream Soapy Water
Base Flatness flat
Die insertion stability No instability detected
Surface hardness solid

Melt-Away Supports

3.jpg

Productivity

5.jpg

GLOBAL AND LOCAL PRECISION

± 50um on 80% of global surfaces yields restorations that fit.

EXCELLENT EDGE AND SURFACE FIDELITY

Sharp prep margins, low friction flush Geller prep insert/removal with no debris generation.

EASE OF USE

Simple drag and drop push button, no supports, no complex calibration procedures required

LOW LABOR POST PROCESSING

Melt-away wax support structures = cleaning of large volumes of models quickly

WORKFLOW FLEXIBILITY

Single lane, fast day batches and/or full platform overnight high-volume batches = workflow cadence.

ADVANCED MATERIAL

Industry-recognized tan color, with exceptional upper and lower occlusion, contact and die fits.

At a Glance

The three dimensional solid parts consist of two materials (support material and part material). The support material is a wax based material providing adhesion to print platform, as well as, providing material used to produce supports required to build your part.

The part material is an ultraviolet (UV) curable material. After a layer of material is deposited on the build plate, the part is exposed to a UV flash lamp. The UV energy is absorbed by the material converting a liquid part material to a solid polymer. When the build is complete, the part (consisting of the two materials) is adhered to the print platform by means of the support material).

The material delivery module consist of four material cartridge holders; the two left side holders are for the support material (white) cartridges. The right side of the module are for two part material (black) cartridges. Once materials are heated, they are fed to the printhead. Material waste is generated by two processes; cleaning the printhead array plate and planarization. The cleaning process involves purging jets and wiping the printhead array plate. The planarizer removes excess material during the print process. The combined waste materials are then periodically emptied into the waste bag. The printhead cleaning process is invoked automatically prior to starting a build. 

After the build is complete, the print platform and the part are then removed from the printer. A secondary operation, known as post processing, is required to provide a finished/cleaned part. Refer to your ProJet® Post Processing Guide for more information.

ProJet® MJP 2500 Printer System

Printer.PNG

Print Engine : The Print Engine contains major systems such as the Printhead, Planarizer, and UV Lamp Assembly.

Build Chamber: The Build Chamber is the area where the print platform can be found. All print jobs are built on the print platform. For more information see Printing Area.

User Interface (UI): This is the built-in touchscreen which allows the user to interface with the printer. The touchscreen allows the user to check printing status, material levels, as well as power printer off. For more information on what user can access through the UI go to the User Interface section of this manual.
Power Cord and Power Switch: The electrical power cord is plugged into the printer here.  There is also a Power Switch located next to the power outlet.
Material Drawer Module (MDM): The MDM drawer is a push/push type mechanism. To open the drawer push in, drawer should pop open allowing you to pull it open the rest of the way. The MDM contains the part and support materials and the waste bag.

 

Printing Area

The actual area that you can print a job consists of the x-axis (left-to-right) times (x) the y-axis (front-to-back) times (x) the z-axis (max height). 

English (X x Y x Z) Metric (X x Y x Z)
11.6" x 8.3" x 5.6" 294mm x 211mm x 144mm

dimension_acrylate.png

3D Printer System Components

Material Delivery Module (MDM)

ProJet® MJP 2500/2500 Plus

Support Material Containers 1 and 2: These containers hold the VisiJet® M2 SUP support material that is used for the build. The support material is housed on the left side of the MDM in the white receptacles.

Part Material Containers 1 and 2: These containers hold the cartridges of the VisiJet® part material, which are used to build parts on the 3D printer system. The part material is housed on the right side of the MDM in the black receptacles.  

Smart Cartridge Technology: All cartridges incorporate smart cartridge technology that enables the ProJet® 2500 to verify that the user does not use the wrong material, use material incorrectly, or use empty or expired containers, ensuring the material is safe to use.

 

Waste Bag Receptacle

Behind the Support Material cartridges there is a waste bag receptacle area containing a disposable bag and rigid liner. The waste bag and liner will need to be changed periodically. See Changing Waste Bag Section of this manual to change waste bag.

Note.png

NOTE: With every material cartridge delivered, two waste bags will be supplied. If more waste bags are required, they can be ordered separately.

Power

Power Supply: In the rear of the printer there is an outlet to plug in the power supply cord and a switch to turn the system on. This is the only way to power the printer on from a complete shutdown state. Do not use this switch to shutdown printer. Printer should be shutdown through the UI and brought back up by toggling the power switch on the back. (A)

CAUTION: It is advised to never pull the plug or use the switch as a means to power down the printer, always power off through the Shutdown process on the UI.

NOTE: Unless the printer will not be used for a substantial period of time (>60 days), it is best to leave it powered on, as a result, the printer will automatically go into a Standby state.

Additional Documentation

The following documents will help you to achieve maximum proficiency with your ProJet® 2500 .

ProJet®  MJP 2500 Facility Requirements Guide

The Facility Requirements Guide details the requirements necessary to install the ProJet® MJP 2500 3D Printer. Details include the necessary facility dimensions, electrical and pneumatic resources, and any equipment that may be needed for installation. An electronic version of this document is available at http://infocenter.3dsystems.com/projetmjp2500/facility-requirements-guide.

ProJet® MJP 2500 Installation Guide

The Installation Guide details the procedures required to properly install and set up the ProJet® MJP 2500 3D Printer at the customer’s site. Only a 3D Systems Certified Field Service Engineer or a Certified Reseller is allowed to install the 3D printer system. An electronic version of this document is available at https://3dscentral.3dsystems.com.

ProJet® MJP 2500 Material and Post Processing Guide

The Material Guides detail the use of materials that have been certified for use in the ProJet® MJP 2500. Each material has its own Material Guide. Information specific to each material is included in these guides. An electronic version of this document is available at http://infocenter.3dsystems.com/projetmjp2500/post-processing-guide.

ProJet® MJP 2500 Quick Start Guide

The Quick Start Guide gives the user a quick overview of the 3D printer system and the procedure for printing a part with the ProJet® MJP 2500. An electronic version of this document is available at http://infocenter.3dsystems.com/projetmjp2500/quick-start-guide.

ProJet® MJP 2500 Global Harmonized Standards/Safety Data Sheets (GHS/SDS)

Each material has its own GHS/SDS. The user must be familiar with all information contained in these documents before handling the materials. Every material shipment includes a paper copy of its GHS/SDS.

Electronic versions of the GHS/SDSs are available on our website at http://www.3dsystems.com/support/materials/msds

Note.png

NOTE: All of the documentation listed here is available by following links listed in the descriptions above.

 

Electronic Documentation

3D SPRINT™ Help

The 3D SPRINT™ printer application provides a complete on-line help guide for understanding how to utilize and manage the client software used for part layout and job submission to your new printer.  

User Interface

User Interface

The User Interface is located on the top of the printer to the right. There are five main screens that contain sub menus that allow the user to perform a variety of functions to control the printer. These five screens and their menus are:

Stauts new.png

Status Tab (A)

The first tab on the UI. The following features are accessed under the Status Tab (A). Refer to 1-7 for information that appears on this screen.  The left side tiles describe job status, the right side tiles describe printer status.

  1. Access Platform - Pressing this button provides access to the print platform.
  2. Start Print Job - Select  to start the next print job in the print queue.

Printer State - This area identifies what state the printer is in at any given time. See below for the various Printer States.

Ready - Printer ready to accept print jobs.

Load Print Platform - Printer is ready for a clean print platform to be installed

Printing - Printer is printing a job

Preparing Print - Printer is setting up to begin printing

Busy - Printer is performing maintenance

Standby - Printer is in a low power state

Paused - Current print is paused and can be resumed by selecting the  button

Complete - Current print is completed and the part can be removed from the printer

Remove Print Platform - Job is complete; access the print platform to remove the part

Aborting / Aborted - Current print is aborting / aborted

Warming - Printer is warming up to a Ready state

Cartridge Warming Up - Printer cartridge(s) warming to a Ready state. If both cartridges are warming up, a job can still be started from the UI, but will only start printing when the cartridges are melted and ready to be used.

Waiting - Chamber Cooling Down - Printer is waiting for the build chamber to cool down before continuing printing

Initializing - Printer is powering on and going through initialization

Shutting Down - Printer is shutting down and will notify the user when it is safe to power off the printer

Recovery - Printer has a fault and is attempting recovery

Diags - Printer is in Diags mode and may require a service call

Error - Printer is in an Error state and may require a service call

Top Door Open - Close the top door in order for maintenance or printing to occur.

Material Needed - the printer needs more material in order to print

  1. Part Material Installed - Displays material type installed and status (tile changes color if material needs attention). Click on the tile to bring up the Materials tab.
  2. Material Drawer - Displays the state of the Material Drawer - Closed, Locked, Open to help user quickly identify when it is accessible.
  3. Waste Bag / Maintenance Status - Displays the percentage and status of the waste bag and other maintenance items. Click on the tile to bring up the Operator Maintenance tab.
  4. Print Mode, Layer - This area displays the current layer and print mode information.
  5. Start Time, Estimated Time, Completion Time - Displays the print job printing time information.

 

Prints Tab (B)

Second Tab on the UI.

  1. Opens up the Print Queue to manage the print queue of jobs for the printer.

Dash_Prints_tab_Printing a.png

Note.png

NOTE: Clicking on the Info button brings up print job information; reorder jobs in queue using the arrow buttons.

Dash_Prints_JobInfo.png

 

Materials Tab (C)

Displays information about the Part and Support materials loaded in the printer.

New Material.png

Material Status -Displays the level of material in both the Support and Part Cartridges.

Dash_Materials_Info.png

Material Information - Clicking on the material level in any one of the four of the material status screens will bring up an information box about that particular cartridge of material. Information listed here is:

  • Material - Type of material in cartridge
  • Level - Percentage of material remaining in cartridge
  • Weight - Weight of material in cartridge
  • Status - Current information about materials
  • Active – current cartridge in use for printing
  • Inactive – cartridge available, but not currently in use
  • Unusable – cartridge has a fault and cannot be used, contact service for assistance
  • Missing – no cartridge installed
  • Near Empty –cartridge is almost empty
  • Empty –cartridge is empty
  • Expired –cartridge is expired and needs to be replaced
  • Warming Up – cartridge is warming up to print ready temperature
  • Temperature – Status of material for printing
  • Color/Type - Description of what material is, for example color, and characteristics
  • Expiration date - Date material expires on

Note: When an expired cartridge is inserted, the printer will reject it. If a job is printing when the cartridge expires, it will to continue to complete the job before declaring the cartridge is no longer available for use.

 

  • Batch - Date batch of material was made
  • Order Number - The order number of the material
  • More Information - Additional status on the cartridge
  • Make Active - Sets cartridge as the current one in use for printing

Dash_Materials_Info_Active a.png

Tools Tab (D)

The following information can be accessed under the Tools tab.

Tools.png

1. Printer Info - Displays printer and version information. 

Printer Info 3-2018.png

2. Customer Usage - Displays customer’s printer usage.

3. Material Usage – Displays the material and amount using in the printer

4. Diagnostics - Many diagnostic procedures can be run under the Diagnostics button. See Diagnostics Menus below for more information.

Diagnostics Menus - Selecting the Diagnostics button under the Tools Tab will bring up the Diagnostics screen is where the User performs routines that help run and maintain the printer.

Diagnostics.png

1. Inspect Planarizer Wiper Blade - Select this routine to inspect the planarizer blade for excess buildup. See Inspect Planarizer Blade procedure in the Maintenance section.

2. Inspect Planarizer Ducts - This is a routine that will allow the user to inspect and clean the ducts in the planarizer. See Inspecting and Cleaning Planarizer Ducts procedure in the Maintenance section.

3. Inspect Print Cartridge Home Sensor - This routine will allow the user to access the optical home sensors for cleaning. See Clean Print Carriage Optical Home Sensor procedure in the Maintenance section.

4. Head Maintenance Cycle - This is the routine that will be used to periodically clean the printhead.

5. Test Jets - This is the routine that is used to verify that the jets are all jetting material properly. See Confirm Jets procedure in the Maintenance section.

6. 3-Lane Support Test - Diagnostic test routine.  Run this test as requested by your service representative

7. View Fault Logs - A history of fault codes is stored under the Fault History.

8. Unlock Top Door - This button will allow the top door to unlock if the printer is in a Ready or Error State.

5. Operator Maintenance - Selecting Operator Maintenance will bring up a maintenance schedule. Be sure to click on a maintenance item and Reset the counter once the cleaning has been completed, otherwise a message will appear that the maintenance is over due. Before performing any maintenance routines the printer must be in a Ready state and a clean print platform must be installed.

6. Material Change Wizard - To change from one type of material to another there is a flush operation that you have to perform to ensure all of the first material is out of the printer before adding a new material. This is where you run this routine to perform this. See Troubleshooting section Material Change Over procedure for instructions.

7. Save Log - Provides access to printer logs for service.

8. Power Options - Selecting the Power Options button provides access to Printer Shutdown, Printer Restart, Software Restart and Standby.  For shutting down the printer,  the recommendation is that the printer always be shutdown through the UI. See Printer Shutdown section for information.

9. Install Upgrade - Printer firmware can be updated using a USB thumbdrive.

 

Settings Screen (E)

Settings.png

1. Network - The network settings can be verified through Network Settings.

2. Email Alerts - Set up email alerts to be notified about printer events. Up to 5 email addresses can be added.

Note: Some email clients may block access to this application during email setup.   If you experience issues setting up email alerts, please verify your email provider has not blocked access.

Dash_Settings_Email.png

3. Date Time - To change or setup the date and time click on Date Time Settings.

4. Language - Select language to display on UI.

5. User Interface - Controls the UI brightness level and information about the UI itself.

6. Print Jobs - 

  • Save completed jobs - Enable or disable this feature for the ability to reprint jobs
  • Part Placement Optimization - Part placement optimization is suggested for printers running a high number of single lane jobs. Enabling this feature will yield the best print quality throughout the printer’s life.

Dash_Settings_PrintJobs.png

Printer Setup

Power On Printer

Switch power on located in the back of the printer to power on the device. Once the printer is switched on it should remain on unless it will not be used for a significant amount of time (>60 days). 

UI will begin to power up. This may take a minute or two for the screen to come on. When the UI is booted up the 3D Systems logo will appear and then the Status screen will appear.

IMG_5610.JPG

Changing Waste Bag

The UI will instruct the user when it is time to change the Waste Bag. Follow these steps to change the waste bag.

 NOTE: Even though  the waste bag may not appear full when the user is notified to change it, it is highly recommended to replace the waste bag when prompted to avoid unnecessary overflow and mess. When waste bag has been changed ensure you confirm the level has been reset to zero.

  1. Verify that the printer is in READY.
  2. Select Materials tab.

Newest Dash Material.png

  1. Select the wrench.png next to the Waste Bag status bar.

  2. Wearing protective Nitrile gloves, open the MDM drawer.
  3. Remove waste bag and dispose of bag according to local regulations.
  4. Inspect the waste bin for any remaining waste. If necessary, wipe out any waste that exists with the lint free cloth and isopropyl alcohol.

NOTE: If the waste bag is stuck to the liner when you attempt to remove it, replace the entire liner and bag to prevent the bag from tearing and causing material to leak into the receptacle. Waste bags can be ordered using part number 310248-00. With each order you will receive 30 bags and 1 liner.

  1. Confirm on the printer UI when you have completed replacing the waste bag.

Dash_WasteBag_Msg.png

The Waste Bag routine can also be accessed from the Operator Maintenance window.

Select Tools>Operator Maintenance

Dash_Tools_OperatorMaintenance.png

Material Cartridge Removal and Installation

When a material cartridge is empty and needs to be replaced, or if a partially filled container needs to be replaced with a full container, perform the following procedure.

NOTE: It is important to verify the type of material currently in the MDM before proceeding with these steps.

Removing Material Cartridge

NOTE: Cartridges cannot be removed from a cold printer. The printer must be warm before drawer will open and cartridges can be removed.

NOTE: The software verifies that material cartridges are genuine to prevent possible compromised part quality and print head damage from the use of non-genuine material cartridges.  Material cartridge information and certain printer performance parameters are collected, but no personal or design data are collected.

 

The MDM drawer (A) is a push/push mechanism. Push to open drawer, push to lock drawer.

  1. Open the MDM drawer by pushing in at the recessed dimple.

Drawer.png

  1. Pull the MDM drawer open.
  2. Turn the material cap (B) a 1/2 turn to clockwise to tighten the vent cap.

Drawer 1.png

  1. Press the release button (C) on the front. You will hear the cartridge release. Pull the cartridge out of the slot.
  1. Dispose of the empty cartridge according to local regulations.
  2. Wearing nitrile gloves and either protective sleeves or a lab coat to protect arms, use a disposable paper towel and wipe all material from the container seal assembly, if necessary you can use some isopropyl alcohol on the paper towel to wipe up the excess material.

NOTE:  It is important to always wear nitrile gloves and either protective sleeves or a labcoat to protect arms when coming in contact with materials to avoid getting materials on skin. Contact with skin may cause an allergic reaction.

 

Installing New Material Cartridge

NOTE: Cartridges cannot be installed into a cold printer. The printer must be warm before drawer will open and cartridges can be installed.

 

To place a material cartridge into the MDM, perform the following steps:

  1. Obtain a new material cartridge ensuring that it is the same material as currently installed in the MDM.

IMG_3475.JPG

  1. If drawer is not already open, push to unlock drawer.
  2. Pull open the MDM drawer.

NOTE: The steps to install a support cartridge are the same as installing a part cartridge.

 

NOTE: To install cartridges into the MDM drawer properly ensure that the small cap be installed away from the user.

 

NOTE: It is important to verify the cartridges have been audibly clicked into place, have material in them, and the cartridge caps properly ventilated; otherwise the printer may not be able to pull material from the bottles, potentially resulting in the following fault codes:

 

 
  • 93-134 thru 137 - cartridge check needed
  1. Place cartridge in slot and push down until you hear it click in place.

Drawer 3.png

  1. Vent each cartridge by loosening the material cap (A) by a 1/2 turn counterclockwise.

Drawer 2.png

  1. Close the MDM drawer (B), by pushing in the dimple at the top until it’s latched securely.

Drawer 4.png

  1. Check the material level under the Materials tab (C) on the UI to ensure cartridge is seated properly into MDM and ready to print.

New Material.png

Note.png

NOTE: Contact certified reseller partner or 3D Systems Customer Support when the UI continues to report an empty cartridge even though the cartridge is non-empty and is seated properly in the MDM.  Contact your certified reseller partner first or contact 3D Systems Customer Support, whose contact information can be found here.

2500Plus Empty.png

 

Print Platform Removal and Installation

NOTE: Make sure you are wearing Nitrile gloves and protective clothing before performing any of the following procedures. Always protect yourself from possible exposure to materials. Always wash hands thoroughly with soap and water after handling parts and/or material. Never eat or drink without washing hands first.

  1. Ensure the printer is turned on and the Printer State is in Ready or Standby mode.

Ready to Print 1.png

  1. Select the Access Platform button next to the light bulb icon on the printer touch screen.

NOTE: The Access Platform button will not be available to select if the printer is not ready for the user to access the print platform.

Note.png

NOTE: When selecting the Access Platform button, if the printer is completing maintenance, there may be a delay in accessing the platform. The printer will notify the user when the top door is unlocked and access is allowed.

 

  1. The printer will move into position in order to allow access to the print platform. When prompted, open the door to access the print platform.
  2. Lift to remove the platform.

  1. Install clean print platform. Close top door. If it is placed correctly the platform will automatically lower and clamp the print platform in place.

  1. A message will display (see below) asking user to confirm that the platform is clean, verify the platform is clean.

NOTE: Always be sure you are installing a room temperature print platform that is clean on both sides to avoid any printing issues. Also, confirm that the print platform is free from damage due to any drops or dings. Protruding metal on the platform may come in contact with the printhead and cause severe damage.

 

Access_Platform_Confirm.png

Scale and Offset Wizard

For each VisiJet M2 material, the "General" build styles in 3D Sprint are designed to give you accurate prints right out of the box. Please use the "General" build style first and foremost to achieve part accuracy. However, if after measuring your parts you find that you have issues achieving accuracy, you may use the "Scale and Offset Wizard" in 3D Sprint to troubleshoot such issues.

Each ProJet MJP 2500 printer will vary slightly in accuracy. If you have multiple printers, you may need to set the accuracy for each one separately. To do this, click the "Printer" icon in the upper left corner, connect to a specific printer, and run the steps in this section for each printer. Additionally, you will need to run the wizard for each Material,Print Mode, and Build Style combination you use.

  1. Click the "Load Reference" button to load the accuracy models that will be printed. screenshot 1.png
  2. Print the reference build on your ProJet MJP 2500, then post process the parts.
  3. Click the "Printer Tools" button, then select the "Printer Settings" button. screenshot 2.png
  4. In the "Printer Settings" window, select the build style you used to print the reference build, then select the "Scale and Offset Wizard" button. screenshot3.png
  5. Measure each part using calipers, micrometer, or height gauge, then input the measurement values to corresponding boxes in the "Scale and Offset Wizard". Each measurement is repeated 4 times. Be sure to input the values for parts labeled with X, Y, and Z before selecting the "Next" button.

NOTE: Before measuring, wipe each end of the measurement part with a paper towel to remove excess wax remaining after post processing. Also be sure to wipe clean your measurement device before measuring.

screenshot4.png

  1. Once all measurements are complete, select the "Next" button.

  2. You can now see the calibrated slope and offset values. If you calculate a corrected slope and offset on your own, be aware that the offset range will be limited to [ 0, -0.002 ] inches. 

  3. Select "Apply", and 3D Sprint will allow you to change the name of your new "Build Style". By default, the syntax includes build material, print mode, and the date. You may add to the printer name as well if you have more than one ProJet MJP 2500 printer.

screenshot5.png

  1. Be sure to press the "Set" button instead of closing the printer settings window. Pressing "Set" will not only set this new build style for your current 3D Sprint build, it will also save the build style for future use.
  2. You will now be able to select this style from the "Build Style" menu going forward, allowing you to build with these scale factors at any time.
  3. Remember that the Build Style is tied to the build material and print mode you are using. If you use a different print mode, build material, or printer, you will need to run this wizard again for that combination. The software will automatically create "name the new build style", but you can click the "Rename" button to rename it.

screenshot6.png

  1. When you select this build style in the future, you can verify that this is the style with scale factors applied by looking at the scale and offset fields in the "Printer Settings" window.
  2. Print your next build using this new build style. The accuracy of your parts should now be slightly closer to perfection.

 

 

Steps for Printing

Once the printer is powered up, allow time for the printer to warm up and the materials in the MDM (Material Delivery Drawer) to heat up before accessing the drawer and inserting cartridges. If no cartridges are installed, or cartridges are installed but cold, it can take 20 minutes before the material deliver system is warm enough to insert or remove cartridges. The status screen will display the Material Drawer is locked until the cartridges are available to access.

Dash_Status_Door_Locked 1.png

While the printer is warming up, the Printer State will alternate between "Warming" and "Busy" states for up to 1 hour, 15 minutes (time to warm up from a completely cold system) while warming and doing print head maintenance.

The status screen will display the Warmup Time Remaining, once the cartridges are inserted.

Once the system is warm and the material has melted to room temperature, the printer will automatically perform several Head Maintenance Cycles before arriving at a Ready state.

Before Starting Print

Perform a Jet Check Procedure to confirm that all the jets are working properly prior to printing your first build or anytime you notice print quality issues. See Confirm Jets section of this manual for procedure.

Every time a job is sent to print, the UI will ask the user to confirm that a clean print platform is installed. UI will also ask the user to confirm the waste bag level.

Ensure that the print platform is clean and free from defects. Printing with a dirty or damaged platform can cause severe damage to the printer. See the Print Platform section for more information.

Access Platform

  1. Select Access Platform from the UI.
  2. Inspect platform to ensure it is clean and free from defects.

NOTE: Using a dirty or damaged platform can cause severe damage to printer. Always make sure your platform is clean and free from defects.

 

Build plate with glove.JPG

  1. Install platform back into printer, close top door and confirm installation of a clean and empty print platform.

Inspect Waste Bag

  1. Select Materials
  2. Check the percentage of material in the waste bag. It is recommended to empty the waste bag before printing a large job. Not emptying the waste bag before a build can lead to an pause in the print job and can cause print quality defects.
  3. Select the wrench.png icon in the bottom right hand corner.

Newest Dash Material.png

  1. Wearing protective Nitrile gloves, open the MDM drawer.
  2. Remove waste bag and dispose of bag according to local regulations.
  3. Inspect the waste bin for any remaining waste. If necessary, wipe out any waste that exists with the lint free cloth and isopropyl alcohol.
Note.png

NOTE: If the waste bag is stuck to the liner when you attempt to remove it, replace the entire liner and bag to prevent the bag from tearing and causing material to leak into the receptacle. Waste bags can be ordered using part number 310248-00. With each order you will receive 50 bags.

  1. Confirm on the printer UI when you have completed replacing the waste bag.

Dash_WasteBag_Msg.png

 

Check/Add Material in MDM

You can check the material levels by selecting the Materials tab. If material is required to print the next build make sure that the same material that is currently in the printer is used. If you need to add material, go to Material Cartridge & Removal section.

Launching Software

The software that will be used to create and send files to print a build job is called 3D SPRINTTM. This section is designed to walk you through selecting your printer, selecting materials, and printing your first print. For detailed information on the features of 3D SPRINT™ you can access the full help document by clicking on the  icon inside the 3D SPRINT™ software.

Double click the 3D SPRINT™ icon on your computer/laptop or select it from your list of available programs loaded on your computer.

1.png

 NOTE: If you do not have 3D SPRINT™ loaded on your computer you can obtain a copy at http://infocenter.3dsystems.com/projetmjp2500/software-downloads.

Printing a Part

To print your first part follow these instructions.

NOTE: Ensure print platform is installed prior to printing a part. See Print Platform Installation for more informat

Selecting the Printer

NOTE: A support base of material is always printed prior to printing any part material, and is an integral part of the print build that must be removed later in the Post Processing Guide.

  1. Select the printer you wish to print your part on. Click on the Printer (1) button at the top.

  2. A list of available printers will come up. Click on desired printer (2a) on the printer you wish to use and select Next (2b).

PP1.png

Selecting Material

  1. Select the desired material your part will be printed with. Double Click desired material (3a) and select Next (3b).

PP2.png

NOTE: If you need to change the material from what is currently installed in the printer, you will need to perform an MCO (Material Changeover). See instructions to perform an MCO.

Selecting Print Mode

  1. Select the print mode. Available print modes will automatically populate after you select your material. Click on desired mode (4a) and select Next (4b).

PP3.png

Selecting Build Style

1. Select the Build Style. The default Build Style is General. You can create other build styles under the Printer Tools / Printer Settings section. Select Build Style option and press SET.

Printing the File

  1. In the Print (1) tab select File > Import (2) to import an .stl file.

PP4a.png

  1. Navigate to the file you wish to print, click Open (3).

PP5.png

  1. Select Auto Place (4a) > Set (4b). File(s) will automatically arrange onto the platform. If file(s) are too large, scale file down by selecting Transform>Scale.

PP6.png

 

  1. Select Add to Print Queue. (5a)
  2. A verification box will come up. Check the file name and when you are sure it is the correct file, select Add to Queue (5b).

PP7.png

  1. Print Queue will display current parts being printed (7) and where your job is in the queue.

PP8.png

Send Job to Print

Send Job to print.png

  1. On the Printer UI, select the Prints tab (1).
  2. Select the job to print (2).
  3. Select the Play.png (3) button.

NOTE: Once a build is started, the Top Door is locked.  The build can't be modified or adjusted in anyway during the entire build.

Removing Part

  1. When job is complete, select "Access Platform" to bring the print platform into position and open the top door to lift and remove the platform, refer  to Print Platform Removal in Printer Setup.     
  2.  Refer to the Post Processing Guide for instructions on how to get the best results for your finished part.

 

 

Printer Power Options

The ProJet® MJP 2500 & ProJet® MJP 2500 Plus  printer goes into lower power modes when it has been idle for a period of time. After 30 minutes, the printer will enter Standby mode. After 7 hours, the printer will enter Conserve mode. The UI status will display as in Standby during this time. Sending a print job or interacting with the front panel will start warming up the printer. The printer can be placed in conserve mode by selecting "Standby" in the Tools > Printer Shutdown tabs.

 

ProJet® MJP 2500 & ProJet® MJP 2500 Plus Standby Conserve
Low power mode (idle state) 30 minutes 7 hours
Ready State (from low power mode) 8 minutes 20 minutes

 

 

Storing Printer for Extended Time Frame

When the printer is going to be stored for an extended period of time (>60 days) you will need to call a Certified Partner to set up a service call for a Dry Out procedure to be performed. This will clear out any residual material out of printer lines for extended storing.

Printer Shutdown

If you do not plan on operating the 3D printer system on a regular basis and want to shut it down for an extended period of time, follow these steps:

  1. Verify that the printer is not building.
  2. Select Tools tab (1).
  3. Select Power Options (2) on the Tools menu screen. 

Power options.png

  1. Next, select Printer Shutdown. 

Printer Shutdown.png

  1. The next message that pops up is asking to confirm if you ant to shutdown the printer. Select Shut Down.

shutdown1.png

  1. The Shutting Down screen will appears next. This lets the user know that the printer is shutting down and not to take any action.

shutdown2.png

  1. A message will then come up that states it is now safe to turn the power switch off. Turn off the printer switch on the back of the printer.

NOTE: Unless the printer will be idle for an excessively long time (>60 days) it is not necessary to shut it down. Shutting down the printer will cause longer wait times for warming, because it is warming from a cold state.

shutdown3.png

screenshot 8.PNG

NOTE: Whenever the printer is powered down, wait 60 seconds before toggling the power switch back on.

MCO

Full Material Changeover (MCO)

For successful build jobs, when a user wants to switch from one part material to another without material mixing, a full Material Changeover (MCO) must be performed. A full MCO is required when switching from a rigid material to a elastomeric material or vise versa. 

NOTE: Please ensure you have replaced the waste bag with a new empty one PRIOR to starting the Material Changeover Procedure. Also, ensure you have the required materials for the material change – two MCO Cleaner 2500 cartridges, two new part material cartridges and two support material cartridges for head maintenance cycles.

NOTE: Full-MCO requires two support cartridges present to complete successfully.

NOTE: If MCO is not performed correctly, the color profile of the new installed material may have residual original material color.

  1. Ensure printer is in Ready state. Select Tools > Material Change Wizard from the UI.

MCO 1.png

  1. Select Play.png to start the Material Change Wizard.

MCO_Start.png

  1. Verify you have the required material on hand to start the material changeover procedure and select CONTINUE.

screen shot 1.jpg

  1. The Material Change Wizard will show where in the process it is:

MCO3.png

  1. When prompted, remove the current part material cartridges and close the MDM drawer, and select CONTINUE.

MCO4.png

  1. Once the printer has flushed out the current part material, then when prompted, insert two MCO Cleaner 2500 cartridges and close the MDM drawer. Select CONTINUE.
Note.png

NOTE: This step can take 30-45 minutes to complete while it removes the old part material from the printer.

Note.png

NOTE: If the cartridges are cold the process will take an additional 30 minutes to allow material to warm before continuing.

MCO5.png

  1. The MCO Cleaner material flushes the rest of the part material out. This can take 30-45 minutes.

MCO6.png

  1. When prompted, remove the MCO Cleaner cartridges from the MDM and close the drawer. Select CONTINUE. The printer will proceed to flush the Cleaner material from the system.

MCO7.png

  1. When the Cleaner material has been flushed from the printer, when prompted, insert the new part material cartridges into the MDM. Select CONTINUE.

NOTE: If the cartridges are cold the process will take an additional 30 minutes to allow material to warm before continuing.

MCO8.png

  1. This step can take 30-60 minutes to complete loading the new material into the system.

MCO9.png

  1. Once the Material Changeover Process is complete a confirmation screen will appear. It is recommended to clean and inspect the planarizer blade and ducts once the material changeover is completed.

MCO10.png

 

Pass Through Material Changeover (MCO)

The Pass Though Material Changeover gives the option for different rigid materials to be swapped out without performing a Material Changeover (MCO).

Note.png

NOTE: Performing a Pass Through MCO will have some material mixing. This option is only applied to rigid materials.

 

  1. When swapping to a different rigid material than what is currently installed, the message "Material Mismatch" will be displayed on the UI.

Select Material Changeover if you would like to have no mixing between materials. This option will perform a full MCO.

or

Select Begin using VisiJet M2 xxx. Materials will have some mixing.

or

Select Continue using VisiJet M2 xxx. Reinstall the currently used material.

Passthrough MCO.png

 

Below is the Material Change Over (MCO) Matrix. This matrix shows the required action when switching materials.

F= Full MCO required

N= No MCO, print through okay 

F, N = Give the user the option to do a "Full MCO" or choose to just insert bottles and do "No MCO" 

Material Change Over (MCO) Matrix

From/To

M2R-CL

(RR)

M2R-BK  (RB)

M2R-WT (RE)

M2R-GRY (RG)

M2R-TN (DY)

M2G-CL

(GL)

M2G-DUR (GD)

M2 ENT

(NT)

M2 EBK (CB)

M2S-HT90 (HA)

M2S- HT250 M2E-BK70

M2R-CL (RR)

X

F,N

F,N

F,N

F,N

F,N

F,N

F

F

F,N

F,N F

M2R-BK (RB)

F,N

X

F,N

F,N

F,N

F,N

F,N

F

F

F,N

F,N F

M2R-WT (RE)

F,N

F,N

X

F,N

F,N

F

F

F

F

F

F,N F

M2R-GRY (RG)

F,N

F,N

F,N

X

F,N

F

F

F

F

F

F,N F

M2R-TN (DY)

F,N

F,N

F,N

F,N

X

F

F

F

F

F

F,N F

M2G-CL (GL)

F,N

F,N

F

F

F

X

F,N

F

F

F,N

F,N F

M2G-DUR (GD)

F,N

F,N

F

F

F

F,N

X

F

F

F,N

F,N F

M2 ENT (NT)

F

F

F

F

F

F

F

X

F,N

F

F F,N

M2 EBK (CB)

F

F

F

F

F

F

F

F,N

X

F

F F,N

M2S-HT90 (HA)

F,N

F,N

F

F

F

F,N

F,N

F

F

X

E F
M2S- HT250 F,N F,N F,N F,N F,N F,N F,N F F F X F
M2E-BK70 E E E E E E E E E E E X

 

Extended Material Changeover (EMCO)

An extended material changeover is required when moving from M2E-BK70 to any other VisiJet material. The extended changeover wizard will be automatically initiated by the printer and requires no special knowledge from the user. The extended changeover requires a 12 hour deep clean; this is best done overnight. The extended material changeover takes approximately 500g per bottle of cleaner material, so the bottles must be at least 50% full.

  1. Ensure printer is in Ready state. Select Tools > Material Change Wizard from the UI.

MCO 1.png

  1. Select Play.png to start the Material Change Wizard.

Material Change Wizard steps 1_5 (2).png

  1. Verify you have the required material on hand to start the Extended Material Changeover procedure and select "Continue".
change material with green play button in background.png

 

  1. "The Material Change Wizard will display the progress steps"
Material Change Wizard steps 1_5 (2).png
  1. When prompted, remove the current part material cartridges and close the MDM drawer, and select "Continue".
new_remove material screenshot.png

 

  1. Once the printer has flushed out the exisiting part material from the system you will be prompted to insert two MCO Cleaner 2500 cartridges and close the MDM drawer. Select "Continue".
Note.png NOTE: This step can take 30-45 minutes to complete.
Note.png NOTE: If the cartridges are cold the process will take an additional 30 minutes to allow material to warm before continuing.

 

  1. The MCO Cleaner material flushes the rest of the part material out. This can take 30-45 minutes.
new step 7 EMCO Screenshot.png
  1. When prompted, remove the MCO Cleaner cartridges from the MDM and close the drawer. Select "Continue". The printer will proceed to flush the Cleaner material from the system.
new step 8 screenshot.png
  1. After the printer flushes the Cleaner material, when prompted re-insert the MCO Cleaner cartridges and the printer will proceed to step 3, Deep Clean.
  2. Press red letter x.png to cancel Deep Clean and exit Extended Material Changeover.
canceling Deep Sleep screenshot.png

 

  1. When prompted, remove the MCO Cleaner cartridges from the MDM and close the drawer. Select "Continue". The printer will proceed to flush the Cleaner material from the system.
remove MCO Cleaner new screenshot.png

 

  1. When prompted, install the original part material in the MDM prior to starting Extended MCO. Select "Continue". The printer will proceed to fill the part material in the system.
new material screenshot_install the original material..png

 

  1. If the printer completes Deep Clean, then when prompted, remove the MCO Cleaner cartridges from the MDM and close the drawer. Select "Continue". The printer will proceed to flush the Cleaner material from the system.
new step 10 screenshot.png
  1. After the printer flushes the Cleaner material, when prompted insert the cleaner cartridges. The printer will proceed to flush the Cleaner material from the system. 
new step 11 screenshot.png
  1. When prompted, remove the MCO Cleaner cartridges from the MDM and close the drawer. Select "Continue". The printer will proceed to flush the Cleaner material from the system.
new step 12 screenshot.png

 

  1. When the Cleaner material has been flushed from the printer, when prompted, insert the new part material cartridges into the MDM. Select "Continue".
Note.png NOTE: If the cartridges are cold the process will take an additional 30 minutes to allow material to warm before continuing.

 

new step 13 screenshot.png

 

  1. This step can take 30-60 minutes to complete loading the new material into the system.
new step 14 screenshot.png

 

  1. Once the Material Changeover Process is complete a confirmation screen will appear. It is recommended to clean and inspect the planarizer blade and ducts once the Material Changeover is completed.
new step 15 screenshot.png

 

 

 

 

 

Maintenance

Operator Maintenance

For optimal print quality it is critical to follow the operator maintenance routines outlined below at the recommended interval.

The UI provides reminders when routine maintenance is required.

NOTE: The printer must be at a Ready state and a clean print platform installed before performing any of the routines below (excluding the Waste Bag function):

Dash_Tools_OperatorMaintenance.png

There are several ways a user can tell if maintenance needs to be performed on the printer.

  • A pop up will appear on the UI letting the user know
  • The user can select Tools > Operator Maintenance from the UI and see when the next maintenance procedure will need to be performed
  • If the user sets up email alerts, an email alert will tell the user maintenance needs to be performed

Use the following procedures to perform maintenance when needed.

Operating Environment Recommendations for Best Performance

Operating Temperature Range: 18-28°C (64-82°F)
Optimal Temperatures Range: 18-24°C (64-75°F)
Humidity: Maintained at 30 to 70% RH

 

Replacing the Particulate Carbon Filter

Replacing the Particulate Carbon Filter

The carbon filter is designed to remove particulates, odors, and gasses from the build area.

Access to this filter is from the front of the machine on the right hand side. Open door, loosen the thumb screw on the door containing the filter, remove the filter, insert new filter, close door, tighten thumb screw.

NOTE: This is a customer replaceable part. Particulate Filter with Handle - P/N 310259-00.

 

Photo below illustrates a filter that needs to be changed.

 

Photo below illustrates a filter that is clean and new.

 

Cleaning Filter Screen V1

Cleaning Filter Screen

There is a screen that is placed above the particulate filter to add extra filtering protection for the filter. This screen will need to be checked or cleaned weekly.

  1. Open the compartment holding the filter screen by loosening the two thumb screws above the particulate filter compartment (1).

  1. Wearing Nitrile gloves, lift panel up and pull out screen.

  1. If more than 50% of the screen is blocked, clean the screen by holding over an approved waste disposal receptacle and brushing off loose particles from screen. Screen may then be wiped clean using a paper towel with water. 

  1. Close panel and tighten thumb screw.

Cleaning Filter Screen V2

Cleaning Filter Screen

There is a filter screen that is placed above the particulate filter to add extra filtering protection for the filter. This screen will need to be checked or cleaned weekly.

  1. Open the Filter Door.

IMG_5934a.jpg

  1. Wearing Nitrile gloves, slowly pull filter screen out from VOC.

IMG_5930a.jpg

  1. If more than 50% of the screen is blocked, clean the screen by holding over an approved waste disposal receptacle and brushing off loose particles from screen. Screen may then be wiped clean using a paper towel with water. 
  2. Reinstall the filter screen with the three line markings are face up.
  3. Close Filter Door.

IMG_5929.JPG

Inspecting and Cleaning Planarizer Ducts

Inspect and Clean Planarizer Ducts

Material can get trapped and accumulate in and under the ducts of the planarizer. It is recommended to clean thoroughly when prompted by the UI and inspect after each job as the ducts may need to be cleaned sooner.

 

NOTE: When using M2S material the Planarizer Ducts must be completely clean under/behind the lip to prevent material from accumulating and dripping. It is recommended to inspect and thoroughly clean the planarizer ducts after each job.

NOTE: A brush is provided in each package of M2S-HT250 material to aid in thoroughly cleaning the planarizer ducts especially beneath and behind the drip edge. When using M2S-HT250 material, notices will appear on the printer's user interface when cleaning is required. Failure to clean the planarizer ducts can degrade the print quality and lead to other performance issues. Repairs required because of failure to clean are not covered by the system warranty or maintenance coverage and would be performed on a time and material basis.

NOTE: Always wear nitrile gloves when inspecting and cleaning planarizer ducts.

 

Follow these steps to inspect and clean planarizer ducts.

  1. Click on Tools > Diagnostics > Inspect Planarizer Ducts .

Inspect Ducts 2.png

  1. Carriage will move out of the way and planarizer assembly will tilt, allowing access to the ducts (2).

  1. Open planarizer cover to access the planarizer assembly and ducts.
  2. Open Top Door.
  3. Use an alcohol wipe to clean in and around the ducts. Use both swabs to clean and push out any partially cured material under the lip of duct. The smaller swab is used to reach under and behind the lip of the duct. Use the stick/plastic-side of swab to push and clean underneath and behind the lip of the ducts.
smaller swab_planerizer duct cleaning.png

 

back end of small swab_planerizer duct cleaning.png

5B. When the printer has M2S-HT250 material, the brush is used to thoroughly clean the ducts. It can be helpful to wet the brush with isopropyl alcohol to aid in cleaning. It is very important to be sure all residue is removed from the ducts and housing around the ducts.

brush to clean ducts.jpg brush clean ducts_2.jpg
  1. Inspect planarizer housing and if necessary, wipe excess material off with foam swab (4).
larger swab_planerizer duct cleaning.png
  1. Using a foam swab, gently wipe out excess material from holes. For stubborn areas, use a bit of isopropyl alcohol on the foam swab before wiping.
  2. When all material has been cleaned up, close top door and carriage will return to Home position.
  3. Be sure to keep the brush from the M2S-HT250 material as it will be needed after every job. Dispose foam swabs and alcohol wipes in proper disposal container.
  4. On the user interface, click on Tools > Operator Maintenance > Planarizer Ducts > click Yes, that they have been cleaned.

Inspect Planarizer Blade

Inspect Planarizer Blade

The planarizer blade will need to be inspected periodically and wiped off. Excess material can build up over time.

  1. In the UI click on Tools > Diagnostics > Inspect Planarizer Wiper Blade

Planarizer blade.png

  1. Carriage will move out of the way and planarizer assembly will tilt, allowing access to the blade.

  2. Lift top door.

  3. Open planarizer cover to access wiper blade assembly.

  4. Wearing nitrile gloves, take a paper towel with isopropyl alcohol and wipe off excess buildup off of blade.

CAUTION: Blade is sharp, wipe blade with care.

  1. Close Planarizer access cover.
  2. Close top cover, carriage will return to home position.
  3. On the user interface, select Tools > Operator Maintenance > Planarizer Wiper Blade > Yes, that it has been cleaned.

Clean Print Carriage Optical Home Sensor

Clean Print Carriage Optical Home Sensor

Pixie Dust Removal from Opto Sensors

Over time pixie dust will accumulate on the Opto sensors and will need to be cleaned off. Follow this procedure for cleaning the Opto sensors.

NOTE: Always wear Nitrile gloves when cleaning the Opto sensors.

  1. From the UI Select Tools > Diagnostics > Inspect Print Carriage Home Sensor. This will move the carriage into position.

home sensor.png

  1. Open Top Door.

  2. Lift the carriage cover to gain better visibility of the sensors.

  3. Push y-carriage to move flag away from sensor in order to clean inside of the sensor.
  4. Take a foam swab with isopropyl alcohol on it and gently wipe around the Opto sensors removing all the pixie dust from them.

  1. After all the excess pixie dust is cleaned off the sensors, close the carriage cover.

  2. Close the Top Door and carriage will move back into position.

Removing Pixie Dust from UV Assemblies (left and right)

Removing Pixie Dust from UV Assemblies (right and left)

Over time, the UV assemblies accumulate a buildup of pixie dust (light coating of material particles) that will need to be wiped off with a lint free cloth and isopropyl alcohol.

Right UV Assembly

  1. Select Tools > Diagnostics > Inspect Planarizer Ducts​

Inspect Ducts 2.png

  1. The print engine will be centered over the platform allowing user access to the UV lamp assembly.
  2. Place a paper towel underneath carriage to catch any material that is loosened during the wiping process.
  3. Reach underneath to the right UV lamp assembly and wipe pixie dust using a lint free cloth moistened with isopropyl alcohol.

NOTE: Always wear nitrile gloves and either a protective sleeve or lab coat when performing this procedure to protect skin from exposure to uncured materials.

NOTE: When wiping the right UV assembly use care not to touch printhead.

NOTE: It may be helpful to shine a flashlight where you are wiping for better visibility.

  1. When material is removed, carefully remove the paper towel and dispose of properly.

Left UV Assembly

  1. Lift left UV lamp cover up and gently wipe the entire underside of the UV Assembly with a lint free cloth moistened with isopropyl alcohol.

  2. When finished, close cover and top door.

   

Confirm Jets

Jet Check Routine

Perform this procedure to confirm that all printhead jets are working properly if:

  • You are installing the printer for the first time, or
  • The machine has not recently completed a print, or
  • Completed prints appear to be missing material (support or part material)

Items Needed:

  • (1) Clean print platform.
  • Nitrile Gloves
Note.png

Note: Jet Check Routine can take several minutes to complete.

 

Test Jets.png

  1. Purge the printhead by selecting Tools > Diagnostics > Head Maintenance Cycle (1) through the UI.
  2. Next select Test Jets (2). If not platform is in the printer, you will be prompted to Access the Platform and install and confirm a clean platform.

clean.png

  1. Once the print platform is installed, close the cover to the printer and the jet check routine will execute.

IMG_3026.JPG

  1. Otherwise Select CONFIRM to start the test.

testjets.png

  1. Once the routine finishes, access the print platform to evaluate the printed image against the Jet Check Evaluation Criteria on the next page.
  2. If the image is acceptable (Pass), the printer is ready to start a build.
  3. If the image is unacceptable (Fail) repeat steps 1-4.
  4. If Jet Check Print does not pass after the third attempt, the printer will need to be serviced.
  5. Clean the print platform using the Cleaning Print Platform instructions.

 

There are a number of possible causes for jetting issues which would cause a failed result, some but not all are:

  • Thermal issues in the material delivery system
  • Cabling
  • Electronics and circuit boards
  • Head maintenance system
  • Printhead issues

 

Jet Check Evaluation Criteria

There are three criteria in which to evaluate the Jet Check Test Print.  A fail in any of the three criteria results in a fail for the Jet Check and will require the procedure to be repeated or the printer to be serviced.

Evaluation Criterion 1 of 3:  What is the total count of gaps in the part and/or support material side of the print?

Part Material Pass: If there are 10 or less gaps in the part material side of the print

Support Material Pass: If there are 5 or less gaps in the support material side of the print

If both the part and support material pass, proceed to the second evaluation.

Jet Check A.png

 

Evaluation Criterion 2 of 3:  Are there 5 lines between the gaps in the same row of part or support material?

Fail Samples 

Jet Check Fail.png

Pass Samples

Jet Check Pass.png

If all gaps within a single row have 5 lines or more between them, proceed to the third evaluation.

 

Evaluation Criterion 3 of 3:  Are there at least 2 lines between a gap in a row above or below?

When performing this evaluation, only compare rows of part material to other rows of part material and only compare rows of support material to other rows of support material.

Fail Sample

Jet Check 1.png

Pass Sample

Jet Check 2 copy.png

Cleaning Exterior Surfaces

Do not remove any outer panels when cleaning the printer. Panels must only be removed by qualified 3D Systems Technical Support Representatives.

Remove dust from outer surfaces of printer by wiping with a clean, dry, lint-free cloth.

Remove dirt and grease from printer outer surface by spraying all-purpose cleaner on a clean cloth and gently wiping it down.

CAUTION: Use 50% IPA and 50% water with a soft cloth to clean surfaces. Do not use all-purpose cleaners containing petroleum-based polishing agents such as liquid wax.

NOTE: Before cleaning, the 3D printer system must be idle to avoid aborting a build.

Cleaning Polycarbonate Top Door

Polycarbonate Top Door should be cleaned with a non-abrasive cleaning and damp cloth. Gently wipe surface using dampened cloth to remove debris.

CAUTION: Do not use cleaners such as Windex™ and paper towels to clean polycarbonate surfaces. Use 50% IPA and 50% water with a soft cloth. Using anything else will scratch the polycarbonate surface.

Cleaning Print Platform

Any time parts are processed, it is a good practice to clean the print platform and re-insert it into the printer. Follow these steps for cleaning the platform:

  1. Use a flat razor blade or putty knife to scrape any excess support material off of the platform. Be careful not to scratch the black coating on the platform.
  2. Spray the platform with isopropyl alcohol (IPA) and wipe with paper towels.
  3. When cleaning the print platform, always clean both sides.

NOTE: The print platform should be clean and at room temperature before installing and using it in the printer.

 

Cleaning the User Interface

Remove any printed parts before cleaning the user interface. This will prevent the printer from initiating any actions if controls are accidently pressed.

Spray a water-based solvent such as Simple Green onto a lint-free soft cloth; do not wipe with a dry cloth or spray cleaner directly onto touch screen.

Gently wipe dirt and part material residue from touch screen using an ammonia-based glass cleaner on a clean, lint-free cloth.

Do Not Use:

  • A dry cloth on the touch screen
  • Any cleaning products that contain acetone, MEK or alcohol
  • Any abrasive cleaning products
  • Using these cleaning products can damage the touch screen.

 

 

 

MDM Maintainance

The following general maintenance procedures provided must be accomplished to help maintain high part yield and to reduce the printer down time.

When changing material cartridges, material may be present in the MDM receptacle after the cartridge is removed. If a large pool of material is present (bottom is submerged and walls of the cartridge receptacle are reached), do not place a clean material cartridge into the receptacle, call your reseller/partner.

CAUTION: The MDM cartridge receptacle and material will be warm; avoid touching the sides of the holder during the cleaning process. Wear heat resistant gloves and goggles.

Cleaning the MDM Drawer

Using Isopropyl Alcohol and a lint free cloth, dampen cloth with the alcohol and clean around the cartridge receptacle.

Routine Maintenance

It is necessary to keep the printer clean and free of debris by cleaning up any dust that has collected around the printhead and the surrounding areas. Depending on the printer usage, it is recommended to clean every week for light usage and every print for heavy usage.

Items needed

  • Nitrile gloves
  • Lint free paper towels or a damp cloth
  • Isopropyl alcohol or similar non-abrasive cleaner
  • Vacuum or compressed air hose

Items to clean

  • Beauty plate
  • Inside and outside of Planarizer cover
  • Outside of printer
caution.png

Warning: Do not clean the underside of the printhead (Jet stack). Doing so will cause severe damage.

 

Troubleshooting

The Troubleshooting section is designed to help the user diagnose any anomalies that is happening with the printer before having to call for service. Most of the everyday things that can occur are listed in this section. If this section does not answer the question or solve the problem, contact your Certified Partner for service.

Shrink Compensation

Shrink Compensation for ProJet® VisiJet® Materials

Material shrinkage occurs in thermosets as they transition from liquid state to solid state during the curing process.

The 3DSPRINT Client Software has features that allow the user to compensate for the natural shrinkage of the material in order to fine tune the accuracy of a part.

These shrink compensation values serve as general guidelines to setting shrink compensation. Part building and cleaning in a controlled process will best determine the optimal shrink compensation values for a particular geometry.

ProJet® MJP 2500 Default Shrink Compensation Values for all materials are as follows. New default values MAY be rolled out without software update notification.

Material Mode X Value Y Value Z Value Offset X mm Offset Y mm Offset Z mm
VisiJet® M2-RWT (Rigid White, General Purpose) HD 0.50% 0.50% 0.00% 0.00% 0.00% 0.00%
VisiJet® M2-RBK (Rigid Black, General Purpose) HD 0.50% 0.50% 0.00% 0.00% 0.00% 0.00%
VisiJet® M2-RCL (Rigid Clear, General Purpose) HD 0.50% 0.50% 0.00% 0.00% 0.00% 0.00%
VisiJet® M2- EBK (Elastomeric Black, High Flex) HD 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%
VisiJet® M2- ENT (Elastomeric Natural, High Flex) HD 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%
VisiJet® M2R-BK HD 0.70% 0.70% -0.60% 0.00% 0.00% 0.00%
VisiJet® M2R-BK UHD 0.40% 0.50% -0.40% -0.025% -0.025% -0.025%
VisiJet® M2R-CL HD 0.70% 0.70% -0.60% 0.00% 0.00% 0.00%
VisiJet® M2R-CL UHD 0.40% 0.50% -0.40% -0.025% -0.025% -0.025%
VisiJet® M2R-WT HD 0.70% 0.70% -0.60% 0.00% 0.00% 0.00%
VisiJet® M2R-WT UHD 0.40% 0.50% -0.40% -0.025% -0.025% -0.025%
VisiJet® M2R-TN (Rigid Tan, High Contrast) HD 0.70% 0.70% -0.60% 0.00% 0.00% 0.00%
VisiJet® M2R-TN (Rigid Tan, High Contrast) UHD 0.40% 0.50% -0.40% -0.025% -0.025% -0.025%
VisiJet® M2R-GRY (Rigid Gray, High Contrast) HD 0.70% 0.70% -0.60% 0.00% 0.00% 0.00%
VisiJet® M2R-GRY (Rigid Gray, High Contrast) UHD 0.40% 0.50% -0.40% -0.025% -0.025% -0.025%
VisiJet® M2G-CL (Engineering Clear, ABS-like) HD 0.10% 0.20% 0.10% 0.00% -0.025% -0.025%
VisiJet® M2G-CL (Engineering Clear, ABS-like) UHD -0.10% 0.00% 0.40% -0.025% -0.025% -0.025%
VisiJet® M2G-DUR (Engineering Clear, PP-like) HD -0.30% -0.20% -0.30% 0.00% 0.00% 0.00%
VisiJet® M2G-DUR (Engineering Clear, PP-like) UHD 0.40% 0.30% 0.00% -0.025% -0.025% -0.025%
VisiJet® M2E-BK70 (Elastomeric Black,Shore 70A hardness) HD -0.40% -0.40% 0.00% 0.00% 0.00% 0.00%
VisiJet® M2E-BK70 (Elastomeric Black,Shore 70A hardness) UHD 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%
VisiJet® M2S-HT90 (Semi-clear, rigid) UHD 0.20% 0.20% -0.10% 0.00% 0.00% 0.00%
VisiJet® M2S-HT250 (Semi-Clear Light Amber, Rigid,High Heat Deflection) UHD 0.30% 0.30% -0.30% -0.025% -0.025% -0.025%

* Replaces former VisiJet® materials (RWT, RCL and RBK).

Identify the exact X and Y dimensions of the part using a CAD program.

  • Most CAD programs and simple .stl file viewers will provide a way to view a part with its dimensions.
  • Make note of the actual X and Y dimensions as XCAD and YCAD.

Build and clean the part and take measurements of the finished part.

  • It is recommended to measure along the critical dimensions of the geometry, take measurements in multiple areas and take an average of the values.
  • Measurements can be made using calipers or more advanced metrology methods.
  • Make note of the X and Y dimensions of the printed part and mark them as XPART and YPART.

NOTE: If the measurement of the finished part is different from the measurement of the CAD model, fine tune the accuracy using scaling factors.

Determine the Scaling Factor to use for the next build

Use the following formula to calculate the scaling percentage to be used for fine tuning the build:

XCAD = XCAD x (1 + X Scaling Factor) x (XPART / (divided by) XCAD)

YCAD = YCAD x (1 + Y Scaling Factor) x (YPART / YCAD)

Therefore,

X Scaling Factor = (1+ (XCAD - XPART) / XPART) x 100 (answer will be a percentage)

Y Scaling Factor = (1+ (YCAD - YPART) / YPART) x 100 (answer will be a percentage)

Example:

X measurement of CAD model = 3.000"

Y measurement of CAD model = 5.000"

X measurement of printed part = 2.998"

Y measurement of printed part = 4.989"

X Scaling Factor = (1+ (3.000 - 2.998) / 2.998) x 100 = 0.067%

Y Scaling Factor = (1+ (5.00 - 4.989) / 4.989) x 100 = 0.22%

Applying Shrink Compensation Values

There are two ways (Methods A and B) to select or enter new custom Shrink Compensation for the job.

Method A

Enter standard Shrink Compensation Values for the material or entire print job.

  1. Open 3D SPRINT™ Client Software and select Print > Printer Tools > Printer Setting.

PP10.png

  1. Select the Add Button.

PP11.png

  1. Give this new Shrink Compensation a name, enter the new values, click SET.

PP12.png

  1. Now the printer is defaulted to the new set of shrink compensation values. The bottom right corner information window is providing the new maximum printable size for XYZ accordingly per shrink compensation. You can now load jobs and print to the printer using these Shrink Compensation values.

PP13.png

Method B

Select Shrink Compensation Values for this material.

  1. Open 3DSPRINT client software and select the Printer.
  2. Select the printer (use cursor to show printer  information) you wish to print the job with and then click Next.

PP14.png

  1. Select material for the job, click Next.

PP15.png

  1. Select Print Mode, and then click Next.

PP17.png

  1. Pick your Build Style with Shrink Compensation values entered in Method A and click Set.

PP18.png

  1. Now the printer is set to print with the selected shrink compensation values. The information window is showing maximum printable size for XYZ accordingly per Shrink Compensation. You can now load jobs and print to this printer with these particular set of Shrink Compensation values.
  2. Now this job is ready to print with the chosen shrink compensation values for the parts. You can now add the job to the Print Queue for printing.

Print your part(s) with scaling factors and confirm by measuring. Process may need to be repeated depending on the various geometries of parts.

Printer Status and Fault Code Recovery

The ProJet® MJP 2500 Series uses codes to identify various fault or status conditions with the printer:

  • Status about the device, for example, cartridges are low on material
  • User-clearable faults, by the user performing cleaning procedures
  • Printer-clearable faults, where the printer is automatically attempting recovery
  • Service required faults, which can only be resolved by a certified partner

Check the Printer Status envelope for current printer conditions.

Codes listed below describe user-clearable and printer-clearable faults:

 

Printer Status Code Issue Description Customer Troubleshooting Steps
  • 90-122 - Part Quality May Be Compromised
The printer may have of had an error or a delay of over 30 minutes (recovery from an error, waiting for user intervention) which could impact part quality.
  1. Check the Fault History list for errors that may have cause the delay to resolve any outstanding issues.
  2. Set up email alerts to be notified when the printer needs user intervention (new material, empty the waste bag).
  • 92-113 - Print Platform front sensor intermittent
  • 92-114 - Print Platform rear sensor intermittent

Print Platform sensors may be dirty and require cleaning.

  1. Access Platform from the UI > Status Tab
  2. Open top door
  3. Remove Print Platform
  4. Inspect the plate sensors and clean any debris on or around them
  5. Replace print platform
  6. Close top door
  7. Reboot machine from UI > Tools Tab > Shutdown > Printer Reboot
  8. If this does not solve the problem call your Certified Partner for service
  • 92-152 Planarizer motor stall
If the print platform is installed incorrectly or has material on the bottom, it allows the print platform to be higher than the printer thinks it is and a minor impact could occur, stalling the motor.
  1. Access Platform from the UI > Status Tab
  2. Open top door
  3. Remove Print Platform
  4. Clean both sides of the print platform
  5. Replace print platform
  6. Close top door
  7. Reboot machine from UI >Tools Tab > Shutdown > Printer Reboot
  • 93-120 thru 123
  • 93-130 thru 133 Support/part cartridge 1/2 fill timeout
  • 93-134 thru 137: Support/part
  • 93-168 - 171 - cartridge should not be empty cartridge 1/2 check needed

93-120 thru 123 & 93-130 thru 133 - When these errors are detected, the support and build materials are trying to recover from filling errors

93-134 thru 137 - filling errors

Printer thinks there should still be material in the cartridge

  1. Check the affected cartridge and verify:
  2. Cartridge has material
  3. Cartridge is fully inserted
  4. Cartridge vent cap has been loosened 1/2 turn counter-clockwise and is clear of material.

The printer may delay for several minutes while it is trying to recover, if no material is available for printing.

  • 93-111/ 93-113 - Support / Build Head Res max dose count exceeded
Printer is having issues dosing the printhead
  1. The printer will try to recover automatically from this issue
  2. The printer may go through several Error states and reboot in its recovery process.
  3. If it is not able to ultimately recover, it will reboot into a Diagnostics mode for the user to call service.
  • 93-114 - Unable to fill the printhead for purging
Not enough material available

The printer may not have enough material to perform standard maintenance, like purges. Please verify. 

  • Cartridge has material
  • Cartridge is fully inserted
  • Cartridge vent cap has been loosened a 1/2 turn counter-clockwise and is clear of material.

If Cartridges have just been inserted and are cold, it may take 60-90 minutes to warm to an operational temperature.

  • 93-200, 93-201 Excessive support/part material used
Printer is using more material than can be accounted for. Check the printer for any material leakage and contact a Certified Partner for service.
  • 93-295-296 - Insufficient material
Insufficient material use in the printhead. Printer keeps printing but no material is being put down. Call service
  • 94-203 Planarizer Contact Calibration Failed
Planarizer Contact Calibration Failed prior to printing, the printer calibrates the planarizer gap. If it fails, the printer will wait fo the user to remove and re-position the plate.
  1. Access Platform from the UI > Status Tab
  2. Open top door
  3. Remove print platform
  4. Clean both sides of the print platform
  5. Replace print platform
  6. Close top door

 

  • 94-104 Printer Slowing Down
  • 95-118 Build Chamber Too Hot

Printer slowing down to cool.

Build Chamber Too Hot while printing, if the printer shows slowing down to cool, the build chamber is above optimal temperature. If it continues to exceed temp, the printer will pause printing until the temperature goes down.

  1. Check ambient temperature, optimal temperature range is 18°-24°C (64°-75°F).
  2. Verify that the particulate filter and the screen above the filter are not plugged. Replace as necessary.
  3. Make sure the printer is not next to a window in direct sunlight.
  4. Make sure the back of the printer is 12" from the wall.
  • 92-157 Y Axis Motor Cannot Home
  • 94-207 Clean Print Carriage and Optical Home Sensor
Sensor may be dirty. Clean Print Carriage Optical home sensor. See Cleaning and Maintenance section for cleaning sensors.
  • 94-301 - 307 - Job Aborted:

Image Slicer Abort reasons:

  • 101 - An internal error has been detected in the Image Slicer service
  • 102 - A slicer error has been detected
  • 103 - An error was detected in the slicer while processing a layer image

Contact service for information on resolving these issues.

  • 301 - Print Job Aborted: The build chamber was too hot to continue job. Check ambient temperature and filter.

 

  • 302 - Print Job Aborted: Z-axis and layer count mismatch. Call service to inspect z-axis if error occurs again.

 

  • 303 - Print Job Aborted: The top door was opened while printing.

 

  • 304 - Print Job Aborted: The planarizer cover was opened while printing.

 

  • 305 - Print Job Aborted: The rear service panel was removed while printing.

 

  • 306 - Print Job Aborted: Issue detected with the carriage board. Call service to inspect carriage board and cabling.

 

  • 307 - Print Job Aborted: Issue detected with the PDAC board. Call service to inspect PDAC board and cabling.
The printer detected an issue requiring the job to be aborted.

Review cause for the aborted reason and retry the print job. Call service if required.

 

Non-Fault Code Recovery

Problem

Description

Troubleshooting Steps

The printer will not power up

The UI is off and there are no sounds coming from the printer.

  1. Turn the power switch off

  2. Wait for 30 seconds

  3. Unplug the power cord

  4. Wait for 10 seconds

  5. Make sure the power switch is off

  6. Plug in the power cord

  7. Wait for 2 seconds

  8. Turn the power switch on

  9. The UI should be powered on and the printer should start making turn on initialization sounds within the next minute.  If this does not happen please contact your local service provider

The UI displays a message “Printer Disconnected”

The printer lost its connection and is non-responsive.

  1. Turn the power switch off

  2. Wait for 30 seconds

  3. Unplug the power cord

  4. Wait for 10 seconds

  5. Make sure the power switch is off

  6. Plug in the power cord

  7. Wait for 2 seconds

  8. Turn the power switch on

  9. The UI should be powered on and the printer should start making turn on initialization sounds within a minute or so.

  10. The UI should be ready and communicating with the printer in 2 to 3 minutes.  If this does not happen please contact your local service provider

 User Interface

 

 

Powered up, non-responsive.

The UI appears to be hung, the printer is powered on, the UI is displaying a screen (not blank), but is non-responsive.

  1. Turn the power switch off

  2. Wait for 30 seconds

  3. Unplug the power cord

  4. Wait for 10 seconds

  5. Make sure the power switch is off

  6. Plug in the power cord

  7. Wait for 2 seconds

  8. Turn the power switch on

  9. The UI should be powered on and the printer should start making turn on initialization sounds within a minute or so.

  10. The UI should be ready and communicating with the printer in about 2 to 3 minutes.  If this does not happen please contact your local service provider

UI stuck in a specific routine

The UI appears to be stuck in a specific routine, such as aborting a job, accessing the platform, etc., for at least 1 minute.

  1. Turn the power switch off

  2. Wait for 30 seconds

  3. Unplug the power cord

  4. Wait for 10 seconds

  5. Make sure the power switch is off

  6. Plug in the power cord

  7. Wait for 2 seconds

  8. Turn the power switch on

  9. The UI should be powered on and the printer should start making turn on initialization sounds within a minute or so.

  10. The UI should be ready and communicating with the printer in about 2 to 3 minutes.  If this does not happen please contact your local service provider

UI black, machine powered on

The machine is powered on, fans and other machine noises are observed.

  1. Turn the power switch off

  2. Wait for 30 seconds

  3. Unplug the power cord

  4. Wait for 10 seconds

  5. Make sure the power switch is off

  6. Plug in the power cord

  7. Wait for 2 seconds

  8. Turn the power switch on

  9. The UI should be powered on and the printer should start making turn on initialization sounds within a minute or so.

  10. The UI should be ready and communicating with the printer in about 2 to 3 minutes.  If this does not happen please contact your local service provider

 Material Delivery/Material Cartridges

 

 

Excessive material in the cartridge receptacle

A visible amount of material remains in the cartridge receptacle

  1. Do not insert a new material cartridge.

  2. Call your local service provider.

Material Changeover Failure

The Material Changeover Wizard failed mid-way through the process.

  1. Follow the UI prompts for recovery. 

Cannot insert material cartridges

The material receptacle will not allow a bottle to be inserted.

  1. Do not attempt to load support material cartridges into the printer until it has warmed up for 20 minutes.

  2. Verify that the material cartridge is fully inserted.  The cartridge should click into place.

  3. If the problem persists, contact your local service provider.

Cartridge cannot be removed from the machine

The release button is pushed, but the cartridge can’t be removed.

  1. Confirm that your machine is warm, do not attempt to remove cold material cartridges, if the printer is at ready state and the problem persists, contact your local service provider.

Material delivery drawer won’t open

The material delivery drawer locks during material delivery maintenance or to protect the machine from damage caused by inserting or removing cold material bottles

  1. This is normal behavior.
  2. The material delivery drawer will unlock when it is safe to do so.

Material cartridge leaks material

When the material cartridge is removed from the printer, material leaks out

  1. Prior to removing the cartridge, rotate the cap clockwise to close.

  2. Push the cartridge release button, then remove the cartridge.  Note that pushing the button while removing the cartridge could result in material leaking from the cartridge.

  3. If there is excess material found in the bottom of the material receptacle, contact your local service provider.

Waste bag stuck to liner

The waste bag cannot be removed from the waste bag liner

  1. Remove the rigid waste bag liner from the machine.

  2. To avoid a mess, remove the liner over a container that is designated for Visijet waste material. Use caution, removing the bag may result in a tear and material may leak out of the waste bag.

  3. To continue printing, install two waste bags.

  4. Contact your local service provider and order a rigid liner replacement.

Material cartridge inserted, not recognized by printer

The material cartridge is inserted, but not detected.  The material identification tag can be missing or is damaged.

  1. Confirm that the material cartridge identification tag is still in place.  The label is located on the front of the cartridge.

  2. Using the same material type, insert a different bottle into the material receptacle (swap cartridges if another cartridge is loaded in the other slot.  If the new cartridge is detected by the printer, there is something wrong with the RFID tag on the non-detectable cartridge. Replace the material cartridge.  If the new cartridge is not detected contact your local service provider.

Material Changeover Failure During the Material Changeover, the MCO failed with a red "x" in the progress dialog
  1. If there are no messages prompting the user for recovery, cancel the Material Change Wizard and re-start it.
  2. If the waste bag has filled with material, contact service.

 Job won't start, start button disabled

 

 

Status envelope - Print platform has material on it

A print job was completed and a new print platform has been installed.  The next print job will not start, status envelop reports “Print platform has material on it”

  1. Select Access Platform from the printer UI.

  2. Remove the print platform

  3. Re-install the print platform.  Verify that the platform is not skewed and is placed flat in the printer.

  4. If you were not prompted with a message that a new platform was installed, contact your local service provider.

 Other

 

 

Machine noise-loud clicking

The machine occasionally makes a loud, rapid clicking noise.

  1. This is normal behavior.  The material delivery system is moving material throughout the printer.

Machine odor-unpleasant

After printing for a period of time, an odor from the printed part material can be detected.

  1. Replace the printer Particulate Filter.

  2. Increase the air exchange rate of room where the machine is operated.

  3. Move the printer to a more ventilated open area.

Print platform not detected

The print platform is installed, but not detected.

  1. Access Print Platform from the UI

  2. Remove the installed print platform, and reinstall.  Confirm that the platform is not skewed and is placed flat in the printer

  3. If the problem persists, contact your local service provider.

Printer will not come out of Warming State

The printer seems to be stuck in the warming state

  1. If the machine was recently powered up, it will take just over an 1 hour to fully warm the printer up and transition to the Ready State.

  2. If the printer has been warming for more than an hour, confirm that material bottles are loaded in the printer and that they contain material.  Both support and part material is required, the machine will stay in the Warming state until both types of material are detected and warmed to the appropriate printing temperatures.

  3. If material has been loaded and the problem persists, contact your local service provider.

The printer has slowed down while printing

The printer is printing, but at a reduced speed

  1. The optimal ambient printing temperature range is 18-24 C (64-75 F), verify that the room in which the printer is installed is within this range, reduce the room temperature as needed.

  2. Verify that the printer has 12” of clearance behind the machine to ensure proper ventilation.

  3. If the printer is located next to a window or exposed to direct sunlight, relocate the printer, if the problem persists, contact your local service provider.

Machine Powered On, UI Blank/Black

Issue: The printer has power, fans are on, umbilical thermals are working, LED lights can be observed on the circuit boards, but the UI is blank/black and appears dead.

Probable Causes: The UI is not powered, software issue, UI SD card missing/not inserted, cable issue.

When the UI receives power, it will flash on and then appear to go blank, but if it is powered, there will be a small amount of visible light in/around the display.

Troubleshooting Steps

Power cycle the printer, if the UI doesn't come up Contact a Certified Partner for service.

 

 

 

 

Part Quality Issue Recovery

Problem

Description

Troubleshooting Steps

 Missing Material:

 

 

Missing Jets:

Missing material in part (left to right)

Part has groove(s) of material missing often in the in the shape of a line from the left to right direction. If the part is across multiple lanes (front to back) missing material will occur across each lane in the same relative location and width.

  1.  Perform Confirm Jets procedure (http://dddtechpubs-staging.3dsystems.com/projetmjp2500/user-guide/mainte...).
  2. If the jets do not clear after three attempts, contact certified partner for service.

Dragging:

Missing material in part (left to right)

Part and verification wall look as if something has been dragged across the surface of the part.  There may be missing material in the part and/or extra material dragged or smudged outside the part in the areas of missing material.  

  1. Look for material buildup on the bottom of the print engine by looking horizontally across the surface, see At a Glance section for print engine location.  Clean any material that is hanging down from underneath the print engine.  Use the Inspect Planarizer Blade routine to clean the planarizer access cover. See Inspect Planarizer section for assistance.
  2. Wearing nitrile gloves, rotate the planarizer access cover so that the planarizer blade is accessible. Clean off the edge of the planarizer blade, See Inspect Planarizer section for assistance. If additional dripping and/or material buildup remains on the bottom of the print engine, contact your certified partner for service.
  3. Clean any material off the bottom of the print engine including the planarizer waste trough, the printhead mount, the air plenum's, the UV lamp or anywhere else.  Always keep the printer clean.

Horizontal line or appearance of missing layer

The printed part has a horizontal line through the entire part or appears to have a missing layer of material.

  1. A pause longer than 10 minutes during a print job may result in this defect. To eliminate, promptly remove full waste bag and load new part and support material cartridges when requested.

  2. Email alerts can be set up to provide notification of close to full/full waste bags as well as low/empty material cartridges. See User Interface section for directions to set up email alerts.

Gap in material

The printed part has a gap in the material 1/3 and/or 2/3 of the way across the part (front to back when standing in front of the printer).

The printer is out of calibration, contact your certified partner for service.

 Extra Material:  

 

 

Smearing:

Support material extends beyond part or is present on surfaces of part after post processing

Parts have observable support material extended beyond where the part should be in the left to right direction. Extra material described as "flames" or "spurs" of material.

  1. Make sure the planarizer is clean. Perform the Inspect Planarizer Blade procedure found in this manual.

  2. Look for material buildup on the bottom of the print engine by looking horizontally across the surface, see ''At A Glance'' section for print engine location. Clean any material that is hanging down from underneath the print engine.

  3. The extra support material can often be removed with a nylon brush or by simply rubbing the surface with a soft cloth.

  4. Print in UHD Mode if the option is available for the build material and print model.

  5. Orientating the parts at a different angle can reduce or eliminate the issue until your service provider arrives.

  6. If the problem persists, contact your certified partner for service.

smearing image_1.jpg smearing image _2.jpg

 

Dripping

Material has dripped on the part or in the build chamber area.

  1. Perform the Inspect and Clean Planarizer Ducts routine.

  2. It is recommended to clean more frequently for M2E elastomeric and M2S specialty material families.

  3. If the problem persists, contact your certified partner for service.

Snow:

Snow like material in the build chamber

The development of "snow" within the build chamber is normal.

  1. To reduce the amount of snow within the build chamber, increase the frequency of printer maintenance. See the Troubleshooting and Maintenance Best Practices Section of this manual for information.

  2. If the part has been damaged from a buildup of snow, contact your certified partner for service.

Bump

The part has a bump or a ridge of extra material 1/3 and way 2/3 of the across print platform (orientation front to back).

Contact your certified partner for service.

 Discoloration:

 

 

Blotches:

Clear or white material has yellow discoloration areas or spots

Clear material appears to have yellow spots.

  1. Reposition the part so that tall sections and short sections of the print job are in different lanes (front to back when standing in front of the machine).

  2. Position tall parts towards one end (left ot right) of the platform and shorter parts on the other end. This will avoid the shorter parts being over exposed to the UV Lamps during the build of the the taller parts.

  3. For smaller parts, position the parts in the center of a printing lane. The UV lamp intensity overlaps at the edge of printing lane boundaries and can increase yellowing in these locations.

  4. For smaller parts that did not take long to post process, yellowing can sometimes be reduced by putting the parts back into the oven at 65°C to 70°C for a few hours.

  5. Always make sure the UV Lamp are clear of excess material.

Color mixing

The printed material appears to have small areas of lighter or darker color.

  1. Inserting a different part material color can result in a small amount of color mixing which may show up on the printed part. This will clear on its own.

  2. If you are concerned with mixing on your next printed part, perform a Material Change Wizard routine to flush the unwanted material.

Printed part changes shade

The top portion of the part does not have the same shade as the bottom portion of the part.

Part material has a small amount of lot to lot variation. Prior to printing, confirm that all part material needed for the job has the same lot code.

Part color fades

The printed part fades from clear to yellow (when printing with clear material or black to gray) when printing with black material.

Parts can fade or change color over time. To reduce the change in color, limit part exposure to light and heat sources.

Permanent marks on part after post processing

The finished part has an outline and discoloration in the shape of another post processed part.

Avoid stacking or overlapping parts when post processing.

 Surface Finish: 

 

 

Top surface shine and matte

The top horizontal surface of the printed part has some areas that are shiny (glossy appearance) and some areas that have a matte finish.

In 3DSPRINT, position the part at a slight right angle to the horizontal surface prior to sending to the printer.

Side surface vs. top/bottom surface

The top/bottom surfaces appears smooth while the side surfaces appear to be rough or have steps of material.

The printer encapsulates support (wax) material when printing which will cause the sides to have a matte finish. Horizontal surfaces may have a glossy appearance due to the print process. To eliminate gloss, position the part in 3DSPRINT so that horizontal surfaces are minimized.

Degraded fine details The surfaces appear degraded and fine details are either missing or not completed as designed.
  1. Make sure the part has followed the MJP general designee rule: i.e., fine details are not too small (<200 microns).
  2. Check if defects are associated with other failures such like 'Surface mottle, visual non-uniformity, or too hot' or 'the printer has a limitation when printing up facing engraved text or lines.'
  3. It is recommended to print in UHD build mode in order to achieve better overall Part Quality if the option is available for the build material and print model.
degraded fine detail_img1.jpg degraded fine detail_img 2.jpg

 

Surface mottle, visual non-uniformity or too hot.

The surface of parts appears spotty or mottle in texture. Sharp corners may be rounded - especially the upward facing features.
  1. Check ambient temperature, optimal temperature range is 18°- 24°C (64°-75°F).
  2. Verify that the particulate filter and the screen above the filter are not plugged. Replace as necessary.
  3. Make sure the printer is not next to a window in direct sunlight.
  4. Make sure the back of the printer is 12'' from the wall.
  5. Print parts with large flat surfaces vertically on the print platform.
  6. It is recommended to print in UHD build mode.
Surface Mottle_image.jpg surface Mottle_imge 2.jpg

 

 Part Distortion: 

 

 

Upward part curl on flat surfaces relative to the build plate.

Part is bowed or curled and surface is no longer flat. Curling occurs in the z-axis (vertical direction) from the print platform. The curls occurs prior to post processing the part.

  1. Check ambient temperature, optimal temperature range is 18°-24°C (64°-75°F).

  2. Verify that the particulate filter and the screen above the filter are not plugged. Replace as necessary.

  3. Make sure the printer is not next to a window in direct sunlight.

  4. Make sure the back of the printer is 12" from the wall and has good ventilation. 

  5. Rotate the parts 90°such that parts with large flat surfaces are 90° relative to the print platform.

  6. It is recommended to print in UHD build mode if the option is available for the build material and print model.

  7. It is recommended to print in M2G materials.

General part distortion during or after post processing

Part is bowed, curled or warped and/or surface is no longer flat after post processing the part.

  1. Lower the oven temperature for parts with large flat surfaces.

  2. Complete all post processing steps of the part.

  3. It is recommended to lay the part flat everywhere at any time during post processing: oven, rinse,cleaning,cooling,drying. For irregular parts, it is recommended to use a fixture to hold the part flat.

  4. After post processing and cleaning the part, clamp the part against or between a flat surface and place back in the oven to flatten. Once the part is flat, remove from the oven, keep the clamp on the part until cool. 

  5. Consider using a more rigid material (Rigid Tan vs Engineering Armor) for thin features that tend to distort during post processing. Parts can be placed back into the oven after post processing and they will often return to their printed shape.

  6. Additional supporting structures can be used for fragile overhanging parts that sag under their own weight. Cool the parts in their desired shape.

Dimensional accuracy

The completed part does not match the size desired.

  1. See the Shrinkage Compensation Procedure to determine the Shrinkage Compensation values. See Shrink Compensation section of the User Manual for assistance.

  2. Input new values into 3DSPRINT and reprint the part.

 Other:

 

 

Part won't adhere to the print platform

The printed part is not building correctly on the print platform, the support (wax) material won't adhere to the print platform.

  1. Never print with a cold print platform. When using a print platform where a part was just removed, allow the print platform to warm up to room temperature prior to starting the print job.

  2. The print platform must be completely clean prior to use. Scrape any residual wax from the print platform and wipe with IPA prior to use. It is important that both sides of the print platform are clean.

  3. Remove any debris from the printer prior to installing the print platform. Debris under the print platform may cause the print platform to sit at an angle resulting in a collision between the print engine and the part.

Verification wall tipped/broken near base

The verification wall has tipped/broken off near the base and fallen onto the printed part. Sprayed material appears on the right side of the build chamber. A pause in the print job may result in the verification wall cooling and becoming brittle. Upon resuming the print job, the planarizer contact may cause the verification wall to fall over onto the print job.

To avoid, do not allow pauses in the print job such as waste bag replacements or empty material cartridges.

Tall and thin part(s) fall over during printing Very tall and /or thin parts placed vertical in the z-direction appear to have been partially printed and then broke off the build plate. Debris from the printhead may be seen in the build area or on the verification wall from the part material being jetted into the build area instead of onto the broken part.
  1. Rotate the parts so that the part long dimensions is not directed in the z-axis
  2. Rotate the parts to reduce the z-height and add more support for stability.
  3. Place multiple thin parts close to each other so that they support each other during the build process.
  4. Add additional sacrificial parts to the build near the tall parts for improved stability.

tall and thin parts.jpg

The printer has a limitation when printing up facing engraved text or lines. All edges are not sharp but beveled  when the fine features are printed upward facing.
  1. Print the same part with the engraved text or lines in a rotated angle against XY plane or facing downward(as printed).
  2. It is recommended to print in UHD build mode in order to achieve better overall PQ if the option is available for the build material and print model.

 

 

Partner / Customer Support

NOTE: Whenever you have a problem or a question it is best to contact your reseller directly first.

If the certified partner cannot help you then there is a Customer Support Hotline you can use. If you receive an unrecoverable error message, or if you need to contact us for another problem, you may contact our Customer Support Hotline. Before you call Customer Support with a problem or question, please make sure that you have the following information:

  • The serial number of your ProJet 2500 is printed on a label inside the filter door or by accessing the UI and selecting Tools > Printer Info.
  • A brief description of the problem, including the exact error message.
  • When the problem occurred; for example, when you submitted a job, during the beginning or the end of a print, or after power off recovery, etc.

Customer Support Hotline

Please contact your Customer Support Hotline at one of the following numbers:

  • US and Canada: 888-598-1438
  • UK and EMEA: +44 1442 279883
  • International: +1 803-326-3930

General

ProJet 2500 service procedures must be performed only by a 3D Systems-certified service technician unless this guide explicitly states otherwise. If your 3D printer system needs service, contact 3D Systems Technical Support at the following numbers:

  • In the United States or Canada, call 800-793-3669
  • In Europe, call +49-6151-357357

You can also contact your local 3D Systems representative.

3D Systems’ support portal is located at http://www.3dsystems.com/support

For material safety data sheet, go to http://www.3dsystems.com/support/materials/msds

Legal Notices

Copyright and Corporate Identity

Copyright 3D Systems, Inc. All rights reserved. Subject to change without notice. This document is copyrighted and contains proprietary information that is the property of 3D Systems, Inc.  No copies of the document may be sold or given to any person or other entity.

FCC Notice

This equipment has been tested and found to comply with the limits for a class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

Changes or modifications not expressly approved by 3D Systems could void your authority to operate this equipment.

Radio Frequency Transmission

This product generates 13.56 MHz using an Inductive Loop System as a Radio Frequency Identification device (RFID). This RFID device complies with the requirements specified in FCC Part 15, Industry Canada RSS-210, European Council Directive 99/5/EC, and all applicable local laws and regulations.

Operation of this device is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

The device referenced in this guide contains transmitter, FCC ID: 2ADGF-PJ2500

Access to the transmitter for service technicians is available through common enclosure access methods including use of common tools and removal of covers.

NOTE: Changes or modifications to this equipment not specifically approved by 3D Systems may void the user’s authority to operate this equipment.

 

End User Software License Agreement

Certain Third Party Software Programs may be contained in the 3D Printer firmware and require the following notifications:

Portions of this software (Win 7) Copyright © Microsoft 2017.

Portions of this software (VxWorks) Copyright © Wind River Systems, Inc.

Portions of this software (Android UI) Copyright © 1995-2015 Interionatal Business Machines Corporation and others. All rights reserved.

Portions of this software (zlib) Copyright © 1995 – 2017 Jean-loup Gailly and Mark Adler

Portions of this software (mini-gmp library) Copyright © 2007 Free software Foundation, Inc.

Portions of this software (Apache License 2.0) Copyright © 2017 The Apache Software Foundation, Licensed under the Apache License, Version 2.0.

Portions of this software (LibTIFF) Copyright © 1988-1997 Sam Leffler, Copyright © 1991-1997 Silicon Graphics, Inc.

Permission to use, copy, modify, distribute, and sell this software and its documentation for any purpose is hereby granted without fee, provided that (i) the above copyright notices and this permission notice appear in all copies of the software and related documentation, and (ii) the names of Sam Leffler and Silicon Graphics may not be used in any advertising or publicity relating to the software without the specific, prior written permission of Sam Leffler and Silicon Graphics.

THE SOFTWARE IS PROVIDED "AS-IS" AND WITHOUT WARRANTY OF ANY KIND, EXPRESS, IMPLIED OR OTHERWISE, INCLUDING WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. 

IN NO EVENT SHALL SAM LEFFLER OR SILICON GRAPHICS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER OR NOT ADVISED OF THE POSSIBILITY OF DAMAGE, AND ON ANY THEORY OF LIABILITY, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE.

Portions of this software (Boost) Copyright © Beman Dawes, Daniel Frey, David Abrahams, 2003-2004 Copyright Rene Rivers 2004-2005. The Boost license is open source; the Open Source Initiative certified the Boost Software License 1.0 in early 2008.

Portions of this software (7-Zip) Copyright © 1999-2017 Igor Pavlov.

Portions of this software (Putty) Copyright © 1997-2017 Simon Tatham.

Portions of this software (Notepad++) Copyright © 2007 Free Software Foundation, Inc.

Portions of this software (TightVNC) Copyright © 1989, 1991 Free Software Foundations, Inc.

Portions of this software (Tinyxml) Copyright © 1995-2017 Jean-loup Gailly and Mark Adler.

Portions of this software (Minicsv) Copyright © 2015-2017 Frank Denis.

Libpng versions 1.0.7, July 1, 2000 through 1.6.30, June 28, 2017 are Copyright (c) 2000-2002, 2004, 2006-2017 Glenn Randers-Pehrson, are derived from libpng-1.0.6, and are distributed according to the same disclaimer and license as libpng-1.0.6 with the following individuals added to the list of Contributing Authors: Simon-Pierre Cadieux, Eric S. Raymond, Mans Rullgard, Cosmin Truta, Gilles Vollant, James Yu, Mandar Sahastrabuddhe, Google Inc., Vadim Barkov.

Portions of this software (Google-test) Copyright © 2008, Google Inc. All rights reserved.

Portions of this software (Rapidjson) Copyright © 2015 THL A29 Limited, a Tencent company, and Milo Yip. All rights reserved. The Msinttypes r29 Copyright © 2006-2013 Alexander Chemeris. All rights reserved.

Portions of this software (SimpleJSON) Copyright © 2006 Bob Ippolito.

Portions of this software (SQLite) Copyright © 2008-2012 Zetetic LLC. The code for SQLite has been dedicated to the public domain by the authors.

Portions of this software (JPEG) is Copyright (C) 1991-1998, Thomas G. Lane. All Rights Reserved except as specified below.

Portions of this software (Chilkat) Copyright © 2000-2017 Chilkat Software, Inc. All rights reserved.

Portions of this software (OpenDHCP) Copyright © 2007 Free Software Foundations, Inc.

Basic Regulations

3D Systems has tested this printer to electromagnetic emission and immunity standards. These standards are designed to mitigate interference caused or received by this printer in a typical office environment.

United States

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy. If it is not installed and used in accordance with these instructions, it may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his/her own expense.

Changes or modifications to this equipment not approved by 3D Systems can void the authority of the user to operate this equipment.

Canada

Ce dispositif est conforme aÌ la norme CNR-210 d’Industrie Canada applicable aux appareils radio exempts de licence. Son fonctionnement est sujet aux deux conditions suivantes: (1) le dispositif ne doit pas produire de brouillage preìjudiciable, et (2) ce dispositif doit accepter tout brouillage reçu, y compris un brouillage susceptible de provoquer un fonctionnement indeìsirable.

This Class A digital apparatus complies with Canadian ICES-003.

Cet appareil numérique de la classe A est conforme à la norme NMB-003 du Canada.

European Union

CAUTION: This is a Class A product. In a domestic environment, this product can cause radio interference in which case the user could be required to take adequate measures.

 

In order to allow the equipment to operate in close proximity to Industrial, Scientific and Medical (ISM) equipment, the external radiation from the ISM equipment may have to be limited or special mitigation measures taken.

Changes or modifications to this equipment not approved by 3D Systems can void the authority of the user to operate this equipment.

 

EC DECLARATION OF CONFORMITY 

La Déclaration de CE de Conformité

ProJet 2500 Series CE DoC (CD-000023-ENGb).pdf

ProJet 2500 Series CE DoC (CD-000023-FRb).pdf

ProJet 2500 Series CE DoC (CD-000023-GRb).pdf

ProJet 2500 Series CE DoC (CD-000023-ITb).pdf

ProJet 2500 Series CE DoC (CD-000023-SPb).pdf

 

Glossary

Print Platform - Removable platform on which parts are built. Support material adheres the part to the print platform and is removed from the printer once the job is complete.

Part Material - Is an ultraviolet (UV) curable material used to build the parts. Always wear nitrile gloves, lab coat and safety glasses when handling any uncured part material.

Top Door - The chamber door prevents harmful UV radiation from escaping the build chamber during the build process. The chamber door must be closed prior to starting or resuming a build job and is locked when a build is in progress.

Log - A log file is a zip file of logs used by service for resolving potential problems that may occur with the 3D printer system.

Head Maintenance Station (HMS) - The head maintenance station cleans the printhead by allowing it to purge into the waste bin as well as wipe the printhead clean from any remaining material.

Job Scale Percentage (Job Scale %) - This is used to re-size parts during the build process.

Material Change Wizard - A process used to switch from one part material type to another. The existing part material that was last used from the printer must be removed, and the material cleaned from the printer before adding a different part material type.

Material Delivery Module (MDM) - Stores and feeds the materials to the printer during the build process. The MDM holds two support cartridges and two part cartridges.

Post Processing (Finishing) - Is the final process to remove support material from parts and clean the parts to a smooth finish prior to surface finishing and coating.

Print Engine - The Print Engine contains major systems such as the Printhead, Planarizer, and UV Lamp Assembly.

Print Process - Three dimensional solid parts printed by the printer consist of two materials (support material and part material). The support material is a wax based material providing adhesion to the print platform, as well as, providing material used to produce supports required to build the model. The part material used to build the parts is an ultraviolet (UV) curable material. After a layer of material is deposited on the build chamber, the part is exposed to a UV flash lamp. The UV energy is absorbed by the material converting a liquid part material to a solid polymer. When the build is complete the part (consisting of the two materials) is adhered to the print platform by means of the support material.

Build Chamber -The area designated for the part to be built in.

Sensitizer - Uncured part material is a sensitizer, and can cause allergic reactions if it contacts skin without personal protection. Always wear nitrile gloves, lab coat and safety glasses when handling any uncured part or waste material. Sensitization can build up over time and what originally may not have caused an allergic reaction could begin to cause a reaction with over-exposure to part material.

Shrink Comparison Percentage (Shrink Comp %) - Used to adjust for expected shrinkage during the build so actual part dimensions more closely match actual dimensions.

Support Material - Wax based material that provides adhesion to the build platform and support for down facing surfaces and open volumes within the parts.

User Interface (UI) - User Interface is built into the top of the printer. Various features can be controlled and checked by the UI, such as the status of a print job, materials in the printer, shutdown the printer and well as checking on certain settings within the printer.

UV Lamp Assembly - The UV Lamps cure the part and support material as the printer is building a part.

Waste Bag - Plastic bag designated to catch the waste material from the building process. The waste bag is located in the MDM behind the Support Material. Always wear nitrile gloves, lab coat, and safety glasses when handling any uncured part or waste material.

Waste Material - Any uncured support and/or part material generated during a build process. Always wear nitrile gloves, lab coat, and safety glasses when handling any waste material.

X-Axis - The orientation of the part from left to right on the build platform.

Y-Axis - The orientation of the part from front to back on the build platform.

Z-Axis - The orientation of the part height on the build platform.

.stl File - The files created using a three-dimensional solid Computer-aided design (CAD) software. These files are used to produce parts.

.3dprint File - Files that have been created and saved by the client software 3DSPRINT.

3DSPRINT - The client software used to create parts and send them to the printer.

Declaration of Conformity (DoC) & Data Label

EC Declaration of Conformity (DoC)

ProJet 2500 Series CE DoC (CD-000023-ENG_C).pdf

 

Data Label

311083_00-RevC_ProJet_MJP_2500_Data_Plate.pdf

 

 

 

 


Copyright © 3D Systems, Inc. All rights reserved. | Source URL: http://infocenter.3dsystems.com/projetmjp2500/user-guide