Troubleshooting
If you should experience any problems using your 3DPrint software, look through the topics here for solutions. If you still have trouble, contact your local service provider. Online, you can find information in the Support section of our Web site at https://support.3dsystems.com. If you still unable to resolve the problem, contact 3D Systems directly using the information at the end of this section.
The 3DPrint Software Crashes
Review the following sections if you experience a software crash or problems rendering in these situations:
- When opening or importing a part
- During a Create Label, Create Fixture, or Create Solid operation
Artifacts with Rendering or Labeling
These problems may be due to heavy use of Open GL drivers or there may be some interference with the Open GL driver. To correct these problems, try the following steps:
- Update Drivers
Make sure you have the latest drivers installed for your graphics hardware. Check the hardware manufacturer’s Web site for details.
- Set Hardware Acceleration
Do not change the hardware acceleration setting for your graphics hardware. Leave the setting at either the factory default, or at the highest acceleratiion level.
- Downsample Textures
This is found under Settings > General Preferences, on the Rendering tab. This allows you to specify the level at which very large, detailed textures will be downsampled (simplified). If you have large textures applied to your parts, this can speed up your display performance.
Note that this applies only to the part as it is displayed on the screen, and does not affect how the part actually prints.
- Set Fast Rendering
Set 3DPrint to use Fast Rendering for what’s currently displayed by selecting View > Fast Render. You may also want to change the default Fast Rendering settings to reduce the number of facets being displayed. These are found under Settings > General Preferences, on the Rendering tab.
- Force fast rendering for individual parts
Make sure this is turned on. Models larger than this setting will be fast rendered, even if the rest of the build is not. Try setting to a lower number.
- Force fast rendering for total display larger than xxx thousand facets
Make sure this is turned on. Total displays larger than this setting will be fast rendered. Try setting to a lower number.
If the above steps do not solve the problem, please contact your local Reseller, or visit the Support section of our Web site at https://support.3dsystems.com.
Black Area on Screen
If a new window is created while all or part of it is off-screen, the area that is off-screen will not be drawn and may not refresh when the window is moved back onto the screen. To fix this rendering issue, force a refresh by minimizing and then restoring the window, or select Refresh on the View menu.
Errors with E-mail Notification
Error with DNS Lookup
When the computer does not detect an Internet provider, the following dialog box appears. Check your Internet connection and try again. If you continue to experience problems, please contact your network administrator or your local service provider.
No Permission to Send E-mail
When the computer does not have permission to send E-mail due to firewall settings or administrator rights, the following dialog box appears. See with your network administrator for permissions.
Errors When Printing
If the computer freezes during printing or displays a ‘low memory’ or ‘out of memory’ error, uncheck (deselect) the box for “Always use full rendering” (go to the Settings > General Preferences > Rendering tab).
You can also try reducing the detail for rendering. Change the fast rendering mode to display every 150 facets. Continue to increase this number if you find that it takes too long to render at this setting.
Contact 3D Systems
If you have any questions about your 3D Printer or the 3D Print, please contact your local Reseller/Service Provider. If they are unable to help, contact us directly.
US and Canada: 888-598-1438
UK and EMEA: +44 1442 279883
International: +1 803-326-3930