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User Guide
ProJet 1200
Most requested documents
Facility Guide
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Material SDS
Best Practices
Customer Information Bulletins
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Software Online Help
Software Release Notes
What`s New
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CIB Support Center Redesign.pdf NEW! 12/28/2020
User Guide
- 2515_341378-00_RevF_UserGuide.pdf
- 2426_341410_RevE_PJ1200_user guide_ja_JP.pdf
- 341410_RevE_PJ1200_user guide_de_DE.pdf
- 341410_RevE_PJ1200_user guide_it_I.pdf
- Youtube link for ProJet 1200 setup guide.docx
- 2426_ProJet 1200 cartridge insert.MOV
- 2423_Cleaning Cartridge clamp.mp4
- ProJet 1200 Setup Guide Video
- 2391_ProJet Warranty (Sept 2015).pdf
Spare Part Locator
Customer Information Bulletins (CIB)
- CIB Support Center Redesign.pdf NEW! 12/28/2020
- CIB00188_3D_Sprint_2.13_Announcement_CIB_Rev_A.pdf
5/5/2020 - 2423_CIB-Relocating MQG Chip.pdf
- 2426_ProJet 1200 Material Cartridge Chip.pdf
- 2454_CIB-0818140414_Service and Maintenance items for PJ1200-PS.pdf
- 2454_CIB-System Hanging after Firmware Update.pdf
Quick Start Guide
Best Practices
- 2515_1200 Webinar new materials_Dec 2014 update.ppt (Overview of New FTX Material for ProJet 1200)
- 2450_307696-00 _Clear Coating Application Guide-RevA.pdf
- 2515_White paper General Guidelines for Casting Jewelry using Visitjet FTX Green and Cast from the Projet 1200 rev 15.pdf
- 2426_3D Systems FTX Green Casting Burnout Troubleshooting.pdf
- 2426_R&R Plasticast Investment Application Instructions_060414_3D_FTX Green.pdf
- 2423_MJSA Beyond Wax_ Casting Photopolymer Resin Models.pdf
- 2426_Formula1-3DPrinting_instructions-lowres.pdf
Accessory Units
Flyers
Download the Latest Software:
We are happy to announce that 3D Sprint has now been released! With this release we are transitioning to our well known, and trusted Geomagic (3D Systems) licensing system. You can now activate a fully functioning 30 day trial version of 3D Sprint, but you will need to register for permanent activation codes to continue using the software after the end of the trial period.
Latest firmware version: v1.0.60.0
Minimum firmware version to work with the latest version of 3D Sprint: v1.0.60.0
3D Sprint version needed to operate the printer: 2.X
3D Sprint Download Page - For the latest version of 3D Sprint, please visit the download page.
There you can find the information about the latest version including the following:
- Application Installer
- What’s New in 3D Sprint
- Installation Guide for 3D Sprint
- System Requirements for 3D Sprint
- 3D Sprint Licensing Registration
For more support or information please visit 3D Systems Software Getting Started or view the latest Application Help for 3D Sprint online.
For more information on the 3D Systems Software licensing system, please visit CimLM Licensing Hub.
Release Notes
Legacy Software
Support
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NOTE: Whenever you have a problem or a question it is best to contact your reseller directly first. |
If the certified partner cannot help you then there is a Customer Support Hotline you can use. If you receive an unrecoverable error message, or if you need to contact us for another problem, you may contact our Customer Support Hotline. Before you call Customer Support with a problem or question, please make sure that you have the following information:
- The serial number of your ProJet 1200 is printed on a label inside the filter door or by accessing the UI and selecting Tools > Printer Info.
- A brief description of the problem, including the exact error message.
- When the problem occurred; for example, when you submitted a job, during the beginning or the end of a print, or after power off recovery, etc.
Customer Support Hotline
Please contact your Customer Support Hotline at one of the following numbers:
- US and Canada: 888-598-1438
- UK and EMEA: +44 1442 279883
- International: +1 803-326-3930
General
ProJet 1200 service procedures must be performed only by a 3D Systems-certified service technician unless this guide explicitly states otherwise. If your 3D printer system needs service, contact 3D Systems Technical Support at the following numbers:
- In the United States or Canada, call 800-793-3669
- In Europe, call +49-6151-357357
You can also contact your local 3D Systems representative.
3D Systems’ support portal is located at http://www.3dsystems.com/support
For material safety data sheet, go to http://www.3dsystems.com/support/materials/msds
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