Troubleshooting

There are unique situations you may encounter when operating the printer. This section has compiled a partial list of these situations and methods of troubleshooting them.

NOTE: Unless troubleshooting steps require the printer to operate, shut down the printer and unplug it before performing troubleshooting steps.

General Issues

# Issue Description Customer Troubleshooting Steps
GI1 Printer screen hangs on initialization screen
  1. Turn the printer off and unplug it. Wait ten seconds. Plug printer back in and turn it on.
  2. If problem persists, contact 3D Systems Service.
GI2 Printer screen freezes during operation
  1. Wait for the current print job to finish and move to the offload position. Remove the print platform from machine. Turn printer off an unplug it. Wait ten seconds. Plug printer back in and turn it on.
  2. If screen freezes again, contact 3D Systems Service.
GI3 3D Sprint will not install
  1. The downloaded installer file might be corrupted. Delete your installer file and download it again. If the installation is still not successful, contact 3D Systems Service.