Update Printer Firmware via USB

This section describes how to update the printer via USB.

NOTE: The printer only accepts USB drives formatted in FAT-32 or exFAT (NTFS is not supported). If you experience issues with the printer reading your USB device, you can troubleshoot by turning the power switch on the back of the printer off, and then on again. If you continue to experience issues, contact your reseller.

 

  1. The most-up-to-date firmware can always be found here. Click the link to download the firmware .zip file.
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  1. Using Windows, extract the .zip file and copy the resulting .ddd file and .md5 file to your USB drive.

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  1. Double-click Md5Checker.exe to open the checker tool.

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  1. Drag and drop the .ddd file and .md5 file from your USB into the table section of the checker tool. You must check the file on the USB, as opposed to a file on your computer, because the USB file is the one you will upload to your printer later.

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  1. The checker tool will automatically check the .ddd file.
    1. If the .ddd file is valid, you will see a green/white checkbox next to the filename. Proceed to Step 6.
    2. If the green/white checkbox does not appear, it is considered as failing the check. Delete the .zip file from Windows, and delete the unzipped files from your USB drive. Start the procedure again from Step 1.
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  1. In the Windows System Tray, navigate to the option to “Safely Remove Hardware” and select Eject Mass Storage. Windows 10 is shown here. After you have done this, remove the USB from your computer.
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  1. While the printer is turned on and not printing, you may insert a USB drive at any time to initiate the update. The printer will automatically search the drive for an update file and will show the screen at the right when it finds one. Do not remove the USB drive from the printer until you see the screen at the right. This can take up to 15 minutes; but the typical time is much shorter. Tap the Install button to perform the installation. If the upgrade installation fails, one of two scenarios will occur:
    1. If running firmware 1.0.2 or lower, the Update Failed screen will feature a Try Again button. Do NOT tap the Try Again button. Instead, unplug your USB drive, tap Cancel, and reinsert the USB drive. Then try the upgrade again. If you continue to experience a failed update, contact your Reseller.
    2. If running firmware 1.0.4 or higher, the Try Again button will have been removed from the screen. Unplug your USB drive, tap Cancel, and reinsert the USB drive. Then try the upgrade again. If you continue to experience a failed update, contact your Reseller.
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For example only. Your firmware version will vary.

 

  1. If the installation completed successfully, you will see the screen at the right. You can always check the firmware version you are running by going to the Settings tab.
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For example only. Your firmware version will vary.