![]() |
WEAR 100% NITRILE GLOVES WHENEVER HANDLING RESIN OR SOLVENTS |
# | Issue Description | Customer Troubleshooting Steps | ||
---|---|---|---|---|
HW1 |
Resin cures in the resin tray from ambient light sources. |
Ensure that you do not stage the printer in an area where it will be exposed to the following: Sunlight (even through windows), quartz-halogen lights, high-intensity incandescent lights, and other UV-intensive lighting. To clean cured resin out of the resin tray:
In either case, you must discard the rest of the resin in the resin tray, as you will not have a way of knowing the amount this resin has cured. Discard the resin according to all government regulations. |
||
HW2 | Resin Tray membrane is punctured or otherwise damaged. | The resin tray will have to be replaced. Contact your reseller to order more trays. It is a good idea to have at least one extra tray on-hand to reduce printer downtime. | ||
HW3 | Elevator Arms are loose | If elevator arms appear to be loose when placing a print platform on them, gently push on the arms in multiple directions to see if they shake. If they do, contact your reseller immediately. The printer will need to be sent in for repairs. | ||
HW4 | Resin spills inside machine |
Resin spills in different parts of the machine will require different actions by the printer operator. Please find the scenario that matches your spill below:
|
||
HW5 | Resin spills outside machine |
Resin spills outside the machine will require different actions by the printer operator. Please find the scenario that matches your spill below: Porous surfaces - These are surfaces that will absorb liquids. Examples of porous surfaces are: carpeting, unfinished wood, certain stone tiles/counters. It is not recommended to stage the printer on surfaces such as these, as resin cannot be reliably cleaned out of them. If resin spills on these, the recommendation is replace the affected sections of the surface. Non-porous surfaces - These are surfaces that will absorb little or no liquid. Examples of non-porous surfaces are: metal, glass, hard plastic, concrete, and finished wood. To clean spills on these surfaces, use paper towels to soak up as much resin as possible. Use IPA and paper towels to clean residual spilled resin. Discard all spilled resin and cleaning materials according to all government regulations. |
||
HW6 | Touch screen touch input not working |
|
||
HW7 | Machine makes noise; but touch screen is blank or off |
|
||
HW8 | Tension arm does not fully close |
|
||
HW9 | Printer Lid does not close | Ensure that the tension arm is fully closed. If the arm is raised or simply not fully locked into place, the lid will be hard to close or may not close at all. | ||
HW10 | Printer Front Door does not close |
|
||
HW11 | Elevator Arms unable to lower the Print Platform onto the Resin Tray's membrane surface |
|
||
HW12 | Barcode on bottle not scanning/Printer asks to "select previously scanned bottle" |
|