NOTE: Error codes are supported in firmware v1.1.1 or higher. |
You might experience certain error messages during printer operation, or if the printer detects issues with printer components. Each error message will be accompanied by a numerical code, which you can use to look up troubleshooting steps in this guide.
Error code | Error text | How to clear the error |
---|---|---|
3401100 |
Top Door Open, or Lower Door Open, or Catch Tray Missing Aborts the build? Yes Printer enters maintenance mode? No |
Close top door, or Close bottom door, or Insert catch tray. |
3401102 |
Operating temperature out of range Aborts the build? No Printer enters maintenance mode? No |
Bring facility temperature in the range of 18-28°C (64.4-82.4°F). |
3401106 |
Projector fault Aborts the build? Yes Printer enters maintenance mode? Yes |
|
3401107 |
Motor ttyUSB* device fault Aborts the build? Yes Printer enters maintenance mode? Yes |
|
3401108 |
Motor Communication Fault Aborts the build? Yes Printer enters maintenance mode? Yes |
|
3401110 |
Projector Serial Number Fault Aborts the build? No Printer enters maintenance mode? Yes |
Contact your reseller |
3401111 |
Halo Flash Factory Incomplete Fault Aborts the build? No Printer enters maintenance mode? Yes |
Contact your reseller |
3441201 |
Software Update Failed Aborts the build? No Printer enters maintenance mode? No |
|
3441202 |
Software Update Not Found Aborts the build? No Printer enters maintenance mode? No |
|
3441203 |
Upgrade file has bad encryption Aborts the build? No Printer enters maintenance mode? No |
|
3441204 |
Upgrade file has bad file format Aborts the build? No Printer enters maintenance mode? No |
|
3441205 |
Upgrade file has mismatched module count Aborts the build? No Printer enters maintenance mode? No |
|
3441207 |
Upgrade recovery failed Aborts the build? No Printer enters maintenance mode? No |
Contact your reseller |
3442100 |
External USB - no valid partitions Aborts the build? No Printer enters maintenance mode? No |
|
3442101 |
External USB - corrupted Aborts the build? No Printer enters maintenance mode? No |
|
3442102 |
External USB - empty Aborts the build? No Printer enters maintenance mode? No |
USB must contain .ddd (firmware) or .f4x (3D Sprint) files |
3480101 |
Barcode scanner absent Aborts the build? No Printer enters maintenance mode? No |
|
3480100 |
Barcode scanner HW error Aborts the build? No Printer enters maintenance mode? No |
Re-scan the barcode. |
3480102 |
No barcode detected Aborts the build? No Printer enters maintenance mode? No |
|
3480103 |
Invalid barcode/Bottle not in MQG Server Aborts the build? No Printer enters maintenance mode? No |
|
3480104 |
Unsupported barcode format Aborts the build? No Printer enters maintenance mode? No |
Use the most-up-to-date bottle label. Contact your reseller for more information. |
3480105 |
Expired barcode Aborts the build? No Printer enters maintenance mode? No |
Use unexpired bottle. |
3480106 |
Offline usage exceeded Aborts the build? No Printer enters maintenance mode? No |
Printer needs internet connection to be able to reach the Material Quality Guarantee (MQG) server. |
3492193 |
Z Axis Motor Stall Aborts the build? Yes Printer enters maintenance mode? Yes |
Contact your reseller. |
3492204 |
SATA drive not mounted Aborts the build? No Printer enters maintenance mode? No |
Contact your reseller. |
3493196 |
Material Recalled Aborts the build? No Printer enters maintenance mode? No |
Contact your reseller. |
3490111 |
Printing Aborted due to Bad File Aborts the build? Yes Printer enters maintenance mode? No |
|
3490112 |
Print Aborted due to Internal Error Aborts the build? Yes Printer enters maintenance mode? No |
|
3490113 |
Print Aborted due to Bad Print Setup Aborts the build? Yes Printer enters maintenance mode? No |
Contact your reseller. |
3490115 |
Printer LAN cable disconnected Aborts the build? No Printer enters maintenance mode? No |
Check printer's ethernet cable connection. |
3490116 |
NTP server unreachable Aborts the build? No Printer enters maintenance mode? No |
|
3490117 |
No internet connection Aborts the build? No Printer enters maintenance mode? No |
|
3490118 |
3DS MQG Server unreachable Aborts the build? No Printer enters maintenance mode? No |
|
3490119 |
3DS Manage Server unreachable Aborts the build? No Printer enters maintenance mode? No |
|
3490120 |
3D Connect Server unreachable Aborts the build? No Printer enters maintenance mode? No |
|
3490121 |
Printer not registered with Hydra Aborts the build? No Printer enters maintenance mode? No |
Contact your reseller. |
3490122 |
Printer does not have valid IP address Aborts the build? No Printer enters maintenance mode? No |
|
3490123 |
Printer does not have valid primary and secondary DNS configuration Aborts the build? No Printer enters maintenance mode? No |
|