1. User Guide
  2. Printer Error Messages

Printer Error Messages

NOTE: Error codes are supported in firmware v1.1.1 or higher.

You might experience certain error messages during printer operation, or if the printer detects issues with printer components. Each error message will be accompanied by a numerical code, which you can use to look up troubleshooting steps in this guide.

Error code Error text How to clear the error

3401100

Top Door Open, or

Lower Door Open, or

Catch Tray Missing

Aborts the build? Yes

Printer enters maintenance mode? No

Close top door, or

Close bottom door, or

Insert catch tray.

3401102

Operating temperature out of range

Aborts the build? No

Printer enters maintenance mode? No

 Bring facility temperature in the range of 18-28°C (64.4-82.4°F).

3401106

Projector fault

Aborts the build? Yes

Printer enters maintenance mode? Yes
  1. Attempt printer reboot.
  2. Contact your reseller.

3401107

Motor ttyUSB* device fault

Aborts the build? Yes

Printer enters maintenance mode? Yes
  1. Attempt printer reboot.
  2. Contact your reseller.

3401108

Motor Communication Fault

Aborts the build? Yes

Printer enters maintenance mode? Yes
  1. Attempt printer reboot.
  2. Contact your reseller.

3401110

Projector Serial Number Fault

Aborts the build? No

Printer enters maintenance mode? Yes

 Contact your reseller

3401111

Halo Flash Factory Incomplete Fault

Aborts the build? No

Printer enters maintenance mode? Yes

 Contact your reseller

3441201

Software Update Failed

Aborts the build? No

Printer enters maintenance mode? No
  1. Re-send upgrade to the printer.
  2. Contact your reseller.

3441202

Software Update Not Found

Aborts the build? No

Printer enters maintenance mode? No
  1. Re-send upgrade to the printer.
  2. Contact your reseller.

3441203

Upgrade file has bad encryption

Aborts the build? No

Printer enters maintenance mode? No
  1. Re-download upgrade file and re-send to the printer.
  2. Contact your reseller.

3441204

Upgrade file has bad file format

Aborts the build? No

Printer enters maintenance mode? No
  1. Re-download upgrade file and re-send to the printer.
  2. Contact your reseller.

3441205

Upgrade file has mismatched module count

Aborts the build? No

Printer enters maintenance mode? No
  1. Re-download upgrade file and re-send to the printer.
  2. Contact your reseller.

3441207

Upgrade recovery failed

Aborts the build? No

Printer enters maintenance mode? No

 Contact your reseller

3442100

External USB - no valid partitions

Aborts the build? No

Printer enters maintenance mode? No
  1. Use a USB drive with ext, FAT or NTFS formats.
  2. Contact your reseller

3442101

External USB - corrupted

Aborts the build? No

Printer enters maintenance mode? No
  1. Reformat the USB (FAT or NTFS) or insert a non-corrupted USB drive.
  2. Contact your reseller

3442102

External USB - empty

Aborts the build? No

Printer enters maintenance mode? No

 USB must contain .ddd (firmware) or .f4x (3D Sprint) files

3480101

Barcode scanner absent

Aborts the build? No

Printer enters maintenance mode? No
  1. Attempt printer reboot.
  2. Contact your reseller.
3480100

Barcode scanner HW error

Aborts the build? No

Printer enters maintenance mode? No

 Re-scan the barcode.

3480102

No barcode detected

Aborts the build? No

Printer enters maintenance mode? No
  1. Reattempt scanning, using valid 3D Systems bottle label.
  2. Reattempt scanning.
  3. Check bottle label is clear.
  4. Check bar code scanner window is clean.

3480103

Invalid barcode/Bottle not in MQG Server

Aborts the build? No

Printer enters maintenance mode? No
  1. Reattempt scanning, using valid 3D Systems bottle label.
  2. Reattempt scanning.
  3. Check bottle label is clear.
  4. Check bar code scanner window is clean.

3480104

Unsupported barcode format

Aborts the build? No

Printer enters maintenance mode? No

 Use the most-up-to-date bottle label. Contact your reseller for more information.

3480105

Expired barcode

Aborts the build? No

Printer enters maintenance mode? No

 Use unexpired bottle.

3480106

Offline usage exceeded

Aborts the build? No

Printer enters maintenance mode? No

 Printer needs internet connection to be able to reach the Material Quality Guarantee (MQG) server.

3492193

Z Axis Motor Stall

Aborts the build? Yes

Printer enters maintenance mode? Yes

 Contact your reseller.

3492204

SATA drive not mounted

Aborts the build? No

Printer enters maintenance mode? No

 Contact your reseller.

3493196

Material Recalled

Aborts the build? No

Printer enters maintenance mode? No

 Contact your reseller.

3490111

Printing Aborted due to Bad File

Aborts the build? Yes

Printer enters maintenance mode? No
  1. Reboot printer.
  2. Re-send file to the printer.

3490112

Print Aborted due to Internal Error

Aborts the build? Yes

Printer enters maintenance mode? No
  1. Reboot printer.
  2. Re-send file to the printer.

3490113

Print Aborted due to Bad Print Setup

Aborts the build? Yes

Printer enters maintenance mode? No

 Contact your reseller.

3490115

Printer LAN cable disconnected

Aborts the build? No

Printer enters maintenance mode? No

 Check printer's ethernet cable connection.

3490116

NTP server unreachable

Aborts the build? No

Printer enters maintenance mode? No
  1. Check printer's ethernet cable connection and LAN settings.
  2. Contact your reseller.

3490117

No internet connection

Aborts the build? No

Printer enters maintenance mode? No
  1. Check printer's ethernet cable connection and LAN settings. Ensure that your printer's IP address is white listed on your firewall.
  2. Contact your reseller.

3490118

3DS MQG Server unreachable

Aborts the build? No

Printer enters maintenance mode? No
  1. Check printer's ethernet cable connection and LAN settings. Ensure that mqg.3dsystems.com is white listed on your firewall.
  2. Contact your reseller.

3490119

3DS Manage Server unreachable

Aborts the build? No

Printer enters maintenance mode? No
  1. Check printer's ethernet cable connection and LAN settings.
  2. Contact your reseller.
3490120

3D Connect Server unreachable

Aborts the build? No

Printer enters maintenance mode? No
  1. Check printer's ethernet cable connection and LAN settings.
  2. Contact your reseller.
3490121

Printer not registered with Hydra

Aborts the build? No

Printer enters maintenance mode? No

 Contact your reseller.

3490122

Printer does not have valid IP address

Aborts the build? No

Printer enters maintenance mode? No
  1. Reset IP address.
  2. Contact local IT if IP is dynamic.
  3. Contact your reseller.

3490123

Printer does not have valid primary and secondary DNS configuration

Aborts the build? No

Printer enters maintenance mode? No
  1. Reset IP address.
  2. Contact local IT if IP is dynamic.
  3. Contact your reseller.