Error Message Glossary

The following table lists error messages you may encounter on the Controller and Printer screens during usage of the Figure 4 Modular System, along with how to clear the error and resume normal operation.

   TIP: If you wish to print this page, please print in 75% scale and in landscape orientation for best results.

caution: unless the troubleshooting steps in this section require the printer to be powered on, shut down the printer you are working on before troubleshooting.

 

# Error Text on Printer Display Error Text on Controller Stack Light State How to Clear
1

Paused: [job name]
Close door to resume print. Job will automatically cancel in X:XX minutes...

or

Please close door.
Close door to mark printer as ready.

Paused: Door is open
Machine will resume printing when the door is closed. Or, the job will abort after the max pause time.

or

Top door open on [printer name].
Close door to mark printer as ready.

Flashing yellow Close the front, upper door on the affected printer.
2

Temperature Warning
Printer temperature is out of range 18-28°C.

Temperature Warning on [printer name]
Printer temperature is out of range. Optimal printing temp. is 18-28°C. Please adjust facility temperature to continue.

Flashing red Printer cannot be marked as "ready" until temperature sensor reads 18-28°C.
3 Replace Print Platform
Please replace print platform and mark printer as ready.
Print platform missing in [printer name]
Please replace print platform and mark printer as ready to continue printing.
Flashing yellow Install a print platform.
4 Missing Resin Tray
Please replace resin tray and mark printer as ready.

Missing Resin Tray in [printer name]
Resin Tray on [printer name] is missing. Please replace resin tray and mark printer as ready.

Flashing yellow Install a resin tray.
5 Missing Catch Tray
Please replace catch tray and mark printer as ready.

Missing Resin Tray in [printer name]
Catch Tray on [printer name] is missing. Please replace catch tray and mark printer as ready.

Button: Dismiss

Flashing yellow Install a catch tray.
6 Resin Tray Untensioned
Please check machine air pressure and tension the tray to continue.
 

Tray Untensioned in [printer name]
Please check air pressure and use button to tension the tray.

Button: Dismiss

Flashing yellow Press button to tension resin tray.
7 Tubes are absent
Please replace tubes and mark printer as ready.
Tubes are absent on [printer name]
Please replace tubes and mark printer as ready. Refer to User Guide for reference on how to replace tubes.
Flashing red

Reinstall your MCO tubing, or perform a Material Changeover, and ensure the tubing section below the cartridge coupler is firmly within the clamp sensor.

resin-presence-sensor.jpg

8

Disconnected

Printer Disconnected
Check for networking issues and refer to the user guide for troubleshooting tips

If printing - solid green/solid yellow

If idle - flashing yellow

  1. Reconnect the Controller to your network.
  2. Power cycle the Controller.
  3. If 1 and 2 do not resolve the issue, contact 3D Systems Service.
9 Firmware/Software update failed
Try again or contact support.
Firmware/Software update failed
Try again or contact support.
Flashing red The printer will not function if the firmware update failed. Try the update again and contact 3D Systems Service if issue persists.
10

Disabled
This printer can be enabled from the Control Module it is associated with. 

[printer name] is disabled
You can disable the printer with the toggle on the printer card.

Button: Dismiss

Solid Yellow On the Controller, go to the Status tab, expand the printer card, and tap the Enabled toggle switch.
11 Failed to print: [job name]
Press button to restart job or remove job from queue.

Job Failed.
Print failed - Unable to decrypt job file. Please re-submit from 3D Sprint to print again.

Button: Dismiss

or

Job Failed.
Print failed - Engine internal error. Please re-submit from 3D Sprint to print again.

Button: Dismiss

Solid red

Mark the printer as ready and assign a new print job to it.

or

Contact 3D Systems Service about the internal engine error.

12 Pump motor stalled
Please check MDM and make sure nothing is blocking the pump motor.
n/a Flashing red
  1. Open lower printer door and remove MDM front cover. Visually inspect the MDM Resin Pump to ensure everything looks normal.
  2. Did you recently replace the resin cartridge? If so, did you premix the resin for the appropriate time before installing it in the machine? Failure to do this could cause a denser resin mixture to go through the tubing, which could cause the resin pump to stall. Perform a Material Changeover procedure and discard the old MCO kit. Use nitrile gloves to remove the resin cartridge, cap the cartridge on both ends, and mix the cartridge for the full mixing time prescribed in this manual. Reinsert the cartridge into the printer, mark the printer as ready, and observe the resin pumping to ensure normal operation.
  3. If items 1 and 2 do not fix the issue, contact 3D Systems Service.
13 Error - Z Axis
The Z Axis motor has stalled. Please contact Support.
Z-Axis Error on [printer name]
The Z-Axis motor on [printer name] has stalled. Please contact 3D Systems Support.
Flashes red Do not attempt to service the elevator. Contact 3D Systems Service.
14 Low Material in Tray
Please replace cartridge to continue.
Resin tray level at minimum on [printer name]
Please replace resin cartridge to continue printing.
Flashing red Insert a new resin cartridge of the same resin type.
15 Air Pressure Low
Cannot mark as ready, please check air input.
Low air pressure detected on [printer name]
Please check air source and inputs. Contact 3D Systems service if problem persists.
Flashing red

If currently printing, you may allow the print to finish; but know that low air pressure can untension the resin tray and lead to failed builds. 

  1. Check your shop air system to ensure there are no leaks. 3D Systems does not service shop air systems. It is the responsibility of the customer to service shop air.
  2. If your shop air is functioning normally and the problem persists, contact 3D Systems Service.
16

Empty cartridge
Please replace material name] cartridge.

Empty Cartridge on [printer name]
The material cartridge on [printer name] is empty. Please insert new material cartridge to print next job.

Buttons: Dismiss, Print Anyway

Flashing yellow

Insert a new cartridge of the same resin or perform a Material Changeover. There is enough resin in the resin tray to potentially perform another build. Tap Print Anyway to do so.
17 Empty cartridge
Please insert new cartridge.
Replace material cartridge on [printer name]
The material cartridge on [printer name] is empty. Please insert new material cartridge to print next job.
Flashing yellow Insert a new cartridge of the same resin or perform a Material Changeover before another job can be sent to the printer. There is NOT enough resin in the resin tray to perform a build.
18

Printing [job name]
*progress bar, percentage*

Button: Abort

Empty material cartridge on [printer name]
Material cartridge on [printer name] is empty. Please replace material cartridge after current job is completed.
Solid yellow and solid green Insert a new cartridge of the same resin or perform a Material Changeover after the current build is complete. There is enough resin in the resin tray to finish the current build.
19 Replace Cartridge Within 3 Mins
Insufficient Material to complete job.

Replace material cartridge on [printer name]
There is no material in cartridge on [printer name]. Current print might not be completed.

Button: Dismiss

Flashing red This will only appear during a print job. Replace the resin cartridge immediately to avoid a failed build. There is not enough resin in the resin tray to complete the current build.
20 Paused: [JobName]
Machine will resume printing when material levels rise. The job will abort in X:XX minutes...

Paused: Low Resin Level
Machine will resume printing when material levels rise. Or, the job will abort after the max pause time.

Button: Dismiss

Flashing red and solid green This will only appear during a print job, and will follow error 19, above. Replace the resin cartridge immediately to avoid a failed build. There is not enough resin in the resin tray to complete the current build.
21 No material cartridge present
Please replace material cartridge to keep printing.

No material cartridge present in [printer name]
Please replace material cartridge to keep printing.

Button: Dismiss

Solid red This will only appear if you remove a resin cartridge during a build and do not replace it. Replace the resin cartridge immediately to avoid a failed build. There is not enough resin in the resin tray to complete the current build.
22

Printing: [Job Name]
There is no material cartridge present. Please replace material cartridge to print next job.

Button: Dismiss

No material cartridge present in [printer name]
Please replace material cartridge to keep printing.

Button: Dismiss

Flashing yellow and solid green

Insert a resin cartridge, with resin inside, in the MDM to clear this message.

23 Material Mismatch
Cartridge does not match the previous one. To recover - please start a Material Change Process.
Material Mismatch - Material Change Required on [printer name]
The cartridge inserted [resin name] in [printer_name] is different than previous [old resin name]

A Material Change process is needed to recover from this state. Please insert previous cartridge and tap the Change Material Button in the material section for that printer.
Buttons: Take Me There, Dismiss

Flashing red Tap Take Me There to begin a Material Changeover Procedure.
24 Cartridge not recognized
Cartridge information cannot be read. Please eject and try again or replace cartridge.
n/a Flashing yellow

The resin cartridge was either not authenticated, or its chip is not readable. Verify the induction seal on the cartridge has been removed and ventilation cap loosened.  If cartridge has collapsed, refer to troubleshooting item HW14 to resolve the issue. Tighten the ventilation cap, eject the cartridge, and install the red, rubber cap on the valve. Inspect the cartridge chip, as well as the chip reader inside the MDM:

  1. Power down the printer. Then take the following steps:
    1. If the chip and/or reader are contaminated with resin, clean them with a cotton swab/foam brush/low-static cloth that is moistened with IPA.
    2. If cartridge chip is damaged or missing, contact 3D Systems Service.
  2. If you cleaned the chip/reader with IPA, wait until the IPA is visibly evaporated before proceeding with Step 3.
  3. Reinsert cartridge. If issue is not resolved, or you feel this message is in error, contact 3D Systems Service.
25 Possible material overflow
Our sensors detected a material overflow or obstruction. Please consult the user guide.

Possible resin overflow detected in [printer name]

Our sensors have detected a possible resin overflow or sensor obstruction. The printer will remain disabled until sensors are cleared. Please refer to the user guide for cleaning procedure.

Flashing red

This message appears if there is a resin overflow detected when the machine is NOT printing.

  1. Inspect resin tray and upper-build chamber for overflowing resin.
    1. If you suspect that the resin tray is leaking, perform the steps in the section Recover from Resin-Tray Leak.
    2. If overflow is observed, turn off the printer. Refer to troubleshooting item HW4 to clean the resin spill. Cease operation of the printer and contact 3D Systems Service.
    3. If resin is not actually overflowing:
      1. Remove resin-tray lid if installed.

      2. Inspect the resin-level sensor and ensure it is clean of resin and that nothing blocks its path to the top of the resin. Anything in the way of the sensor, such as the resin-tray-garage lid, could make the sensor believe the resin level is in an overflow state.

      3. If these steps do not resolve issue, the resin tray is likely over-filled. Use a syringe or other resin handling tool to carefully remove resin from the resin tray until the fault is cleared. Discard the syringe or tool according to all government regulations.

  2. If resin tray has leaked or overflowed, inspect lower build chamber and both the Printer Drip Tray and MDM Drip Tray for resin contamination.  If resin is contained in the drip trays, clean them and the spill sensor, according to the section Clean Drip Trays.
  3. Tap Overflow Resolved on the Controller popup:
    enable after leak.jpg
26 Job Aborted: Possible overflow
Our sensors detected a material overflow or obstruction. Please consult the user guide.
Possible resin overflow detected in [printer name]
Our sensors have detected a possible resin overflow or sensor obstruction. Current job is being aborted and printer will remain disabled until sensors are cleared. Please refer to the user guide for cleaning procedure.
Flashing red

This message appears if there is a resin overflow detected when the machine IS printing.

  1. Inspect resin tray and upper-build chamber for overflowing resin.
    1. If you suspect that the resin tray is leaking, perform the steps in the section Recover from Resin-Tray Leak.
    2. If overflow is observed, turn off the printer. Refer to troubleshooting item HW4 to clean the resin spill. Cease operation of the printer and contact 3D Systems Service.
    3. If resin is not actually overflowing:
      1. Remove resin-tray lid if installed.

      2. Inspect the resin-level sensor and ensure it is clean of resin and that nothing blocks its path to the top of the resin. Anything in the way of the sensor, such as the resin-tray-garage lid, could make the sensor believe the resin level is in an overflow state.

      3. If these steps do not resolve issue, the resin tray is likely over-filled. Use a syringe or other resin handling tool to carefully remove resin from the resin tray until the fault is cleared. Discard the syringe or tool according to all government regulations.

  2. If resin tray has leaked or overflowed, inspect lower build chamber and both the Printer Drip Tray and MDM Drip Tray for resin contamination.  If resin is contained in the drip trays, clean them and the spill sensor, according to the section Clean Drip Trays.
  3. Tap Overflow Resolved on the Controller popup:
    enable after leak.jpg
  4. Complete the steps in the section After Aborting.
27

Material Delivery Error

Consult the user guide and re-enable printer from control module once issue is resolved.

Material Delivery Error on [printer name]
Our sensors have detected a possible issue with the material delivery mechanism. All MDM operations have been stopped.

Please refer to the user guide for troubleshooting.

Flashing red This message appears if resin-pump motor has been running too long without a corresponding resin-level change. Try one or more of the following:

  1. Verify the induction seal has been removed on the resin cartridge and that the cap has been loosened a quarter turn. If cartridge was not vented, remove and inspect cartridge to check if it has collapsed. If it has, refer to HW14 in the hardware troubleshooting section to resolve issue.
    bottle-in-mdm-vent-2.png full-turn.gif
  2. Remove and reinstall the resin cartridge, making sure it is fully seated.
  3. Check the MDM Drip Tray and Printer Drip Tray for leaks. If there is resin in one of the drip trays, inspect MCO tubing, inside of MDM, and upper build chamber for cause of leak. If MCO tubing is found to have a leak, perform the procedure Remove/Replace MCO Tubing Only.
  4. Is the resin tubing being reused after a Material Changeover? If so, you may have either forgotten to cap the end of the tubing, or the cap fell off, leaving the tubing exposed to UV light that cured any exposed resin. Cured resin in the tube can cause a blockage and, thus, slow resin flow. In this case, perform the procedure Remove/Replace MCO Tubing Only.
    cap-mdm-tubing.jpg
  5. Did you leave an empty MDM door open and in its fully extended state for a time? If so, resin could have cured on the exposed cartridge coupler from exposure to ambient UV light. Cured resin on the coupler can cause a blockage and, thus, slow resin flow. In this case, perform the procedure Remove/Replace MCO Tubing Only.
    bottle-valve-cured-resin.jpg
  6. Verify that there is no resin, or other debris, on the Resin-Level Sensor. This can trick the sensor into thinking the resin level is high. Spray IPA onto a lint-free cloth and clean the sensor.
    resin-level-sensor-cu.jpg
  7. Ensure that your MCO kit is installed in the holder bracket properly, and without any pinches.
    resin-tube-correct-sm.jpgnew-tube-bent-sm.jpg
  8. Check the routing of the MCO tubing behind the MDM to ensure there are no pinches or leaks. If tubing is leaking resin, perform the procedure Remove/Replace MCO Tubing Only. If tubing is pinched, un-pinch that section and adjust tubing routing as shown below.
    mdm-back-path.jpg
  9. After performing the above steps, re-enable the Printer from the Controller to restore MDM function.
    1. Go to the Settings screen > Printer Info Card for the Printer you wish to re-enable. Tap the Enable switch, and then tap Enable - Issue Resolved on the confirmation screen.
      tap-disabled-switch.jpgenable-issue-resolved.jpg
  10. If none of these solutions fixed the issue, contact 3D Systems Service.
28 Resin Level Sensor Error
Level Sensor calibration is outside valid range. Please Contact 3D Systems Support.
Resin Level Sensor Error
Level Sensor calibration on [printer name] is outside valid range. Please Contact 3D Systems Support.
Flashing red Contact 3D Systems Service.
29 Resin Level Sensor Error
Hardware error with Resin Level Sensor. Please Contact 3D Systems Support.
Resin Level Sensor Error
Hardware error with the Resin Level Sensor on [printer name]. Please Contact 3D Systems Support.
Flashing Red Contact 3D Systems Service.
30

Expired Material
Inserted Cartridge expired on [date]. We recommend using a different cartridge.

Button: >

Expired Material in [printer name].
The material cartridge has expired on [date]. We recommend using another cartridge.

Button: Dismiss

Flashing red Install a new, or unexpired, resin cartridge with resin inside.
31 Possible material leak detected
Our Sensors have detected a material leak. Please consult with the user guide.
Possible leak detected in [printer name]
Our sensors have detected a resin leak in the printer. The printer will remain disabled until leak is cleared. Please refer to the user guide for cleaning procedure.
Flashing red

This message appears if there is a resin leak detected when the machine is NOT printing.

  1. Inspect resin tray and upper-build chamber for leaking resin.
    1. If you suspect that the resin tray is leaking, perform the steps in the section Recover from Resin-Tray Leak.
    2. If overflow is observed, turn off the printer. Refer to troubleshooting item HW4 to clean the resin spill. Cease operation of the printer and contact 3D Systems Service.
  2. Remove the MDM front panel and inspect both the Printer Drip Tray and MDM Drip Tray for resin.
    1. Inspect MCO tubing, inside of MDM, upper build chamber and cartridge for cause of leak. 
    2. If MCO tubing is found to have a leak, perform the procedure Remove/Replace MCO Tubing Only
    3. If cartridge is found to have a leak, remove and replace it according to HW20 in the Troubleshooting section.
    4. Clean both drip trays, and Spill Sensor, according to the section Clean Drip Trays.
  3. If there is little, or no, resin in either drip tray: inspect the Spill Sensor. Ensure it is properly seated in its mounting bracket. If it is not seated properly, the system will think there is a resin leak.
    new-spill-sensor.jpg
    Spill sensor fully seated
  4. Tap Overflow Resolved on the Controller popup:
    enable after leak.jpg
32 Job Aborted: Material Leak
Our Sensors have detected a material leak. Please consult with the user guide.
Possible leak detected in [printer name]
Our sensors have detected a resin leak in the printer. Current job is being aborted and printer will remain disabled until leak is cleared. Please refer to the user guide for cleaning procedure.
Flashing red

This message appears if there is a resin leak detected when the machine IS printing.

  1. Inspect resin tray and upper-build chamber for leaking resin.
    1. If you suspect that the resin tray is leaking, perform the steps in the section Recover from Resin-Tray Leak.
    2. If overflow is observed, turn off the printer. Refer to troubleshooting item HW4 to clean the resin spill. Cease operation of the printer and contact 3D Systems Service.
  2. Remove the MDM front panel and inspect both the Printer Drip Tray and MDM Drip Tray for resin.
    1. Inspect MCO tubing, inside of MDM, upper build chamber and cartridge for cause of leak. 
    2. If MCO tubing is found to have a leak, perform the procedure Remove/Replace MCO Tubing Only
    3. If cartridge is found to have a leak, remove and replace it according to HW20 in the Troubleshooting section.
    4. Clean both drip trays, and spill sensor, according to the section Clean Drip Trays.
  3. If there is little, or no, resin in either drip tray: inspect the Spill Sensor. Ensure it is properly seated in its mounting bracket. If it is not seated properly, the system will think there is a resin leak.
    new-spill-sensor.jpg
    Spill sensor fully seated
  4. Tap Overflow Resolved on the Controller popup:
    enable after leak.jpg
  5. Complete the steps in the section After Aborting.