# | Issue Description | Customer Troubleshooting Steps | ||||
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PPQ1 | Part not accurate in the X/Y direction | Run the Accuracy Wizard in 3D Sprint, as seen in the section Accuracy Wizard. | ||||
PPQ2 |
Delamination between layers - this is separation of printed layers, which do not cure together properly |
This can be caused by:
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PPQ3 | Voids in printed part - holes or empty spaces where there shouldn't be |
This can be caused by:
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PPQ4 | Part color is incorrect |
Any one of the following could be the cause:
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PPQ5 | Part does not adhere to the print platform |
This could be caused by:
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PPQ6 | Temperature warning on touch screen |
The optimal operating temperature of the printer is between 18°C-28°C (64°F-82°F). If you attempt to start a print job while the printer temperature is outside these limits, you will see the screen below. Adjust your facility's temperature to be within this acceptable range and, once this temperature has been reached, the message will disappear and you can continue printing. Tap the Cancel button to go back to the Pending Job screen. |
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PPQ7 |
Print does not start. |
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PPQ8 |
Part did not build. |
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PPQ9 |
Part does not adhere to supports. |
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PPQ10 |
Pitting/Chalkiness |
Ensure part is cleaned and dried correctly before post-curing: See Part-Cleaning Procedure
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PPQ11 |
Line Defects |
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