1. User Guide
  2. Troubleshooting
  3. Printer Diagnostics
  4. Test Scanner

Test Scanner

This diagnostic exists to test the barcode scanner on the printer. You will need to test barcode scan if, for example, a barcode on a material bottle will not scan properly. In a case such as this, testing the scanner can either confirm or eliminate the scanner as the cause of the issue.

  Printer Message Translation
  1. On the Printer Diag screen, hold down the power button to get to the Motor Diag screen.
 printer-diag.jpg

Printer Diagnostics
Hold button to continue
  1. On the Motor Diag screen, press the power button to get to the Test Scan screen.
 test-scan.jpg

Test Scanner
Hold button to continue
  1. On the Test Scan screen, hold down the power button to enter the diagnostic. You will see the screen at the right, which indicates that the scanner is ready to read a barcode.
 scan-test.jpg

Scan test
Barcode
  1. Print out this page and scan the following QR code:
    scan-test-qr-code.png
 scan-bottle-qr-user-guide.jpg  
  1. After the scan completes, you will see one of two messages on the printer screen:
    
  1. If you see the "Scan Test Failed" message, press the power button to exit the diagnostic. This message could mean one of three things:
    1. The barcode you printed out from this page is corrupted. Please print the page out again and run the scan diagnostic once more.
    2. The scanner has some sort of interference. Please check the clear scanner cover to ensure it is clean of debris and fingerprints, and run the scan again.
    3. If you performed steps i and ii, and the test scan still does not complete, the scanner is damaged in some way. Call your authorized print-material provider.
 scan-test-failed.jpg

Scan test
failed
  1. If you see the "Scan Test Complete" message, the barcode scan was successful. Press or hold down the power button to exit the diagnostic.
 scan-test-complete.jpg

Scan test
complete

Exit Test Scanner Diagnostic

You may exit Test Scanner diagnostics by:

  Printer Message Translation
  1. Pressing the power button any time before the diagnostic begins.
    1. Hold down the power button to exit.
 exit-menu.jpg

Exit menu?
Hold button to exit
  1. Aborting the diagnostic that is currently running by pressing the power button. You will see the screen at the right.
 elevator-error.jpg

Scan test
failed
  1. Press the power button to see the the screen at the right.
  2. Hold down the power button to exit.
 exit-menu.jpg

Exit menu?
Hold button to exit