Motor Diagnostics

This diagnostic exists to test both the elevator motor and tilt-tray motor. You will need to test the elevator motor if, for example, the print platform does not move to its proper offload position after printing. You will need to test the tilt motor if, for example, printed parts are not peeling off the print-tray film properly.

CAUTION: You must remove the print tray and print platform before beginning this process. Failure to do so risks damaging the printer.

CAUTION: Do NOT put your hands, or any other object, inside the printer during motor diagnostics.

NOTE: It is best to have the printer door open during diagnostics in order to watch the elevator motor and tilt motor go through their motions.

 

Elevator Diagnostics

  Printer Message Translation
  1. On the Printer Diag screen, hold down the power button to get to the Motor Diag screen.
printer-diag.jpg

Printer Diagnostics
Hold button to continue

  1. On the Motor Diag screen, hold down the power button once more to get to the Elevator Diag screen.
motor-diag.jpg Motor Diagnostics
Hold button to continue
  1. On the Elevator Diag screen, hold down the power button to enter the diagnostic.
elevator-diag.jpg Elevator Diagnostic
Hold button to continue
  1. The elevator will move to its Home position and then hit its upper and lower limits. During this process, you will see the screen at the right.
warning-moving-elevator.jpg

Moving Elevator
Hold to abort

  1. Once you see the following screen, the Elevator Diagnostic has completed successfully.
diag-complete-successfully.jpg Diagnostic complete

Tilt Motor Diagnostics

  Printer Message Translation
  1. On the Printer Diag screen, hold down the power button to get to the Motor Diag screen.
printer-diag.jpg

Printer Diagnostic
Hold button to continue

  1. On the Motor Diag screen, hold down the power button to get to the Elevator Diag screen.
motor-diag.jpg

Motor Diagnostics
Hold button to continue

  1. On the Elevator Diag screen, press the power button to get to the Tilt Motor Diag screen.
elevator-diag.jpg

Elevator Diagnostic
Hold button to continue

  1. On the Tilt Motor Diag screen, hold down the power button to enter the diagnostic.
tilt-motor-diag.jpg

Tilt Motor Diagnostic
Hold btn to continue

  1. The tilt motor will move to its Home position and then hit its upper and lower limits. During this process, you will see the screen at the right.
warning-moving-tilt-motor.jpg Warning
Moving tilt motor
  1. Once you see the following screen, the Tilt Motor Diagnostic has completed successfully.
diag-complete-successfully.jpg Diagnostic complete

Exit Motor Diagnostics

You may exit motor diagnostics by:

  Printer Message Translation
  1. Pressing the power button any time before starting one of the diagnostics.
    1. Hold down the power button to exit.
exit-menu.jpg Exit menu?
Hold button to exit
  1. Aborting the diagnostic that is currently running by pressing the power button. You will see the screen at the right.
elevator-error.jpg

Diagnostic complete
Elevator error

  1. Press the power button to see the the screen at the right.
  2. Hold down the power button to exit.
exit-menu.jpg

Exit menu?
Hold button to exit

 

NOTE: Please see the section Diagnostics Messages for a full list and description of messages you may see during this process.