1. User Guide
  2. Troubleshooting
  3. Network Issues

Network Issues

# Issue Description Customer Troubleshooting Steps
1 Computer unable to connect to printer because you access the internet via proxy.

Check computer's proxy settings. You must not be using a proxy server to access your network. Follow these steps to disable a proxy server in Windows 10:

  1. Navigate to the Internet Options screen by typing "internet options" in the search bar and selecting the dialog.
 internet-options.png
  1. Click the Connections tab.
 connections-tab.png
  1. Click the LAN Settings button.
 lan-settings.png
  1. Uncheck the Use a proxy server for your LAN... checkbox.
 proxy-v2.jpg
2 Computer unable to connect to printer because of network firewalls Contact your network administrator. The printer's IP address must be added as an exception on your firewall.