Network Issues

# Issue Description Customer Troubleshooting Steps
1 Computer unable to connect to printer because you access the internet via proxy.

Check computer's proxy settings. You must not be using a proxy server to access your network. Follow these steps to disable a proxy server in Windows 10:

  1. Navigate to the Internet Options screen by typing "internet options" in the search bar and selecting the dialog.
  1. Click the Connections tab.
  1. Click the LAN Settings button.
  1. Uncheck the Use a proxy server for your LAN... checkbox.
2 Computer unable to connect to printer because of network firewalls Contact your network administrator. The printer's IP address must be added as an exception on your firewall.