# | Issue Description | Customer Troubleshooting Steps | ||||||||
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1 | Computer unable to connect to printer because you access the internet via proxy. |
Check computer's proxy settings. You must not be using a proxy server to access your network. Follow these steps to disable a proxy server in Windows 10:
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2 | Computer unable to connect to printer because of network firewalls | Contact your network administrator. The printer's IP address must be added as an exception on your firewall. |