There are unique situations you may encounter when operating the printer. This section has compiled a partial list of these situations and methods of troubleshooting them.
NOTE: Unless troubleshooting steps require the printer to operate, shut down the printer and unplug it before performing troubleshooting steps. |
# | Issue Description | Customer Troubleshooting Steps | ||||
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1 | Supporting architecture not generating properly during part building |
This can be caused by:
If you have taken both of these steps and still have issues printing supports, please contact your authorized print-material provider. |
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Delamination between layers - this is separation of printed layers, which do not cure together properly |
This can be caused by:
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3 | Shifting - layers on the printed part have shifted in the X or Y direction |
This can be caused by: Hardware Run elevator diagnostics. Observe the elevator motion throughout the whole process. If it moves in an irregular motion, contact your authorized print-material provider. The printer will need to be sent in for repairs. Part Orientation Large, flat parts can cause a shift when built parallel to the print platform. Orienting the parts at a 5° or 10° angle will typically be enough to eliminate the shift. Thicker parts may need a larger angle. |
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4 | Voids in printed part - holes or empty spaces where there shouldn't be |
This can be caused by:
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5 |
Poor surface quality on side walls - specs dotting part surface
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This is a sign of debris in the print tray. Ensure that the print tray is clean of debris in between builds. The side walls should look like the image below: |
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6 | Part not accurate in the X/Y direction | Run the Accuracy Wizard in 3D Sprint, as seen in the section Accuracy Wizard. | ||||
7 | Part not accurate in the Z direction |
In 3D Sprint, change the Scaling Factor Z field under Build Styles. For assistance in testing the Z scale of your parts, contact 3D Systems Customer Service. |
# | Issue Description | Customer Troubleshooting Steps | ||
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1 | Glass print base broken |
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2 | Print Tray Damaged on Single Spot Over Time |
Print tray will need to be replaced if damaged. To avoid this damage in the future, do not print the same object on the same location of the build platform repeatedly. If you must build the same object repeatedly, move the object to a different area of the print platform in 3DSprint each time. |
# | Issue Description | Customer Troubleshooting Steps | ||||||||
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1 | Computer unable to connect to printer because you access the internet via proxy. |
Check computer's proxy settings. You must not be using a proxy server to access your network. Follow these steps to disable a proxy server in Windows 10:
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2 | Computer unable to connect to printer because of network firewalls | Contact your network administrator. The printer's IP address must be added as an exception on your firewall. |
Printer Diagnostics allows the user to test certain functions of the printer to either confirm their operation or diagnose certain issues. Running these diagnostics can help both you and 3D Systems in determining the cause of potential issues with the printer. The following sections describe the different functions of Printer Diagnostics. You can enter this mode whenever the printer is powered on and in idle mode (not printing).
Printer Message | Translation | |
Press the power button twice to enter the "Printer Diag" screen. | ![]() |
Printer Diagnostics |
In this dialog, you can access the following diagnostics and sub-diagnostics:
This diagnostic exists to test both the elevator motor and tilt-tray motor. You will need to test the elevator motor if, for example, the print platform does not move to its proper offload position after printing. You will need to test the tilt motor if, for example, printed parts are not peeling off the print-tray film properly.
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CAUTION: You must remove the print tray and print platform before beginning this process. Failure to do so risks damaging the printer. |
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CAUTION: Do NOT put your hands, or any other object, inside the printer during motor diagnostics. |
NOTE: It is best to have the printer door open during diagnostics in order to watch the elevator motor and tilt motor go through their motions. |
Printer Message | Translation | |
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Printer Diagnostics |
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Motor Diagnostics Hold button to continue |
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Elevator Diagnostic Hold button to continue |
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Moving Elevator |
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Diagnostic complete |
Printer Message | Translation | |
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Printer Diagnostic |
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Motor Diagnostics |
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Elevator Diagnostic |
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Tilt Motor Diagnostic |
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Warning Moving tilt motor |
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Diagnostic complete |
You may exit motor diagnostics by:
Printer Message | Translation | |
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Exit menu? Hold button to exit |
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Diagnostic complete |
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Exit menu? |
NOTE: Please see the section Diagnostics Messages for a full list and description of messages you may see during this process. |
This diagnostic exists to test the barcode scanner on the printer. You will need to test barcode scan if, for example, a barcode on a material bottle will not scan properly. In a case such as this, testing the scanner can either confirm or eliminate the scanner as the cause of the issue.
Printer Message | Translation | |
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Printer Diagnostics |
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Test Scanner |
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Scan test |
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Scan test |
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Scan test |
You may exit Test Scanner diagnostics by:
Printer Message | Translation | |
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Exit menu? |
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Scan test |
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Exit menu? |
This diagnostic exists to test the functionality the printer's projector. You will need to test the projector if, for example, printed parts have inconsistent curing on their surfaces.
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WARNING: The printer will prompt you to keep the printer door closed during this diagnostic. To prevent yourself from looking at the light emitting from the printer, Keeping the printer door shut is necessary whenever the projector is active. |
Printer Message | Translation | |
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Printer Diagnostics |
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Motor Diagnostics |
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Test Scanner |
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Test Projector Hold button to continue |
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Testing projector |
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Projector test |
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Projector test |
You may exit Test Projector Diagnostics by:
Printer Message | Translation | |
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Exit menu? |
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Projector test |
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Exit menu? |