Printer Diagnostics

Printer Diagnostics allows the user to test certain functions of the printer to either confirm their operation or diagnose certain issues. Running these diagnostics can help both you and 3D Systems in determining the cause of potential issues with the printer. The following sections describe the different functions of Printer Diagnostics. You can enter this mode whenever the printer is powered on and in idle mode (not printing).

Open Printer Diagnostics

	Printer Message	Translation
Press the power button twice to enter the "Printer Diag" screen.		Printer Diagnostics Hold button to continue

In this dialog, you can access the following diagnostics and sub-diagnostics:

Motor Diagnostics
1. Elevator Diagnostics
2. Tilt Motor Diagnostics
Barcode Scan Diagnostics
Projector Diagnostics

Motor Diagnostics

This diagnostic exists to test both the elevator motor and tilt-tray motor. You will need to test the elevator motor if, for example, the print platform does not move to its proper offload position after printing. You will need to test the tilt motor if, for example, printed parts are not peeling off the print-tray film properly.

CAUTION: You must remove the print tray and print platform before beginning this process. Failure to do so risks damaging the printer.

CAUTION: Do NOT put your hands, or any other object, inside the printer during motor diagnostics.

NOTE: It is best to have the printer door open during diagnostics in order to watch the elevator motor and tilt motor go through their motions.

Elevator Diagnostics

	Printer Message	Translation
On the Printer Diag screen, hold down the power button to get to the Motor Diag screen.		Printer Diagnostics Hold button to continue
On the Motor Diag screen, hold down the power button once more to get to the Elevator Diag screen.		Motor Diagnostics Hold button to continue
On the Elevator Diag screen, hold down the power button to enter the diagnostic.		Elevator Diagnostic Hold button to continue
The elevator will move to its Home position and then hit its upper and lower limits. During this process, you will see the screen at the right.		Moving Elevator Hold to abort
Once you see the following screen, the Elevator Diagnostic has completed successfully.		Diagnostic complete

Tilt Motor Diagnostics

	Printer Message	Translation
On the Printer Diag screen, hold down the power button to get to the Motor Diag screen.		Printer Diagnostic Hold button to continue
On the Motor Diag screen, hold down the power button to get to the Elevator Diag screen.		Motor Diagnostics Hold button to continue
On the Elevator Diag screen, press the power button to get to the Tilt Motor Diag screen.		Elevator Diagnostic Hold button to continue
On the Tilt Motor Diag screen, hold down the power button to enter the diagnostic.		Tilt Motor Diagnostic Hold btn to continue
The tilt motor will move to its Home position and then hit its upper and lower limits. During this process, you will see the screen at the right.		Warning Moving tilt motor
Once you see the following screen, the Tilt Motor Diagnostic has completed successfully.		Diagnostic complete

Exit Motor Diagnostics

You may exit motor diagnostics by:

	Printer Message	Translation
Pressing the power button any time before starting one of the diagnostics. Hold down the power button to exit.		Exit menu? Hold button to exit
Aborting the diagnostic that is currently running by pressing the power button. You will see the screen at the right.		Diagnostic complete Elevator error
Press the power button to see the the screen at the right. Hold down the power button to exit.		Exit menu? Hold button to exit

NOTE: Please see the section Diagnostics Messages for a full list and description of messages you may see during this process.

Test Scanner

This diagnostic exists to test the barcode scanner on the printer. You will need to test barcode scan if, for example, a barcode on a material bottle will not scan properly. In a case such as this, testing the scanner can either confirm or eliminate the scanner as the cause of the issue.

	Printer Message	Translation
On the Printer Diag screen, hold down the power button to get to the Motor Diag screen.		Printer Diagnostics Hold button to continue
On the Motor Diag screen, press the power button to get to the Test Scan screen.		Test Scanner Hold button to continue
On the Test Scan screen, hold down the power button to enter the diagnostic. You will see the screen at the right, which indicates that the scanner is ready to read a barcode.		Scan test Barcode
Print out this page and scan the following QR code:
After the scan completes, you will see one of two messages on the printer screen:
If you see the "Scan Test Failed" message, press the power button to exit the diagnostic. This message could mean one of three things: The barcode you printed out from this page is corrupted. Please print the page out again and run the scan diagnostic once more. The scanner has some sort of interference. Please check the clear scanner cover to ensure it is clean of debris and fingerprints, and run the scan again. If you performed steps i and ii, and the test scan still does not complete, the scanner is damaged in some way. Call your authorized print-material provider.		Scan test failed
If you see the "Scan Test Complete" message, the barcode scan was successful. Press or hold down the power button to exit the diagnostic.		Scan test complete

Exit Test Scanner Diagnostic

You may exit Test Scanner diagnostics by:

	Printer Message	Translation
Pressing the power button any time before the diagnostic begins. Hold down the power button to exit.		Exit menu? Hold button to exit
Aborting the diagnostic that is currently running by pressing the power button. You will see the screen at the right.		Scan test failed
Press the power button to see the the screen at the right. Hold down the power button to exit.		Exit menu? Hold button to exit

Test Projector

This diagnostic exists to test the functionality the printer's projector. You will need to test the projector if, for example, printed parts have inconsistent curing on their surfaces.

WARNING: The printer will prompt you to keep the printer door closed during this diagnostic. To prevent yourself from looking at the light emitting from the printer, Keeping the printer door shut is necessary whenever the projector is active.

	Printer Message	Translation
On the Printer Diag screen, hold down the power button to get to the Motor Diag screen.		Printer Diagnostics Hold button to continue
On the Motor Diag screen, press the power button to get to the Test Scan screen.		Motor Diagnostics Hold button to continue
On the Test Scan screen, press the power button to get to the Test Projector screen.		Test Scanner Hold button to continue
On the Test Projector screen, hold down the power button to begin the diagnostic.		Test Projector Hold button to continue
You will see the screen at the right during the test. The test will measure the projector's power output.		Testing projector
Depending on the outcome of the test, you will see one of the following screens:
If you see the "Projector Test Failed" screen, it means that the projector is damaged in some way. Call your authorized print-material provider for assistance.		Projector test failed
If you see the "Projector Test Complete" screen, the projector is functioning normally.		Projector test successful

Exit Test Projector Diagnostics

You may exit Test Projector Diagnostics by:

	Printer Message	Translation
Pressing the power button any time before the diagnostic begins. Hold down the power button to exit.		Exit menu? Hold button to exit
Aborting the diagnostic that is currently running by pressing the power button. You will see the screen at the right.		Projector test failed
Press the power button to see the screen at the right. Hold down the power button to exit.		Exit menu? Hold button to exit

Printer Diagnostics

Open Printer Diagnostics

Motor Diagnostics

Elevator Diagnostics

Tilt Motor Diagnostics

Exit Motor Diagnostics

Test Scanner

Exit Test Scanner Diagnostic

Test Projector

Exit Test Projector Diagnostics

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