Printer Diagnostics allows the user to test certain functions of the printer to either confirm their operation or diagnose certain issues. Running these diagnostics can help both you and 3D Systems in determining the cause of potential issues with the printer. The following sections describe the different functions of Printer Diagnostics. You can enter this mode whenever the printer is powered on and in idle mode (not printing).
Printer Message | Translation | |
Press the power button twice to enter the "Printer Diag" screen. | ![]() |
Printer Diagnostics |
In this dialog, you can access the following diagnostics and sub-diagnostics:
This diagnostic exists to test both the elevator motor and tilt-tray motor. You will need to test the elevator motor if, for example, the print platform does not move to its proper offload position after printing. You will need to test the tilt motor if, for example, printed parts are not peeling off the print-tray film properly.
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CAUTION: You must remove the print tray and print platform before beginning this process. Failure to do so risks damaging the printer. |
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CAUTION: Do NOT put your hands, or any other object, inside the printer during motor diagnostics. |
NOTE: It is best to have the printer door open during diagnostics in order to watch the elevator motor and tilt motor go through their motions. |
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Printer Diagnostics |
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Motor Diagnostics Hold button to continue |
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Elevator Diagnostic Hold button to continue |
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Moving Elevator |
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Diagnostic complete |
Printer Message | Translation | |
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Printer Diagnostic |
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Motor Diagnostics |
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Elevator Diagnostic |
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Tilt Motor Diagnostic |
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Warning Moving tilt motor |
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Diagnostic complete |
You may exit motor diagnostics by:
Printer Message | Translation | |
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Exit menu? Hold button to exit |
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Diagnostic complete |
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Exit menu? |
NOTE: Please see the section Diagnostics Messages for a full list and description of messages you may see during this process. |
This diagnostic exists to test the barcode scanner on the printer. You will need to test barcode scan if, for example, a barcode on a material bottle will not scan properly. In a case such as this, testing the scanner can either confirm or eliminate the scanner as the cause of the issue.
Printer Message | Translation | |
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Printer Diagnostics |
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Test Scanner |
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Scan test |
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Scan test |
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Scan test |
You may exit Test Scanner diagnostics by:
Printer Message | Translation | |
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Exit menu? |
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Scan test |
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Exit menu? |
This diagnostic exists to test the functionality the printer's projector. You will need to test the projector if, for example, printed parts have inconsistent curing on their surfaces.
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WARNING: The printer will prompt you to keep the printer door closed during this diagnostic. To prevent yourself from looking at the light emitting from the printer, Keeping the printer door shut is necessary whenever the projector is active. |
Printer Message | Translation | |
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Printer Diagnostics |
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Motor Diagnostics |
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Test Scanner |
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Test Projector Hold button to continue |
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Testing projector |
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Projector test |
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Projector test |
You may exit Test Projector Diagnostics by:
Printer Message | Translation | |
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Exit menu? |
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Projector test |
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Exit menu? |